Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Rejecting Used Car Within 30 Days **WON ** [FULL REFUND/RETURN OF TRADE-IN TOO]

Please note that this topic has not had any new posts for the last 1053 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Evening all, hate to say it but I need some help and advice again.


I bought my wife a 62 plate Jaguar XF from Trade Centre Wales on the 6th November.

It's done 90k and HPI shows 2 previous keepers.


10k trade in, £10 on credit card, balance by debit card.


On the 7th, had trouble starting it. Press the button and the gear selector knob comes up and the dash lights up. After less than a minute, lights go out and knob retracts.

Several attempts to start it and same thing. Gave up. Came out half an hour later, tried again and it works ok.


Had the same problem on the 8th and 9th, intermittently, it simply won't start. It doesn't try to turn the engine, just shuts itself down.


It's an intermittent fault and there's no rhyme nor reason to it. Sometimes it's ok, sometimes it's not.


Over the course of the 3 days, it was also noted that the ECO stop/start system isn't working at all.


On the 10th, the new V5 arrives and shows 3 previous keepers, not the 2 that they advised.


I immediately sent them a rejection letter giving them 14 days to refund in full citing the V5 discrepancy and the 2 faults discovered to date.


They have emailed 3 times now, refusing the rejection and stating they want the vehicle in to check it and rectify any concerns I have. They have also told me in their last email that I can't reject as the faults are minor.


I've spoken to the bank re section 75 claim but they haven't got back to me yet.


Any advice on my next move?

Should I get a local garage to do an independent inspection? The owner has already seen the starting problem.


I'd appreciate any help or advice you can give.

Link to post
Share on other sites
Could you have misunderstood - before you purchased the car, it had 2 previous keepers, but now that you have purchased, it has 3?


Quite clearly states 2 previous keepers on the paperwork they provided. That should make me number 3.

Instead, new V5 came in with 3 previous, making me number 4.


However, apart from that, the vehicle is faulty.

They are trying to say the faults are minor.

I’m arguing that an intermittent starting fault isn’t minor and renders the vehicle not fit for purpose.

Would the non working stop/start system be a minor or significant fault?.

Link to post
Share on other sites

Just as a punter who has dabbled in buying and selling, but by no means expert, I think you will face a couple of difficulties making some of your points prevail

- generally garages & auctions do not own cars, and their statement of previous ownership reflects what the current/actual (DVLA recorded) owner would say, not what the car will become once sold. I don't know for sure if that is ethical, but I never questioned it, maybe because I was aware it happens and I always check the log before purchase (to check lots of facts)

- I also think there is a standard set of faults categorised a "major" that generally pertain to mechanical propulsion - engine, gearbox, drives type of stuff. Although the problem you mention, could be expensive to fix (or even diagnose), it may not be defined as "major". You'd probably find the definition of "major" in the context of your car in the guarantee paperwork.

- however, even if the fault is not "major", they need to put it right. For this, you'd need to comply with their request to "check & rectify". I think they get a set number of chances to get it right, and if they fail to do so, you then have a valid case. If you don't give them the opportunity to fix (in the absence of a "major" fault), you'll struggle to win the day. As I mentioned, I am not expert, but to my knowledge, that is the established process. Independent reports etc - I think you are wasting your time and money, and lets face it, anyone can get a report to say anything

- you have to consider that the fault may be very simple, and second hand cars always have minor issues - you don't know, nobody knows, but it may simply be a loose connection

- if I were in your shoes, I'd seek out the previous owner, and ask him two questions (i) did the fault exist previously, and (ii) did the seller know. If he obliged you with these answers, I'd hold them up my sleeve for a rainy day. In parallel, I'd let the seller do his best to fix.

Just amateur advice, hope it helps somewhat - someone else may know better. Good luck

Link to post
Share on other sites

Sorry, I have to disagree with what you've posted.


Consumer Protection Rights 2015, the goods (the vehicle) must be of satisfactory quality, fit for purpose and free from any defect.

Intermittently the car won't start. So how can that be fit for purpose? A minor fault would not prevent use of the vehicle.


Not sure what you mean by checking documents, I did check the documents provided and it states very clearly, 2 previous keepers. When I told my wife that she'd be the 3rd owner, the garage didn't disagree.

It's only since the V5 arrived we've discovered they didn't provide correct information.


However, I'm not rejecting purely on the V5 discrepancy, I'm rejecting a faulty vehicle within 3 days of purchase. Well inside the 30 days allowed by the act.

After 30 days, I would have to let them have 1 attempt at repair before I could reject.

Link to post
Share on other sites

“It's only since the V5 arrived we've discovered they didn't provide correct information. “


Why is that the garages fault? In your first post you state an HPI showed 2 owners....


Naturally, you viewed the “old” V5 held by the garage before purchase, right?

Link to post
Share on other sites

No old V5 was given to me. However, the dealer stated it had 2 previous keepers and the HPI report shows 2 previous keepers, not 3.

Again, I haven't used the V5 in my rejection, I simply gave all the information here that I could.


Now, if anyone can help with the rejection for the vehicle being faulty and what course to follow, I'd appreciate it.

I don't need any more comments on the V5, I've proved to the dealer that they provided incorrect information.

Link to post
Share on other sites
  • 3 weeks later...

Quick update on this.

I have now received a full refund and my trade in vehicle back.

The garage admitted that I was entitled to a refund due to the faults on the vehicle.

Once I let them knew I'd raised a dispute at the bank, they were only too willing to sort things out.


No luck involved, simply used the Consumer Protection Rights 2015.

Link to post
Share on other sites

hey glad cag helped

thread title amended


please consider a donation however small to keep us afloat for other s like you to come...



please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



Link to post
Share on other sites

Points to take from here.

Major purchases, pay on a credit card, the deposit or £100 or so.

That means your covered for the full amount of the purchase under section 75.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...