Jump to content


  • Tweets

  • Posts

    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
    • Women-only co-working spaces are part of the new hybrid working landscape, but they divide opinion.View the full article
    • The music streaming service reports record profits of over €1bn (£860m) after laying off 1500 staff.View the full article
    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Rejecting Used Car Within 30 Days **WON ** [FULL REFUND/RETURN OF TRADE-IN TOO]


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2334 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Evening all, hate to say it but I need some help and advice again.

 

I bought my wife a 62 plate Jaguar XF from Trade Centre Wales on the 6th November.

It's done 90k and HPI shows 2 previous keepers.

 

10k trade in, £10 on credit card, balance by debit card.

 

On the 7th, had trouble starting it. Press the button and the gear selector knob comes up and the dash lights up. After less than a minute, lights go out and knob retracts.

Several attempts to start it and same thing. Gave up. Came out half an hour later, tried again and it works ok.

 

Had the same problem on the 8th and 9th, intermittently, it simply won't start. It doesn't try to turn the engine, just shuts itself down.

 

It's an intermittent fault and there's no rhyme nor reason to it. Sometimes it's ok, sometimes it's not.

 

Over the course of the 3 days, it was also noted that the ECO stop/start system isn't working at all.

 

On the 10th, the new V5 arrives and shows 3 previous keepers, not the 2 that they advised.

 

I immediately sent them a rejection letter giving them 14 days to refund in full citing the V5 discrepancy and the 2 faults discovered to date.

 

They have emailed 3 times now, refusing the rejection and stating they want the vehicle in to check it and rectify any concerns I have. They have also told me in their last email that I can't reject as the faults are minor.

 

I've spoken to the bank re section 75 claim but they haven't got back to me yet.

 

Any advice on my next move?

Should I get a local garage to do an independent inspection? The owner has already seen the starting problem.

 

I'd appreciate any help or advice you can give.

Link to post
Share on other sites

Could you have misunderstood - before you purchased the car, it had 2 previous keepers, but now that you have purchased, it has 3?

 

Quite clearly states 2 previous keepers on the paperwork they provided. That should make me number 3.

Instead, new V5 came in with 3 previous, making me number 4.

 

However, apart from that, the vehicle is faulty.

They are trying to say the faults are minor.

I’m arguing that an intermittent starting fault isn’t minor and renders the vehicle not fit for purpose.

Would the non working stop/start system be a minor or significant fault?.

Link to post
Share on other sites

Just as a punter who has dabbled in buying and selling, but by no means expert, I think you will face a couple of difficulties making some of your points prevail

- generally garages & auctions do not own cars, and their statement of previous ownership reflects what the current/actual (DVLA recorded) owner would say, not what the car will become once sold. I don't know for sure if that is ethical, but I never questioned it, maybe because I was aware it happens and I always check the log before purchase (to check lots of facts)

- I also think there is a standard set of faults categorised a "major" that generally pertain to mechanical propulsion - engine, gearbox, drives type of stuff. Although the problem you mention, could be expensive to fix (or even diagnose), it may not be defined as "major". You'd probably find the definition of "major" in the context of your car in the guarantee paperwork.

- however, even if the fault is not "major", they need to put it right. For this, you'd need to comply with their request to "check & rectify". I think they get a set number of chances to get it right, and if they fail to do so, you then have a valid case. If you don't give them the opportunity to fix (in the absence of a "major" fault), you'll struggle to win the day. As I mentioned, I am not expert, but to my knowledge, that is the established process. Independent reports etc - I think you are wasting your time and money, and lets face it, anyone can get a report to say anything

- you have to consider that the fault may be very simple, and second hand cars always have minor issues - you don't know, nobody knows, but it may simply be a loose connection

- if I were in your shoes, I'd seek out the previous owner, and ask him two questions (i) did the fault exist previously, and (ii) did the seller know. If he obliged you with these answers, I'd hold them up my sleeve for a rainy day. In parallel, I'd let the seller do his best to fix.

Just amateur advice, hope it helps somewhat - someone else may know better. Good luck

Link to post
Share on other sites

Sorry, I have to disagree with what you've posted.

 

Consumer Protection Rights 2015, the goods (the vehicle) must be of satisfactory quality, fit for purpose and free from any defect.

Intermittently the car won't start. So how can that be fit for purpose? A minor fault would not prevent use of the vehicle.

 

Not sure what you mean by checking documents, I did check the documents provided and it states very clearly, 2 previous keepers. When I told my wife that she'd be the 3rd owner, the garage didn't disagree.

It's only since the V5 arrived we've discovered they didn't provide correct information.

 

However, I'm not rejecting purely on the V5 discrepancy, I'm rejecting a faulty vehicle within 3 days of purchase. Well inside the 30 days allowed by the act.

After 30 days, I would have to let them have 1 attempt at repair before I could reject.

Link to post
Share on other sites

No old V5 was given to me. However, the dealer stated it had 2 previous keepers and the HPI report shows 2 previous keepers, not 3.

Again, I haven't used the V5 in my rejection, I simply gave all the information here that I could.

 

Now, if anyone can help with the rejection for the vehicle being faulty and what course to follow, I'd appreciate it.

I don't need any more comments on the V5, I've proved to the dealer that they provided incorrect information.

Link to post
Share on other sites

  • 3 weeks later...

Quick update on this.

I have now received a full refund and my trade in vehicle back.

The garage admitted that I was entitled to a refund due to the faults on the vehicle.

Once I let them knew I'd raised a dispute at the bank, they were only too willing to sort things out.

 

No luck involved, simply used the Consumer Protection Rights 2015.

Link to post
Share on other sites

hey glad cag helped

thread title amended

 

please consider a donation however small to keep us afloat for other s like you to come...

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...