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    • i'm gonna get a 2nd opinion on this and how you should re-order the above.   i really do think that you need to now clearly portray that the supposed belief that a payment was made you've now realised as a false flag.   the main thrust of your defence should be paperwork issues and how important those are to their successful case. then the  charges issue 
    • is it entitled letter of claim?   dx  
    • Hi could you clarify as it is still unclear about AX as to how they contacted you.   How did AX contact you? (phone, email etc)   How long was it after the accident that AX contacted you?   When AX informed you that you had nothing to pay as this would be paid by the insurance company did you contact your insurance company to verify this before agreeing to AX T&C for the courtesy car?      
    • Hi,   I have received a letter from pra group for a loan from 2013. I have never paid anything towards this loan and it’s no longer on my credit file. What do I do? 
    • Hi  I sold two graphics card to customers on eBay, i used the pacelink to create postage and drop off both items at the same parcel shop, my both parcel were tempered and both of different customer said they received the puppy training pads instead of graphics cards. I use the default insurance on both £25 each.   When i raised the claim to pacelink Hermes admitted for one the parcel that it was damaged, pacelink has issued me £25 which i told them i am not accepting but they still transferred the compensation into my account.   Both of items sold for £780 and £790 respectively. I had to refund both customer, in total it cost me £780+£789.   I want to claim my money back because my both parcels were tempered because i used clear tape when I packed the parcels and when customer received it it was packed with brown tape, in addition to that both customers received puppy training pads of same colour.   I have all the photo avoidance provided by the customers. Conveniently whenever i used royal mail customer received the items perfectly and this time i used Hermes through pacelink and both customer did not received the items.   I have 100% feedback on eBay and sold 5 graphics card in which two were lost through Hermes.    I did recording of both items when doing the packaging. when can been seen at the following urls.           I know the process that i have to write them a letter which i will sent at the following address. Please help me if you have any sample letter. Please help me if i am missing something   Hermes Parcelnet Ltd,  Capitol House,  1 Capitol Close,  Morley  LS27 0WH
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 25 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
  • Recommended Topics

Arnold Clark -failed to replace my oil cap after a service and I drove 600 miles with oil squirting out of my engine


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I really need some help with a problem I have.

 

I was on a 4 day touring holidayicon last week in Scotland in my second hand motorhome which I only purchased around 4 months that I have been saving up for years to buy.

 

On the second day in Scotland the service light came on.

With only just purchasing it I wanted to get it seen to quickly

I booked it into Arnold Clark, Falkirk Road Grangemouth.

I told them exactly what type the motorhome was and they said it wasn't a problem they could sort it out for me the following day which was the Wednesday.

 

I took it into them and waited from 10:30am until around 3:30pm then went to the service desk and asked how the service was doing.

I was informed the service had been done but they were having an issue resetting the service light and they would have to take the motorhome to another garage up the road for the light to be turned off. I agreed to wait so they took the motorhome.

 

Over an hour later I returned to the service desk again for another update.

They said they still were having an issue turning the service light off and it must be a problem with my motorhomes body computer.

they said they couldn't do it.

 

I immediately called the dealership where I purchased the motorhome from in Lancashire and they said they could turn the light off for me if I bought it into them on the Saturday.

 

I paid Arnold Clark for the service as I wanted to get away as by this time it was about 5pm and going dark because its winter and I was booked into a campsite in Edingburgh.

 

I got into the motorhome and drove off.

I got about half a mile down the road when I noticed that now not only was the service light illuminated but the airbag fault light was also illuminated all the time, which Arnold Clark hadn't mentioned anything about.

I returned to Arnold Clark immediately.

 

They initially denied all knowledge of the airbag light and said it must of been on when I brought the motorhome in as it was impossible for them to of caused it.

after a lot of heated talk they finally ask me to return the following day so they could attempt to rectify the issue.

 

However, knowing the garage in Lancashire could turn the lights off I didn't return the Arnold Clark the following day and instead had a days holiday driving around sight seeing, which is why I was in Scotland in the first place. Plus as Arnold Clark were unable to turn the light off on the service day, it was logical to assume they wouldn't be able to turn it off the next day either and I would waste another day of my 4 day holiday for nothing.

 

The weather from Tuesday through to Friday was mostly terrible with torrential rain and high winds, plus I was smothered in a cold.

on the Friday morning I decided to drive down to my parents house in Lancashire which was mid point on my way home to Hampshire and also only 10 miles from the garage in Lancashire where I bought the motorhome from.

 

I arrived at my parents early on Friday, it was still raining and windy

I decided to immediately take the motorhome into the dealership.

 

However, on the way from my parents house to the dealership the motorhome started to make a strange engine noise.

on arriving at the dealership I popped the bonnet with the service guy standing there.

 

We found the oil filler cap was missing from the engine and the engine bay was coated and dripping with oil from the engine.

The oil filler cap was found in the window screen wiper well above the engine.

 

I had driven in excess of 600 miles with no oil filler cap in place and oil squirting all over the place.

I was smothered in a cold and with the rain and wind I hadn't noticed or smelt anything wrong.

 

I immediately called the Arnold Clark dealership to complain.

The head service guy there spoke to me and informed me it was impossible for it to be their error has after servicing all vehicles are inspected by someone else prior to returning the vehicle to the customer.

 

Yet from the point the motorhome was returned to me after the service, I had either been driving, cooking or sleeping in it until it being parked outside the front window of my parents house for 10 minutes before driving it down to the dealership and finding oil everywhere.

 

Arnold Clark as informed me they will investigate the issue but they seriously doubt its anything to do with them.

The investigation will take several days and I must not have the motorhome worked on by anyone else in that time.

 

they expect me to stay at my parents house 250 miles away from home and miss work until they finish their investigation.

The dealership in Lancashire has had a quick look at the engine and have found the turbo has been damaged due to lack of engine oil as it is now making a strange noise.

 

Luckily though, they don't think there is any other damage to the engine, but they can't really tell properly without taking the engine apart.

All they have done is fill the engine with new oil and made sure the oil filler cap is in its correct place and apart from being noisy it seems to run.

 

From my initial conversation with Arnold Clark I know all they are going to do is fob me off saying its nothing to do with them

I will be left with, at best, a damaged turbo that needs fixing, probably at my own expense

I just think it is wrong and I am absolutely disgusted.

 

I think Arnold Clark should own up to their error and I should be refunded the £224.96 for the service,

the £61 something pence I have had to pay for the engine to be quickly inspected, refilled with oil and cleaned,

plus whatever the cost of fixing the turbo and whatever else is wrong with the engine will be.

 

Incidentally, The dealership in Lancashire turned sorted out the dashboard lights in no time. So what were Arnold Clark doing??

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You say service light. Is it a service light or a check engine light?

 

Did any low oil level or low oil pressure lights come on?

 

Arnold Clark themselves confirmed it was the service light both on the phone when I initially called them and described the light and at the point of the motorhome being serviced.

 

No light came on when driving. This was put down to the dashboard computer being messed up with the Arnold Clark service diagnosis machine which caused the Airbag light to falsely illuminate and therefore cause the dashboard to perform erroneously. Once the motorhome was back at the dealership where I bought it they corrected the dashboard errors with their proper diagnostic machine in a few minutes.

Edited by stuenguk
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Be very interested to know why you chose AC for your service in the first place.

Has their reputation not reached Hampshire yet??

 

You are correct in that you won't get any joy from AC-

--they will just say you can't prove it was them who left cap off.

 

The extinguishing of dash lights can be done by any half wit even with a simple computer.

 

If you want your vehicles properly serviced / repaired then take it to a family run garage.

They are run by their reputation unlike AC who are run by accountants.

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