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    • Well I think it would be prudent to check them. I found several warranty details for your make of laptop but not UK. Surprisingly, they only say that they will repair defective parts and there is nothing as to what happens if the unit is not repairable. I suppose that being Acer, they have access to all the parts needed – in principle – and they reckon they can repair anything. Double check and see if you can get access to the warranty. Also, you need to decide whether you are prepared to issue a small claim. If you never done it before then read around this forum about how to take a small claim in the County Court. It's quite straightforward but you need to know the steps in advance. Once again, don't expect this to be sorted out by 18 December. I expect that you won't even have it sorted out by February – unless they suddenly react once they receive the court papers and move themselves. Of course you could say that by February the thing will be repaired anyway – but actually you don't know that. It could go on very much longer and at the moment I think you are being led around by the nose
    • As far as I remember and by looking at the receipt, it was already included in the price of the laptop.    Regarding the terms and conditions, I have no idea where to look for them. I might ask my mum to see if there is a mini book that came with the laptop and might contain the terms and conditions
    • But there were exceptional circumstance involved, they must count for something 
    • £1300 is fine. Don't worry about it. Don't worry about the disclaimer. It has no effect. They are trying to introduce a new term into a contract which has already been made. It has no relevance. Even if a certain delay was acceptable, the fact that they have already had your computer for three months and they are now effectively suggesting a further two months that is five months which amounts to about 20% of your period of ownership – is not acceptable. What I'd like to know – and I think is quite important – is what they say in their warranty if the computer is beyond repair. I'm assuming that you are prepared to bring a small claim against them – and that is what we will propose that they fall back on that term – especially if the term proposes that they supply you with a replacement. This would then avoid the problem for you that you would have to accept only a proportion of the purchase price. If you're not prepared to sue them – then frankly there's nothing you can do. If you are prepared to issue a small claim then your chances of success are better than 90%. The risk you if you lose is that you lose your claim fee. If you win then you will recover all of your losses. If you want to start a small claim that we will help you all the way but it will assist enormously if you can find the terms and conditions of the warranty. Have a look at their website and you may find references to it there or at the Currys website. Did you pay for this warranty or was it simply included as part of the purchase price? If you paid, then who did you pay? Did you pay Acer or did you pay Currys?  
    • Not trying to be rude, but 90% of my last text was the disclaimar from Acer which could have helped somehow.   I know I have the bad habit of making long paragraphs, but I'm sure Acer at least knows how to space and punctuate correctly.
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Hey, A friend of mine went to a TKMAXX store earlier and got the label of a cheaper pair of shoes and attached it to a more expensive pair of shoes and managed to get away with it on the til and left the store. This friend of mine is now extremely paranoid and he said he would like to return the product to the shop but fears of getting prosecuted.

 

I would like some advice to give my friend as this person is extremely distressed right now.

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I wouldn't.

but he shouldnt be doing this its WRONG

 

 

he wont be prosecuted no

but will be hounded by firms that want to spoof fake 'fees' out of him.

 

type in TKMAXX in the search CAG box of the top red toolbar and have a read.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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HI

If your friend is that paranoid, get them to send the balance to the head office of TKMaxx with a letter of apology and keep it anonymous. As far as I am aware, TKMaxx security are fairly good with CCTV and if they spot that someone has done this and got away with it after viewing CCTV , they may follow the person round the store. Nothing definite of course.

 

What needs addressing more is the reason why your friend felt it was OK to defraud a company. If this is due to some underlying mental health issue, He could do with a trip to the doctors.

 

Whatever he does, he must stop doing silly things like this.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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to try and make amends now will create more problems than it cures. My advice is quite simple, dont ever do it again and ideally dont go into that store again. If the shoes were paid for by card then they will know who it was and they will be targted for close scrutiy next time they shop there.

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