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Europcar Hire - damage charges

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I was involved in a very minor collision whereby someone drove into the back of me.

My car was booked in for repair at a local accident repair centre.

 

The other Party's insurer arranged a hire car from Europcar for me to use whilst my car was in for repair.

I was contacted by Europcar who gave me a time to meet its representative at the repair centre and told me I would need to sign for the car and provide Identification.

 

On arrival at the agreed time,

I was told by the receptionist that the representative from Europcar had already dropped the hire car off.

I did not sign any agreement or show any identification.

 

After 2 days my car was repaired and ready for collection.

I contacted the other party's Insurance to ask what I should do about the hire car,

they told me to leave the hire car at the repair centre and they would contact Europcar to off-hire the vehicle.

 

A week later I received a phone call from Europcar asking me where I had left the vehicle.

I explained as above and that was that.

 

I have now received a letter saying there was damage to the car that I am liable for.

 

I have responded via email saying that I dispute this on the basis that firstly I did not sign any terms and conditions and that secondly the vehicle was off-hired 7 days before it was actually collected from the repairs centre.

 

Any other advice?

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Ask them for a copy of the signed agreement.

 

Then tell them without it as there is none to jog on.

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They sent me a copy of the unsigned agreement with the letter.

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Unsigned.....

So how can you be bound by the terms if you didn't sign anything..

 

Tell them to send you a copy of the signed agreement or cease and desist.

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how many times have we seen them pull this stunt...

 

you didn't pay them

so they cant get any money out of you

so......


..

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