Jump to content


  • Tweets

  • Posts

    • That's great news and thank you for letting us know. I'll amend your thread title. HB
    • Ironically, 2 weeks after no updates the parcel has been located and delivered today!! maybe the Evri system is not as bad as it used to be (for me, at least...). Annoying that I spent 3 hours yesterday brushing up on my consumer legislation, but at least I'm well equipped to handle any more issues going forwards! Apologies to have used up the forum's bandwidth and feel free to mark as "resolved".
    • Hi all. Just posting this for other users to take note of. We ordered some furniture from NCF Living in Hull and subsequently cancelled (before delivery) because of poor customer service. They now want to charge us a cancellation fee. (Fat chance). As a little background, they offer immediate delivery (7 to 10 days) on a lot of their products, because it's already manufactured and sitting in a warehouse somewhere. We ordered such an item. 18.5.24 Order placed and £190 deposit paid on a debit card. (0% finance on balance) about £2,000. Arranged them to hold for later delivery, 'cos we were about to move house. 01.06.24 Went into store after house move to fill in their "change of address" form for delivery. Problem: Finance company needed proof of adress. 02.06.24 Went back to store with Solicitor's letter from conveyance process. 06.06.24 Heard nothing further, so went back to store. The evidence had already been approved, but they hadn't told us.A printout of the file was made with notes at the top for store manager get in touch and arrange delivery. 24 .06.24 After an intervening holiday away, we'd still heard nothing, so went into the store to cancel. We were told that "admin" would be in touch within 14 days about the cancellation... Huh?! Asked for contact details of "admin" so I could call them direct (you should ALWAYS keep control of comms), but were told they had none. Went home and did a very painless chargeback for the £190 deposit. (Thanks Co-operative Bank). 25.06.24 Sooo, the day after cancelling, I get the first contact from them ever, trying to arrange delivery! Short summary of the conversation. Me: I cancelled the order yesterday. NCF: I know. Me: So, you've got a cancellation in front of you, but you're trying to make a delivery..? NCF: Well, if you want to cancel, there's a cancellation charge. Me: What costs have you incurred? NCF: We had to order the furniture. Me: It's "immediate delivery", so it's just sat in your own warehouse. NCF: We had to hold the order until you requested delivery. Me: So, it's stll sitting in your warehouse... What have you lost? NCF: You can't just cancel an order without paying the cancellation fee. Me: I just did... Yesterday. Goodbye. I've now emailed their customer services, confirming the cancellation... We'll wait and see... As a side note, there was a retired gentleman outside the store yesterday, buttonholing customers on their way in, warning them not to buy anything there. Apparently, he'd been parked there every day for 3 weeks. He paid £2,500 for a bed which had numerous faults. He was having problems getting a refund, so set up camp outside, to try and get some action. They have had the police visit him 5 times so far. He just explains that this is a civil dispute and they leave. He also showed me a laughable "banning order" that onsite Security have issued him. He said they were quite friendly and sympathetic when he told them the story and said it would probably take several months to go through any possible Court process to evict him. Anyway, I've referred him here. Don't know whether he'll turn up. I'll post further if NCF start playing games.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Euro Car Parks ANPR PCN - , M & B, Toby Carvery, Hollybush Hill, Snaresbrook, London, E11 1PE


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2295 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all,

 

I'm doing this for my brother,

who is registered disabled,

so assumes that because he had a blue disabled badge on display,

he didn't need to pay for a ticket to park here.

 

The following details are the information so far:

 

1 Date of the infringement 18th Oct, 2017

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 24th Oct, 2017

 

3 Date received 26th Oct, 2017

 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] Yes

 

5 Is there any photographic evidence of the event? Two small photos showing vehicle registration number plate on entry to, and then exit from, the car park

 

6 Have you appealed? {y/n?] post up you appeal] no

Have you had a response? [Y/N?] post it up no

 

7 Who is the parking company? Euro Car Parks

 

8. Where exactly [carpark name and town] M & B, Toby Carvery, Hollybush Hill, Snaresbrook, London, E11 1PE

 

For either option, does it say which appeals body they operate under. Yes, BPA POPLA

 

 

There are two official bodies, the BPA and the IAS. If you are unsure,

please check HERE

 

I have told him to hang tight about either appealing, or paying the parking charge, until you guys can give us the next directions on what to do

 

Many thanks for your help.

 

Bloke199

Link to post
Share on other sites

so the only evidence they have is him entering and leaving? They dont take into account him driving around to find a space, actually parking etc, then after shopping, packing up, getting in car, driving out. Plus grace period.

 

What exactly are they claiming?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

can we see the NTK please

scan both side to ONE multipage PDF

read UPLOAD

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi DX,

 

Thanks for the quick reply, I've only got copies of the letters as Jpegs, so were unable to do as one PDF, but both sides have been attached to this post as individual PDF's. Hope that is ok.

 

Hi Renegadeimp,

 

They are claiming for £85 because a valid pay and display/permit was not shown.

 

Many thanks for your help so far

 

Bloke199

ECP PCN.pdf

Link to post
Share on other sites

opps you forgot to remove your personal details

I've sorted that

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

we will need to see the signage at the site.

 

The supposed breach is not displaying a P&D OR permit so this raises questions about the permit scheme and also the terms of the pay and display.

 

For this we also need to see what is written on the ticket machine and any other term that affects the performance of the contract such as refund of ticket from pub.

 

lastly,

why would your brother think that just because he is disabled he doesnt have to pay?

 

I am disabled but realise that adjustments made to provide equal access to a facility doesnt mean I get everything for free.

 

It may seem trite but a lot of problems wouldnt arise if people read what was being offered and then asked their solicitor what exactly the parking company means.

 

If you dont take a lawyer with you every time you go to a car park to explain things then this is what you can expect.

 

If I used emojis I would now place one here.

Link to post
Share on other sites

Hi DX,

 

Many thanks for changing that, I see it mentioned so many times, then did the exact same myself, what a womble !!

 

Hi EB,

 

I will ask him to get photos of the entrance, all the signs and payment machine, and send them to me, as soon as he can. As to why he didn't check to see if he had to pay, I can only assume he thought that he didn't need to while having a blue badge.

 

I'll update as soon as I hear anything.

 

Many thanks again.

 

Bloke199

Link to post
Share on other sites

Hi,

Euro car parks are members of the BPA and MUST follow the code of practice. The fact that this site is ANPR means nothing. He received a ticket for what? Overstaying?

 

Doesn't matter anyway as when they are supplied proof of disability (photocopy of the blue badge) they should cancel the ticket. If they choose not to do so, they will be in breach of the code of practice.

 

Page nine here spells it out in black and white

http://tinyurl.com/y7jg9fs9

 

DO NOT pay the charge. As far as I am aware, the Toby group make provisions for the disable (dedicated parking bays)

 

Based on the above, I would appeal with copies of the blue badge (both sides) and leave the ball in their court

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Hi all,

 

I've attached some photos that my brother got earlier on today, including the sign by the entrance, pay and display machine, and the sign above it, the parking bays, and entrances to the pub itself.

 

Hopefully, these will give you some of the information that you needed.

 

Hi Silverfox,

 

He received the parking charge for not showing a valid permit/pay and display ticket. As you can see in the photo's, there is only 2 disabled parking bays, although it does say on the sign above the pay and display machine that there is no concessions for disabled badge holders.

 

I'll wait to hear from you guys as to what the next plan of action should be.

 

Many thanks,

 

Bloke199

photos.pdf

Edited by dx100uk
files merged to one PDF - dx
Link to post
Share on other sites

I think you might have misunderstood we need photos of the 'entrance'

not the entrance of the establishment

but the entrance of the CAR PARK.

 

in the last photo

we need those two signs on the right too!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

picture of the entrance to the land from the public highway is what the drivers view at the time would be.

 

If there is a sign but it is hidden by a tree then that is the same as no sign so no contract offered.

 

we cant read the sign at the car park entrance so another close up picture of it please plus a close up picture of the ticket machine so we can read what is written on that.

 

The sign at the entrance appears to refer to other signs so in this case the contract offered is what is written on the ticket machine and this sign is an invitation to treat,

which you can accept or reject.

 

If brother went to carvery then they have created an individually negotiated contract and the signs then become meaningless

Link to post
Share on other sites

Hi everyone,

 

My brother received another letter this morning from Euro Car Parks, stating the charge is now £85. I have told him to ignore it for the time being, but to hold onto it.

 

I've also asked him to take additional photos of all the signs around the car park, a close up view of the one by the entrance, as well as if he was driving into the car park, and also a close up of the pay and display sign on the machine.

 

I will update you all when I've heard from him.

 

Many thanks for the help and information so far.

 

Bloke199

Link to post
Share on other sites

  • 1 month later...

Hi all,

 

Just an update from the last time I posted, my brother received a Debt Collectors Agency letter today demanding payment on behalf of Euro Car Parks for £145, I have told him to ignore but hold onto the letter.

 

Any further updates I get, I'll let you all know.

 

Cheers,

 

Bloke199

Link to post
Share on other sites

DR Plus by any chance?

 

As it stands, the debt collector can do even less than ECP. Eventually they will stop too. He may receive solicitor letters. This is where most people fold and pay up by thinking that now a solicitor is involved, court action is being mooted.

 

In the past year, ECP have issued over 260 thousand tickets and only took two cases to court. That speaks volumes.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

As an aside from the topic, how do yo find out how many cases theyve taken to court.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

the courts service produce stastistics on such things

although they tend to try and keep it quiet where there are contentious issues such as perjury alleged against some serial litigants.

 

If you do a FOI request you can normally dig a but deeper but others will generally have beaten you to it so a web trawl to find the published information is needed.

Link to post
Share on other sites

Gotcha. Thanks.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

DR Plus by any chance?

 

 

Hi Silverfox,

 

That was a good guess !!

 

Yep, same old spiel, recommend court action, Supreme Court case back in 2015, blah blah blah.

 

We shall wait to see what letter arrives next.

 

Bloke199

Link to post
Share on other sites

As an aside from the topic, how do yo find out how many cases theyve taken to court.

 

I generally look at the BMPA site and in the last link on the right shows the info. It isn't totally up to date but it does give a good idea of the chances on court.

 

http://www.bmpa.eu/company_guide_0_to_c.html

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

  • 1 month later...

Hi all,

 

Seems ages since the last post, hope you all had a good Christmas and New Year, etc, etc

 

DR+ have sent another letter to my brother, this time with a reduced rate to pay, as a goodwill gesture to £129.

 

They also 'threatened' in the letter, that they'll recommend their client to take court proceedings if this generous offer was not accepted. My brother asked if this meant he'll be taken to court if he didn't pay the reduced amount.

 

I pointed out to him the words 'recommend to their client' to go to court, not actually do it.

 

I have advised him to ignore, but hold on to the letter, and to wait to see what comes in the post next.

 

Any further updates, I will post here.

 

Cheers,

 

Bloke199

Link to post
Share on other sites

they could also recommend a brand of soap powder..doesn't mean anyone will use it though......

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

they could also recommend a brand of soap powder..doesn't mean anyone will use it though......

 

Bold

 

Like the fonts they love to use :lol:

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

Link to post
Share on other sites

  • 1 month later...

Hi all,

 

Just another update,

received another letter,

this time from Zenith,

urging my brother to act now to take advantage of their discounted settlement offer of £99.99,

it also has in the top right corner,

a black box stating 'NOTICE OF INTENTION TO COMMENCE LEGAL PROCEEDINGS',

 

however, it turns out that Zenith is another name for DR+, the cheeky buggers, just as well my brother didn't pay the original overinflated charge in their first letter after all !!!

 

Told him this isn't the Letter Before Action, so not to reply to this one.

 

Cheers,

 

Bloke199

Link to post
Share on other sites

NOTICE OF INTENTION TO COMMENCE LEGAL PROCEEDINGS

 

Now, that says to me that Zenith (DR+) are intending to commence legal proceedings except they can't. They are just a poxy debt collector with absolutely no power to state that.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...