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    • The FCA has publicly censured Premier FX Limited (Premier FX) for failing to safeguard its customers’ money and for misuse of its payment accounts under the Payments Services Regulations. In doing so, Premier FX seriously misled its customers about the services it was authorised to provide and how it held customers’ money. View the full article
    • I have sent a response to quote that and also say that i will be submitting my already prepared claim to the county court   Thanks for the quick response! I will see what happens next
    • The High Street-only retailer says it has lost £1.1bn in sales due to the recent lockdown. View the full article
    • Ignore it.   Or,   If it were me I would send in the following email  
    • Below is the response i have received to the emailed version of the letter of claim.  They should get the actual letter today       Thank you for contacting our Executive Office team. My name is Gavin and your email has been received and I have personally been asked to investigate this matter for you.   I’m very sorry this has happened, and I would really like to help you with this today by assisting you in making a claim, should you wish to do so.   I can see that this parcel was booked through Packlink Shipping. Packlink use our network to send their parcels through, but they are an independent shipper and any enquiries about their parcels need to go directly to them.   Here is the link to the Packlink website and claims department: https://support-ebay.packlink.com/hc/en-gb/articles/360014270619   You can also make contact with Packlink with the links below.   • eBay Delivery Help Center: https://support-ebay.packlink.com/hc/en-gb • Packlink Help Center: https://support.packlink.com/hc/en-gb   I hope this helps you to get your Packlink enquiry resolved.   Kind regards,        
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Hi there,

 

I purchased a car from Arnold Clark around 3 months ago which included a service and MOT plan.

 

I had no end of issues when purchasing the car.

I signed 3 different order forms because the sales person entered incorrect info,

I travelled 3 hours each way to collect the car to be told the car was not ready to go,

as well as various other problems that complicated and confused the buying process.

 

I feel that this service plan was not explained to me properly and if I had understood I would be paying interest for a service plan over 3 years I wouldnt have bothered .

 

I contacted Arnold Clark customer services who have quite clearly stated i will not be getting a refund if I cancel the plan because I signed the order form and it clearly states it on there.

 

I understand I have signed for this but they have not taken into account how confusing the sales person made the buying process.

I actually received a good will gesture of £200 from the sales manager because of all the complications.

 

my question is,

do i have a right to request a refund for the service/MOT plan and if I do what are my next steps?

 

Thanks a lot

 

NB: apologies for any grammatical errors, I have typed from my phone.

 

Tony

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Maybe somebody else will come up with a more positive opinion – but I'm afraid that at this late stage there is very little you can do.

 

I'm afraid that the "confusion" that you are referring to is a bit too ephemeral to provide a solid base for making any complaint or an eventual legal action.

 

As I say, maybe someone else will come in with some better ideas but all I can suggest is that you exploit the service plan as hard as you can go and become super fussy about it all so that you can challenge it at every step. You can either make sure that you milk it for your monies worth as much as possible or eventually if you find that there is some flaw in what is being provided for you, you might have a basis for challenging the whole thing and getting it cancelled.

 

You have probably been sold almost equivalent of an extended warranty. These things are very seldom worth the amount of money that one pays out for them. Apart from anything else, if the car had developed any defects over the next two or three years then it is highly likely that they would be covered by your existing consumer rights anyway.

 

Obviously I don't know the details of your service plan but it is effectively the equivalent of selling you duplicate rights. I don't really see any way to challenge it – although this kind of thing should certainly be unlawful

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Can,t understand why you would be paying interest for a service plan, unless it was included in the deal to be financed along with the car.

Used to be a separate account.

In my experience, AC is the last outfit you want to service your car.

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