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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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I asked about the notice of enforcement and he said it was sent on 05/09. I did not receive this and when I asked for a tracking number he said there wasn't one.

 

I would suspect that you have been reading internet sites. Whilst the internet is a great source of information, that is not to say that all the information is accurate. The myth about a 'tracking number' is just that....a myth.

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Yes I did suspect that but thought I would ask just in case they did send them out by Rec del as I wasn’t resident in this house at that time and I can’t divulge the address I was temporarily moved to

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Hi the vehicle I assume as I have not been given any details was bought at the end of jan 17 and it was sold on at the beginning of June and dvla informed.

 

I have only lived at this address so it was registered here. I have not received any notices about this issue, although as I previously mentioned there is a domestic violence prevention order which was issued on 04 sept so I wasn’t resident at this address for nearly 2 weeks after that date for obvious reasons.

 

When you purchased the vehicle in January, do you remember notifying DVLA that you were the new keeper?

 

Do you recollect taxing the vehicle?

 

If your name was properly recorded with DVLA, then you should have received the following documents:

 

A summons

 

A Notice of Fines/Collection Order from the court (this would have been sent sometime in late May)

 

A Further Steps Notice from the court as well (this would have been sent sometime around June/July.

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I didn’t buy the car, my former partner did,

 

as I mentioned previously I haven’t driven since July 2016 due to medication I take for anxiety,

anything to do with the car was down to him but obviously he must have registered it in my name.

 

I have definitely not received any of the aforementioned letters,

however I am not naive enough to know after the experience I have had for the last few years that letters addressed to me were possibly intercepted.

Im also not naive enough to know that is no defence which is why all I was asking for was a payment arrangement.

 

As soon as I became aware of this I contacted the number given,

had I been aware of it sooner I would have contacted sooner,

 

I’m honestly starting to think that my only option now is to arrange a time to let him in and do his worst to just end this matter,

this whole thing is new to me and I can eventually replace the things he takes

 

I can’t take away the fear he will cause my son and daughter if him and god knows how many others come in when I’m not here

.he specifically stated he was bringing ‘the team’ a locksmith and the police were already aware

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No don't do that

and don't fall for the stupid locksmith/police stuff.

it just said to pressure people and shouldn't be stated.


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Just arrange with your local Magistrates to do a statutory declaration that you never received a summons from the court. You can explain about the personal problems you have had and that you did not register the car, but a former partner may have put your name down without your permission. You might get to a position of owing nothing.


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Definitely worth trying what UB suggests contact the court first thing tomorrow, if a Statutory Declaration is accepted you can tel the bailiff to foxtrot oscar.


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PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Thank you everyone for your comments and advice. I have to return to work tomorrow but I will definitely call the court and try to get more info

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Thank you everyone for your comments and advice. I have to return to work tomorrow but I will definitely call the court and try to get more info

 

You need to make an appt for a stat dec. Not just try and get more info


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Yes I will but I need to contact the originating court first to find out what I can about the original fine

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