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    • Well if you have got crime reference number that's a good start. You should be recording your calls and you should not rely on calls which are apparently recorded by others – especially not the police who will always be very reluctant to disclose any information even under a statutory request. When you are on the phone to anybody you should make sure that if there is something you are not clear about you should ask them to repeat it so that you can make notes. Read our customer services guide. The police are correct – as I have already pointed out – the car belongs to you and so if it is sold to somebody else then it is stolen. If it is not given to you then it is stolen. You should always in all your dealings with anybody refer to the fact that your car has been stolen.
    • Incidentally, a brief word – for you, but also for anyone else who visits this thread. It's a word about insurance. By requiring you to take out insurance, they are effectively asking you to protect yourself against their own negligence, their own breach of contract or the criminality of their own employees if stuff get stolen. This is extraordinary and it is part of the culture of the removal business and I have no idea how this culture came about and it is now accepted so meekly as the natural way of things by people who use removal services. There is exactly the same culture in courier services so that companies such as DPD, DHL, UPS – and particularly Hermes require their customers to pay for additional protection in case the service that they have already contracted for and paid for is not carried out. Amazing! It doesn't stop there. Extended warranties. If you go into any Currys PC World, if you buy any computer or washing machine or fridge from them or anywhere else, some salesman will chase after you and ask you if you want to buy an extended warranty. So for extra money you can buy an insurance which will apparently cover you in case the item you have bought breaks down within a certain amount of time – normally three years or five years. Incredible! You already have perfectly good statutory rights which will cover you for most of those situations over the foreseeable reasonably expected life of the item you buy. What they are all doing – whether they are removals, couriers, sellers of white goods and electronic goods, is effectively getting you to pay for rights which you already have under statute or under ordinary contract law.  
    • Thanks. How much did you pay for the insurance? AnyVan is declining responsibility because they say that the items did not go missing "in transit". They are wrong. Clearly the removal company took charge of the items and disassembled them. This must be the case because you have received part of the item and it is only part of the item which is missing and that means that they were already under the control of the removal company. In my view that puts the items squarely "in transit". I am quite certain that no judge would simply say that "in transit" refers only to the time that your items are in a removal van. This is far too limited. And in fact I notice that in the summary of terms which you have linked us to:     Clearly insurance cover applies from the moment that the collection begins right until the delivery is finished. However, even if they accepted this point, there are still other ways that they can say that the insurance does not apply to you Looking at the policy which you have linked us to, I see that first of all there is in excess of £50 and that means you have to pay the first £50 of any claim. According to you, you have only lost about £35. Are you saying that the entire book case is worth £20? It seems very little to me. The second thing is that they say that lost items are not insured unless they are listed with their value. Presumably that hasn't happened in your case. On that basis, it seems to me that the insurance doesn't cover you anyway. I do agree that I think you've been treated disgracefully and I don't think that the lack of insurance is any bar to making a claim. If you would like a bit of fun, then we can help you make a small claim in the County Court to recover all of your losses directly from them for their breach of contract/negligence. Of course they won't be used to that kind of treatment – but do you really care? The chances of succeeding if you are prepared to go to the Small Claims Court are better than 90%, in my view. You would have to play a claim fee that you would recover that when you won your case. Of course in the event that you lost, then you would lose that claim fee and also a hearing fee if it got that far. Frankly, for this kind of money I would imagine that they would put their hands up once you issue the papers and they realise that you are serious and it was going to cost them much more money to defend it then simply to pay you out. In addition to getting your money back and delivering a slap, you would acquire transferable skills so that you could confidently in the future sue anyone who got in your way. What's not to like?
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      You think I haven't emailed their CEO do you the first thing I did after putting my complaint in not for the first time either he totally ignorant he replied to my first email on the first case but had his assistant handle it not him   this company is the worst ever and they talked me into getting these very unsmart meters that are supposed to save me money yet because I m on PYG smart meters I pay more money than those who get monthly or quarterly bills yet I have already paid for my energy   yet there are hardly any other companies who will take on these meters and wont save me money at all for those who would give me an account but only online which is no good what so ever my problem with EON is their website they keep shutting down on weekends and their app only works when it wants to making it even harder to top up my meters   this has been going on since 2019 when I won my first case and still going on now and they wont help me with it yet they had the cheek to phone me yesterday but the idiot wouldn't listen to what I had to say so I hung up and wouldn't answer him calling back   besides he broke the law be phoning me as I have only allowed them to contact me through email and letter only and now they are saying I never replied to them with-in the 21 days which he is lying.  
    • I’ve been given a number that ends with a c..I didn’t get her name but she went and asked her Supervisor, the calls are recorded and she definitely said we had a case but to give him a last chance for today and see if is good to his word..then to call him and tell him that we can now report him to the police..   Because he has made so many promises to deliver and has not refunded on request then they will take action this time as he is out to deceive..   Funny today that our car has disappeared from his adverts so it’s gone somewhere..could he have sold it again?? but it wasn’t his to sell..and the police have stated that..   the plot thickens..a very expensive lesson we have learned from all this and how not to buy a car!   I will keep you all posted and so many thanks..    
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PIP assessment-Assessor made false claims

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I received my PIP decision and I so upset at the false information that the assessor has stated. I have been awarded standard daily living and ZERO award for mobility.


Just briefly

1.The assessor claimed that I could get on and off the medical couch with ease.

(This is a lie! She had to lift my legs on and then off the couch)


2.She claims that I can walk 200 metres with no difficulties with a normal walking gait!!

(This is a lie! How can she claim this, when there wasn't even 200 metres to walk in front of her, the waiting room to the assessment room is 12-14 steps that I was severely struggling with)


3.She claims I had full mobility in my lower limbs

(This is a lie! I clearly showed her that I cannot move my lower limbs, very limited with severe pain)


Mentally, I do not know if I have the strength to dispute all this but I feel deeply annoyed and the fact that the assessor has made false claims.


I have medical evidence from my GP (who has issued me with an indefinite unable to work certificate due to arthritis,severe spinal injury and poor mobility), I have confirmation from my spinal surgeon that I have a crushed spinal cord,nerve damage etc and need urgent surgery and walk with a wide gait) and the rheumatologist who confirms that my mobility is effected by my arthritis and sciatica.


The decision has been made that I scored 8 points for daily living (standard rate) and 0 points for mobility.


I am slightly confused how I challenge this. The letter states I have three options:


1.Ask us to explain why

2.Reconsider a decision



I would like to


1. Request an in-depth report, so that I can analyse each section & challenge it, can I request this before I ask them to reconsider?


2.Would I then reply back to them asking them to reconsider based upon the points that I have challenged?


3. If I still disagree with their reconsideration, is that when I would appeal?


The one month notice, is this to request an in-depth report or does that include challenging the report aswell? I do not want to request they reconsider their decision at this stage until I see the full report.


I was with the assessor approx. 20 minutes in the assessment, how can she make such claims during this time and false ones at that, I am so so stressed by this.

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No expert on pips but from what I've read they are [redacted]

Outsourced and not medically trained.


Get all your evidence and appeal.

Edited by Mr.P
Remove obscenity.
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Please read the above link, you need to get a Mandatory Reconsideration in even if it's as simple as saying you ask for a mandatory reconsideration more to follow and they acknowledge it. (you need to keep a good paper trail as well)


Something also to consider asking is remember you were assessed by DWPs nominated contractor but how do you know if that assessor was qualified medically you don't, so this is just my opinion only I would ask the following:


You require further clarification on exactly what medical qualifications (XZY Assesor) that carried out your PIP Assessment on XX/XX/XXXX at (Insert Time) at (Insert Address)?.

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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I rang PIP this morning to request an explanation in writing,

the case worker advised me that they were not able to offer any further explanation other that what was written in my decision letter.

He advised that he would send me the assessor's report today, 1st class.


Will the report tell me the assessor's qualifications?


Could anyone direct me to the link where certain medical conditions cannot be assessed by nurses and ONLY specialists/doctors.


I believe she was a nurse and i vaguely remember reading somewhere that my particular medical condition can only be assessed by a senior medical professional.


One of my long-term conditions is that I have multi-level cervical spinal stenosis with myelopathy.


Thank you.

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I believe the previous requirement for certain conditions to be assessed only by a doctor no longer applies.

The report will give the assessor's name from which you will be able to discover their qualifications.


Please try not to take this personally,

the assessment system is set up to fail as many people as possible and anyone getting the correct award at the first attempt is very lucky.


When you get the report, go through section by section and point out every single error/omission, but don't leave it too long to get your Mandatory reconsideration in.

Decision maker's have a target of 80% of MRs being refused,

so it's unlikely to get your decision changed at this point anyway,

however nearly 70% of appeals are upheld so don't lose hope, just go along the process and treat it as a necessary evil.


If you can, please submit a formal complaint to the contractor involved.

Again, it will go through each stage of their complaints procedure and they will decide the assessor was perfect,

but you can then take your complaint to the Independent Case Examiner who may well uphold it.


Be warned that it is not a quick process though

- it took more than 12 months for my complaint to be allocated to a case worker as they are a bit snowed under due to the 880% increase in complaints over PIP assessments.


"If you want my parking space, please take my disability" Common car park sign in France.

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That is shocking! It is causing un-necessary pressure on individuals


Could someone suggest the best link for me where i can see the scriptors and relevent points system for PIP please?


I am shocked they have given me zero points for mobility.

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Part 2 covers each descriptor with details on how they should be applied.


"If you want my parking space, please take my disability" Common car park sign in France.

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Pay particular attention to the 'reliability' criteria.


If you're not sure, post again and I'll do my best to explain - I've become a bit of an expert on PIP descriptors through necessity!


"If you want my parking space, please take my disability" Common car park sign in France.

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Please explain this?


I received my assessor's report and she is a qualified nurse.


I read sometime ago that nurses are unable to assess specific conditions, is this still the case?

If so, could someone post a link where i can find this info please (i should have saved it )


The assessor claims it took her 50 mins to complete my assessment,

this in untrue,

i was in with her for 21-22 mins.

Should i mention this or is it irrelevent and seen as 'nit picking'?

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I would say that a short assessment should be mentioned as it's unlikely she could do a thorough assessment in 20 minutes - there is no longer any requirement that specific conditions are assessed by a doctor, all PIP assessments can be done by either nurses, midwives, paramedics or physiotherapists.


Now you have the report, for now go through everything she has written and note any and all errors. If you can, copy the report and just use a highlighter or note down errors/omissions.


After you've done that, for each of the criteria, read the handbook information so you have an idea of what descriptor she should have selected. At the beginning of the handbook there's information on how to assess if a particular activity can be done reliably - repeatedly, safely, and in a reasonable time and to a reasonable standard, which should be applied to each of the descriptors. For example, if someone can walk 100 metres before stopping but then has to rest for half an hour before they can walk that distance again, they will be deemed not to be able to walk 100m because they can't do it repeatedly. Another example would be if someone is physically able to walk but doing so makes them so breathless that they're risking a collapse - again, they're deemed not able to walk because they can't do it safely.


You may find it helpful for each of the criteria that you think apply to you, do a version of the following:-

(this example is washing and bathing)

To use the shower I have a stool to sit on as standing for long enough to wash thoroughly causes too much pain in my legs and back. Using a stool I can shower reliably as it doesn't take me any longer than average, I can do it safely, to a reasonable standard and as often as I need to. (This would meet descriptor B.)


To use a bath I have to use a bath lift which I need someone else to operate for me as my hands are to weak to operate the controls. I also need someone to be within earshot all the time I am in the bath in case I feel dizzy. I cannot bend enough to wash my lower half so someone else has to do that for me. It takes me much longer than average to have a bath because of the preparation needed. If someone is within earshot all the time, it is usually safe but they still need to check on me every few minutes as I have once fainted with no warning. I would like to bathe every day but I can't because it takes so long and because the effort involved means I can do very little else on days when I do have a bath. (This would meet descriptor G because although the person can bathe with assistance, they cannot do so reliably - they take longer than average and cannot bathe as often as they need to.)


To summarise, say what you can do, what aids you use or whether you need assistance from a person, say which of the reliability criteria you do or do not meet.


When you've done all that, you should have two pieces of paper to compare - one with what the nurse wrote and one which is what you can actually do. From that you can pick out the most important errors - the ones that are most likely to score you some points if corrected - and start putting your reconsideration request together. You might start by writing something like (where applicable)


'Having received the report prepared following my face-to-face assessment, I would comment as follows:-


1. According to notes made at the time, the assessment lasted for only x minutes, not the xx minutes alleged.


2. In completing the first page of the report, the nurse has omitted mention of xyz condition and the fact that I am under the care of abc consultant


3. The nurse has not referred to any of the medical evidence submitted with my form, nor explained why her opinion of my functional limitation differs from that evidence.


4. In particular, when considering the criteria for washing and bathing, the nurse says that I am able to bathe using aids or appliances. This is correct in so far as I use a bath lift to get into and out of the bath, however I cannot operate it myself so my wife has to operate the controls, and also my wife has to wash my lower body. I cannot bathe every day because it takes me so long to wash the bits of myself that I can reach and the effort involved means that I am not able to do very much else on that day, therefore I cannot bathe as often as necessary.


5. For mobility, the nurse has written that I can ....



There may not be any need to mention every error, only ones that will score you more points. Check the information on the first page very carefully - she should have listed all the evidence she considered in a way that the decision maker at DWP can identify it, so just saying 'a letter and two reports' isn't good enough for example, and she must not omit any condition or illness mentioned on the paperwork or during the assessment, it's not her decision as to whether a particular illness is relevant or not. If there is any fault with factual information such as this, put it at the beginning of your request as provable factual errors should prompt the decision maker into looking at your case more carefully.


That's everything I can think of for now, good luck and let me know if you need any of the stuff in the handbook explained a bit more.


"If you want my parking space, please take my disability" Common car park sign in France.

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Currently, my PIP decision is that i have been awarded daily living (standard), for two years (with a review in 12 months), am i entitled to SDP?


I am currently receiving UC and awaiting an atos medical to try and be placed in their non-work related group (i am dreading that battle next!)

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Currently, my PIP decision is that i have been awarded daily living (standard), for two years (with a review in 12 months), am i entitled to SDP?


I am currently receiving UC and awaiting an atos medical to try and be placed in their non-work related group (i am dreading that battle next!)


There's no SDP within UC I'm afraid.

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Ok thank you for your reply


The assessor claims i can walk more than 200 metres, this is untrue. I the descriptor two applies to me:


(e) can stand and then move more than a metre but no more than 20 metres, either aided or unaided- this is on a good day, albeit, with pain & discomfort


(f) Cannot, either aided or unaided-stand or move more than 1 metre-this is on a bad day


I would say my pain/discomfort ration is:


70% bad day

30% good day


I am confused with what descriptor to select, any suggestions please?

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After considering the reliability criteria - remember if you can't do it safely, within a reasonable time, to a reasonable standard and as often as you need to, then you can't do it - whichever descriptor applies for at least 50% of the time is the one that you choose. There are worked examples in the assessment guide which may help you.


From the brief details you've given, I would select (f).


"If you want my parking space, please take my disability" Common car park sign in France.

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  • 1 month later...

Thank you all for your advice and help. I received my mandatory decision back and I have now been awarded the 'mobility' component that I disputed. I have now been awarded both care and mobility for two years.


At the same time of my PIP assessment, I was also in the process of claiming UC. the decision maker has concluded to award me the 'Limited capability for work and work related activity' for 12 months, the letter states that this will be reviewed in 12 months or 'thereafter'. I requested a copy of my medical report and the assessor has suggested 'review in the medium term'. Does anyone have any guidelines to the timeframe of medium term? As I inclined to put in a mandatory reconsideration, as 12 months seems quite short-term to me.

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Congratulations on getting your PIP award amended.


Regarding the UC claim, 12 months or thereafter could quite easily be considered medium term - short would be 3 or 6 months and even people with incurable degenerative conditons rarely get more than 3 years respite. Whilst it probably can't hurt to ask for a reconsideration, it's also probably a waste of your time.


"If you want my parking space, please take my disability" Common car park sign in France.

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