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Jojop09

Direct scooters issue

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I placed a order online for 2 electric scooters. One for my son and one for my sisters.

 

Since placing the order I have tried emailing them at least 6 times with no response at all.

 

My parcel has been stuck in customs for 6 days and there is no way to see why, which courier it is with or anything.

 

Not sure what I can do usually companies reply or have a contact number they have nothing and no way of contacting them other then the emails and they are not replying to them.

 

I am not having to give my sister the money for the one she bought to replace the birthday present which I am not to bothered about if I knew for sure I could find out what was happening with the scooters.

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We could do with some help from you.

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If you bought the bikes online then you have the right to terminate the contract within 14 days of its completion. It's not completed yet so if you feel that you don't want to take it any further, I would send them a written notice that you are terminating the contract with immediate effect and you want a refund of all money.

 

How did you pay? Credit card? Debit card?


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Incidentally, please note that this company seems to keep tabs on any threads which are started about them on this forum. We have had one or two people approach us for removal of information after they have been challenged by this company.

 

If this happens to you then please let us know. Your best interests are to be completely open and public about everything that happens.


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cancel and get that money back!!

 

dx


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The order was placed at the beginning of the month I paid by debit card online through the website.

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yes but you've not received the items

the 14 days online cancellation under CRA runs from THEN.


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How can I cancel if they don't answer emails?

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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I would suggest these are more than the £100 limit for chargeback which is why they encourage the use of a debit card?


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