Jump to content


  • Tweets

  • Posts

    • Hi Papat and welcome to CAG   Find one of my drafts on another thread and adapt it to say :-   I cancelled due to relocation to go to Uni and could not use the gym any more.   I now realise I should have given one month's notice and paid a final month's fee.   I'll pay this if you accept my  offer within 14 days but the offer will be withdrawn if you demand any more.   Put a draft here for checking first if you want.   Send the  letter to Harlands in Haywards Heath and get a free Cert of Posting at the PO
    • Name of the Claimant ?  Hoist Finance UK Holdings 1LI   Date of issue – 11th Nov 2019   Particulars of Claim   What is the claim for – the reason they have issued the claim? The Claim is for the sum of £2722 arising from the Defendant's breach of a regulated consumer credit agreement referenced Under no 4929421509954002 The Defendant has failed to remedy the breach in accordance with a Default Notice issued pursuant to ss.87(1) and 88 of the Consumer Credit Act 1974. The Claimant claims the sums due from the Defendant following the legal assignment of the agreement from Hoist Portfolio Holding 2 Ltd (EX BARCLAYCARD) Written notice of the assignment has been given. The Claimant claims 1.The sum of £2792 2. Costs   What is the total value of the claim? £2977  Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC ( Pre Action Protocol) ? No    Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? Yes, possibly more than once. This claim form has been sent not to my actual address but to a friend's house who lets me use their address for post. I had to do this as I had a lot of post go missing at my own address a few years ago. My address on Clear Score is different and my actual address. I don't know how they got this address.   Did you inform the claimant of your change of address? No, I'd never heard of Hoist Finance before Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card bill   When did you enter into the original agreement before or after April 2007 ? I genuinely don't know although according to Clear Score it was in 2010   Do you recall how you entered into the agreement...On line /In branch/By post ? I don't know   Is the debt showing on your credit reference files (Experian/ Equifax /Etc...) ? It's on clear score both as Barclaycard and Hoist. The Barclaycard debt it £0 but the Hoist debt is £2792   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. I assume it's a debt purchaser   Were you aware the account had been assigned – did you receive a Notice of Assignment? No, I don't remember receiving a notice of assignment.   Did you receive a Default Notice from the original creditor? Not to my knowledge   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not that I remember   Why did you cease payments? I couldn't afford to pay the minimum and hoped that as the amount wasn't huge they might disappear   What was the date of your last payment? I think it was July 2014 but it might have been May 2015.     Was there a dispute with the original creditor that remains unresolved? Not to my knowledge but it was so long ago I have no idea what the debt is for or how much of it might have been late/missed payment charges.   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No I did not I've never had a claim issued against me before. Due to my profession it is imperative that I do not get a County Court judgement against me.  Please help with what I should do.  Thank you all in advance.
    • @Jase1982   I have been trying to get up to to speed, and struggling   "Unite general secretary Len McCluskeytold the Guardian that Labour had to win over the party’s traditional working-class supporters with by promising to end free movement of workers - migrant Labour from Europe - after Brexit."   Labour declares a completely stark raving mad open door to anyone and everyone   Immigration was and still is THE big issue driving Brexit (but Corbyn is of course a Brexiter)   Corbyn promises a new Scot ref, then doesn't then hums and hars.     So what actually is happening?     Corbyn declares he's in it for all voters - but seems to mean he wants to ostracise most voters (biggest issue driving Brexit) and bring in new voters who might vote for him in gratitude despite not knowing who he is and probably not caring, and hopes some of them might be nurses.   Cluckskey wants to end (EU) free movement or workers? So where is he on the open door policy - (Theres apparently 40-60,000 none Turk ISIS looking for a new home ...)     I cant make any coherent sense of it whatsoever. Bonkers.   correction: Only sense I see is keeping everyone at each others throats to prevent them seeing the real problem - Corbyn and his quite small cabal of left wing loons ‌
    • OK, using the Norgan rule  payments of £100 per month towards the arrears would clear them in the remaining term of the mortgage, but only just - you would need to keep those payments up for 12 years without fail.  However the lender might not be too happy about waiting 12 years and may force your hand by applying for an eviction warrant in which case you'd have to get a hearing before a judge for them to decide.  £200 per month would halve the time it takes to clear arrears.  You have to decide what sum you can afford to maintain for a long period.
  • Our picks

robmiller667

2012 Ford Focus Transmission Control Module failure

Recommended Posts

I have a 2012 Ford Focus that broke down 8 days after the extended Warranty on the Transmission Control Module (TCM) ran out.

 

The local Ford dealer requested that it be treated as a warranty repair but Ford declined.

The garage has asked me to contact Ford direct.

 

From my research the TCM for the 2012 Focus is a long standing and known Ford issue.

In Australia the warranty extension was to 7 years and in the US, the warranty extension was to 10 years. In the UK it is 5 years.

 

Apart from facing a bill of £600 plus,

it is particularly frustrating in that:

1. The car was serviced by my local Ford garage in August (which would have been within the 5 year warranty) and when I took the car in I did request that they investigate a juddering issue.

 

The service desk took notes of the various things that i had asked to be done but apparently this particular issue was not logged.

 

I therefore have no physical evidence that the juddering which is a classic symptom of a TCM issue occurred during the warranty period

(I do have a word doc in which i made notes about what i wanted doing, the properties of which show the date of 4th August, but this is not being taking into account).

 

2. The local garage did actually phone to tell me that the repair would be done under warranty. They are not disputing that they told me this. However, when it came to processing the paperwork, they then informed me that it wasn't a warranty repair.

 

3. the car was given a software update for the gearbox in 2016 and 2017 services which I understand was to help with juddering on gear changes.

 

So my questions:

a. Do I have a case for requesting from Ford that the repair is considered a Goodwill out of warranty gesture? The car has a full ford service history.

 

b. Do i have any case for making a complaint to the local dealer who wrongly informed me that the repair would be covered?

 

c. Is there any way to prove the legality of the word document that contains my notes from the service. It was created and saved on 4th August, on the day I made the appt for the car to be serviced?

 

Forgot to say that the local garage has been helpful albeit not in actually getting the repair accepted under warranty. They have given me a loan car as the repair is now into its 6th week.

 

Another additional note.

If this was a regular consumer item like a tap or a TV then I would go down the 1973 sale of goods act that the goods need to be fit for purpose and that there would be a reasonable expectation that the TCM unit would have a longer lifespan than 5 years,

 

in effect there is an implied warranty but it appears from my research so far that the car manufacturers don't back down when this is put to them.

Share this post


Link to post
Share on other sites

I have a Fiesta 2012 model auto gearbox with the same shuddering problem.Like your self done a lot of research and as you have found the USA have had replacement parts and warranty extended to 10 years.I think in Australia there is a legal challenge being made against Ford over the fact there has not been a recall and free replacement box.I have emailed Ford UK and so far they have responded just to get Reg Number and name and address, still waiting for next response.This is a worldwide problem on Fiesta and Focus Auto gearboxes.How the hell they have got away without a recall in the UK I am not sure.Will keep pursuing Ford...GOOD LUCK

FS

Share this post


Link to post
Share on other sites

Hi FS,

I spoke to Ford customer service yesterday and they can see where the local garage has raised a warranty case which was declined and closed.

 

The escalation path I have been given is to write to customer services with any additional details, which they will link with the original case, and then they'll get back to me.

 

I've given them the full sorry details, including what I consider to be poor service from the original ford garage.

 

I think what is frustrating is that it is a known issue that is getting treated differently in Australia and USA where the extended warranty is longer.

 

I accept that local markets and local conditions may differ but fundamentally, we all have the same issue with the TCM failing.

 

In fact, I couldn't find any information about the length of the warranty for the UK market, until I was told my repair wasn't covered.

 

Another question for anyone in the know

- when I booked the car in for the service,

should the local garage have told me that there was an extended warranty on the TCM part?

 

They would see this instantly after inputting the VIN onto Ford's own servicing website Ford Etis.

 

If the local garage had notified me about the TCM warranty,

then I would have linked this to the juddering issue.

 

They only mentioned the software update on the gearbox which I see from other forums, is step 1 and 2 that Ford go through before replacing seals (step 3) and then the TCM (Step 4) for people reporting issues.

 

Good luck with your case

- did you email customer services or have you escalated further?

 

Hi FS - how long ago did you email Ford, do you have any indication as to their service standards for getting back to you?

Share this post


Link to post
Share on other sites

rob667 emailed them just a few days ago,

 

got a quick response but only to ask Reg,

name address etc and how they could contact me,

 

I sent a reply,

NOW it's all gone quiet,

which I suspected it would.

 

Will keep in touch as things happen IF ANYTHING

 

good luck FS

Share this post


Link to post
Share on other sites

The silence is deafening from our resident Ford expert.

Share this post


Link to post
Share on other sites

Oh, I'm here :-)

Just waiting for you to arrive :madgrin:

 

I'm good, but not even the mighty Hamster can change Ford policy.

 

The two case's are with Ford CS. Proof of failure whilst covered under the warranty extension would help but it doesn't look like they have it.

 

Not much to be done now.

 

H


40 years at the pointy end of the motor trade. :eek:

Share this post


Link to post
Share on other sites

Ford CS rejected a gesture of goodwill repair out of hand citing the fact that the car was considerably outside of the 3 year warranty period.

 

They conveniently ignored the fact that the car was 8 days outside of the extended warranty period so am writing back to Ford CS. The car has full Ford main dealer SH and I have been a loyal Ford customer in the past.

 

Hammy - is there anything else I can mention that might influence Ford CS? Have you come across anyone that has successfully argued for a goodwill out of warranty repair?

 

Does threatening to raise a fuss on social media, the press make any difference?

 

I believe the Sunday Times recently ran a story on warranty/out of warranty repairs judging by the two letters that appeared in the 30th Oct issue from readers that had successfully argued for a goodwill repair, albeit these were not with Ford.

 

Hi FS - have you had a response yet?

 

 

I had to phone as they didn't reply to the email I sent within the 3 days turnaround that they aim to provide.

Share this post


Link to post
Share on other sites

Got an insulting email today,they have NO KNOWLEDGE of any problems with the automatic gearbox on my vehicle if there was then a recall would be in place, further anything I have read on the internet,they cannot comment on.

My reply as you can imagine was just short of Furious

 

fs

Share this post


Link to post
Share on other sites

are you able to post any of their email as denying knowledge of a known issue seems an unusual step.

Share this post


Link to post
Share on other sites

Whoa everybody, clarification needed. Which i'm trying to get.

 

More than one type of gearbox\clutch fitted to '2012' Fiesta!!

 

H


40 years at the pointy end of the motor trade. :eek:

Share this post


Link to post
Share on other sites

I think you could bring this case to the court.

Find a lawyer or law firm that could help.

I have also read about this problem at another website.

This has became a worldwide problem.

Share this post


Link to post
Share on other sites

we don't have lawyers in the uk.

 

please don't use a no win no fee fleecer

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Spoke to customer services who haven't changed their position. I need to write to them again asking for a written response and then their reply will detail how I can escalate from there.

Share this post


Link to post
Share on other sites

It does look like a situation where it would need someone to take up the legal case and then get others affected behind it which is what happened in the US and Australia with class action lawsuits against Ford - hence the longer extended warranty and greater level of support that ford offer in those countries However, I'm going to continue going through the Cust Services route until the case has been suitably escalated.

Share this post


Link to post
Share on other sites
Got an insulting email today,they have NO KNOWLEDGE of any problems with the automatic gearbox on my vehicle if there was then a recall would be in place, further anything I have read on the internet,they cannot comment on.

My reply as you can imagine was just short of Furious

 

fs

 

This model Fiesta has what I would call a traditional, hydraulic, automatic gearbox. It is the models after which have powershift. The clutch is automatic, powered and dual, the gearbox is traditional (more or less).

 

The gearbox is a traditional synchromesh gearbox with 'powershift' dual clutch. It is the dual clutch in the powershift which can cause issues. This Fiesta does not have this.

 

It might be juddering, it might be the gearbox, but based on the information I have it is not the dual clutch problem, it is something unconnected.

 

Which is why Ford Customer Services have come back to you and said there are no recalls or issues relating to your vehicle because the issues affecting your vehicle are not as a result of the dual clutch issue. There is never any intention to insult.

 

I would suggest getting a diagnosis at a local automatic transmission specialist. Unfortunately this will be chargeable as the recall etc. relates to a different type of gearbox.

 

H


40 years at the pointy end of the motor trade. :eek:

Share this post


Link to post
Share on other sites

You happy with that explanation Scaniaman?

 

H


40 years at the pointy end of the motor trade. :eek:

Share this post


Link to post
Share on other sites

This thread now seems to have two OP's (Oximoron I know) The original, Robmiller667 has a 2012 FOCUS. THe second, firstship, is the one with the 2012 FIESTA. This is very confusing for anyone viewing. For clarity could site team split and create new thread with relevant posts attached?


My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

Share this post


Link to post
Share on other sites

I agree Gick - although hopefully hammy has helped the fiesta owner. It appears Ford do not like making it easy for people to raise a complaint, and the escalation process is similarly not easy.

Share this post


Link to post
Share on other sites

ROB and GICK.I have received the answers regarding my Fiesta from Hammy,THUS I WILL DROP OF THE RADAR

 

thanks FS

Share this post


Link to post
Share on other sites

It can't be that difficult if i understand it!

 

H


40 years at the pointy end of the motor trade. :eek:

Share this post


Link to post
Share on other sites

Standard auto generated email response from CS in response to my request for a written reply to my original email to customer services. So far only had the verbal comment as mentioned in the post above that it was outside of the warranty. Apparently in their email response there will be details of how I can escalate further as they refused to do that on the phone.

Share this post


Link to post
Share on other sites

Now had a letter confirming no goodwill on basis it is significantly outside the warranty. No mention of being a few days outside the extended warranty which was my main point all along. Will email the customer centre back and ask for confirmation of the escalation path.

Share this post


Link to post
Share on other sites

I have a 2012 Ford Focus with the dual clutch transmission , had the clutch pack replaced June 2017 as was still within warranty , done considerable less miles in the past just under 2 years and yet again the clutch has gone but apparently the part they used to fix only comes with a years warranty so basically they are saying here is a fix for the clutch problem but oh wait it’s not actually fixed but sorry your out of warranty now !! Just waiting to get my car back today to confirm it is clutch judder (which it so definitely is) and then I’m going to crest hell with Ford CS and if I get no luck small claims court and further actions until my car is properly fixed !! Any update from any of you on what CS has said ?? 

Share this post


Link to post
Share on other sites

I have experienced the same as everyone else..couldn't we try to get a Class Action.?

Surely there would be a solicitor who would take it on ...when there are so many other action in other countries

Please respond 

 

 

 

 

 

 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...