You ask for 2 refunds.
The first for the first ticket as it was unable to be used (there may be an admin charge applied by them). This puts you back in the position of purchasing one ticket for one journey.
The second for the “delay repay”.
This likely will need 2 separate refund applications [& unless they can process them as one I’d enquire as to the best way forward, as both are likely to ask for the 2nd ticket(s)]
OK I got through to Gladstones and I have a direct email to one of the call ladies who confirmed a section 21 notice would be sufficient to prove I was unable to know of correspondence. If I forward a copy of that to them, they will ask the CPM Management for them to agree to a set aside. ( she asked for a bank statement from 19th July 2019 when the court papers were filed but I am unwilling to give them anything that has my bank number on it so we agreed to that.) Her voice sounded a bit shaken after she spoke to the manager (?) for 3 minutes.
I'm going to send the below confirmation letter to them.
Ref no. XXXX
As discussed over the phone earlier today, please find attached Section 21 notice which indicates I did not reside in the address ADDRESS NO.2 from 01 March 2019 and therefore it is clear I had no knowledge of the proceedings related to the Default Judgment case no. XXXXXX of 14t August 2019.
I am writing to you in good faith as the Claim Particulars upon which the above Default Judgment Order was made are incorrect. One of the errors relates to the location of the alleged contravention. The photographic evidence in the letter of 23rd August 2018 issued by your client do not relate to Merlin Road in Farnborough stated in the Claim Particulars.
In the interests of justice and fairness I believe it is reasonable to agree to a set-aside in order to save trouble and inconvenience to everyone including the court.
If your client agrees, please confirm immediately by return, within no longer than 7 calendar days, as well as in writing on the address above.
If you have any comments or if you would like to discuss this further, please do not hesitate to respond to this email by return, to request a call back.
Miss D XXX
I’m so sorry that this has happened to all of us. It shouldn’t be such a difficult process to get justice. Can you tell me what CAB stands for?
I hope you get it all sorted on your side. I can imagine you are majorly out of pocket because of the travel you have had to do aswell.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!