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Xercise4Less cancellation problems


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Hi all.

I had a 12mth contract with x4less.

 

After the 12mths was up i cancelled.

All was fine,

 

then started getting txts saying i owed £10?

apparently my DD was cancelled,

 

they gave me a number to ring and pay.

 

for weeks i tried to ring and pay this £10 to no avail,

kept ringing and ringing untill i got a message saying 'all our representatives are busy, please leave a message'

 

I left multible messages with my details saying i wanted to pay.

for weeks i tried and got more texts.

 

Rang the gym, harlands, emailed gym,

the manager never did i once get a reply!

 

Now im getting letters saying i owe over £100??

What can i do?

Thanks all.

Steven

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Hi SF and welcome to CAG

 

Please reply to the PM I've sent you.

 

You now have your own thread to use from now on. Read other threads here - your issue is no different to hundreds of others.

 

You say you cancelled but by what method. Eg, in writing by letter or email; verbally in person or by phone; and who did you contact to cancel - the gym or Harlands.

 

See the guide here about what you should have done to avoid cancellation problems - https://www.consumeractiongroup.co.uk/forum/showthread.php?452671-Cancelling-your-Gym-Agreement-Get-it-right-!(2-Viewing)-nbsp

 

:-)

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Hi all.

 

I recently cancelled my X4Less membership after 12mths of not realy using it due to bad health.

All was fine, untill my mother who does my finances cancelled my DD before the 30 cancellation period.

It was a mix up in communications.

 

i started getting texts saying i owed £10.

It threw me as i didn't know why?

 

After repeated phone calls to the gym and harlands, we got to the mistake.

My cancellation had all gone through but my mother had accidentally cancelled the DD after a week or so as i told her i had cancelled.

 

So, the txts gave me a number to pay the £10 so i rang to pay.

 

for day after day, i rang and not once did i get an answer!

i must of rang 10 times over the next few days to no avail.

At the end of the last phone call i left a message giving my details and asked to them to contact me as the woman on the answerphone said.

 

For a week nothing!

Then another txt, same message same number! I did the same, phoned left message, no reply.

 

I started to ring the gym and Harlands again telling them my predicament.

The gym said i needed to phone the same number to pay i had in txt, i said i did multiple times!

I emailed the manager 2ce and he didn't reply.

 

Then the letters started.

The £10 tuned into £25, then £45 then £88, the over £100.

 

I wrote to them explaining everything, the offered as "a good will gesture" to charge me just 2 mths plus admin fees!! 2 months? I never owed 2 months in the first place!

 

Then i used a template of this site saying i will offer to pay the 1 month i owed and the rest its no enforceable and i just got a letter back saying the same.

they will except 2 months + admin. £48?

 

Any advice, i refuse to be bullied by these people!

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yes ignore them totally.

nothing they can do now.

 

and stop using the phone!!

never ever speak to them!

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Hi Fishkie,

 

I made a new thread for you after you posted on 29th October. Please use this from now on. The post you made earlier today and DX's reply have been merged here.

 

Please answer my Q's in para 3 of post #3 above, so we can offer more focused advice.

 

Defo stay OFF the phone from now on.

 

:-)

 

:-)

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Hi all.

First off thanks Slick and for all the responses.

 

I cancelled online via the cancellation page.

When I spoke to the gym (one of the many calls) the lady at the gym looked at my account and confirmed my cancellation,

and this was before I started getting the letters but after the the firsts text.

 

I wish I had found you before all this happened but the cancellation page was there on the members area and seemed the right way to go?

 

I also want to mention when I rang Harlands the guy I spoke to was very short/aggressive with me.

I wont be speaking to any of them on the phone any more and Im fed up of writing letters back and forth.

 

Ill wait for my day in court if it comes to that.

Thanks all Fishkie.

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Stay OFF the phone, the gym and the clowns at Harands are a useful as indicators on a submarine.

 

Ignore them all for now, and get onto the gyms social media sites and embarrass them on their, let everyone know just how they treat their customers, and to avoid them at all costs.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi Fishkie,

 

Thanks for the further info, from which it's clear that you should have paid one further month's fee before cancelling the DD mandate.

 

However, as you offered Harlands the final month's fee and they turned this down, you need do nothing more.

 

Stay OFF the phone and don't speak to Harlands/CRS, The Zinc Group or the gym.

 

Keep a log of all forms of contact from Harlands/CRS in case you need to make a formal complaint about harassment.

 

And keep us posted. :-)

We could do with some help from you

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Thanks !:-)

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  • 3 weeks later...

post 8

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Hi Fishkie,

 

Unfortunately lodging complaints to The CMA and to Trading Standards has so far drawn blanks from what we've seen here.

 

However, there may be a point beyond which one or both of them will take notice of all the complaints about Harlands tactics, and actually DO something.

 

Only time will tell so, in the meantime, complain to both The CMA and TS about Harlands harassment.

 

The other option which HAS produced results is to make a formal complaint to X4Less Leeds Head Office. You could write saying :-

 

Dear Xercise4Less,

 

I signed up for 12 months but cancelled my DD without giving a month's notice. When I realised I should have given notice, I offered Harlands the extra month's fee.

 

However, they've declined my offer and continue to demand ever-increasing amounts from me. Why do you let Harlands harass your customers like this ?

 

Please tell them to stop all demands immediately or any formal complaints and/or court action will name Xercise4Less as co-defendants in the matter.

 

Yours faithfully,

 

Get a free Certificate of Posting from the PO when you send this letter and let us know what reply you get.

 

:-)

We could do with some help from you

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EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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