We put in a claim for ppi with Nationwide (after going through the SAR process and many, many letters).
They acknowledged the claim ages ago, but demanded we update the address and ID as we moved since the account was closed. We went into the bank and filled in the change of address forms.
They told us the claim would be processed as soon as the change of address was done.
Since then, we've heard nothing at all. No letters, no calls, nothing.
Is there a "reminder" letter template to give them a kick up the rear?
Yes it’s on Thursday. I will contact you on here tomorrow if that’s ok, I’m a bit tired now, some more points I need you to look at on witness statement theirs,
They have not included any evidence of windscreen ticket in their witness bundle just mentioned a card informing the driver that a a breach of the terms and conditions MAY have occurred, 61 in their witness statements. Where in POFA does it say they can do that to comply? Rhetorical 🙂
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!