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Senorita79

Travel insurance - Gadget Cover

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Hi

 

If you took a travel policy out with Debenhams and the gadget element is underwritten via Trent services and you have a complaint with how a gadget claim was dealt with - do you take it up with debenhams or with Trent services ?

 

Thanks

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With Insurance offered by retail stores, the company handling the Insurance will be responsible for administration of the Insurance and the claims process.

 

It won't be Debenhams that you deal with, but the Insurance company or their claims handler that you make the complaint to. The complaints process will be clearly detailed in the policy wording that was provided to you.

 

Insurance is different to consumer goods in the way complaints are handled. If you bought Shoes from Debenhams they would be responsible. If you buy Insurance because it regulated by the FCA and there is a legal framework, you have to complain to the Insurance company or their agent who is properly authorised.


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