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    • Hi,   Is anyone able to help with a refund for Pitman courses?   In 2017 I signed up for the Executive PA Diploma and completed a total of 3 modules, due to center opening times and closing at short notice which even saw me turning up at the center when it was closed, due to not being notified it would be shut.   I spent alot of money on this course and have to stress that it has left me in financial difficulty since, I did not complete the course also due to personal circumstances being a carer and having mental health issues. However on some given days I would be notified that the center was shut due to external exams.   Does anyone know about proceeding for a refund, I willing to take it down a legal route.    Please note I have contacted the franchise center and been told I will not be issued a refund by them, however I am due one.   Thanks  
    • Okay I have just started to write a draft to put together as defence:   In The County Court   Claim No: XXXXXXX Between XXXXXXXXXXX (Claimant) -and- XXXXXXXX (Defendant) ____________ DEFENCE ____________ 1. The Defendant denies that the Claimant is entitled to relief in the sum claimed, or at all. 2. Based on the deficient Particulars of Claim, it is believed that the claim relates to a purported debt as the result of the issue of a Parking Charge Notice (PCN) to the driver of the vehicle XXXX XXX, parked at XXX. 3. It is admitted that the Defendant was the registered keeper of the vehicle in question, at the time of the alleged issuing of the Parking Charge Notice (PCN). 4. The Particulars of Claim does not state whether they believe the Defendant was the registered keeper and/or the driver of the vehicle. These assertions indicate that the Claimant has failed to identify a Cause of Action, and is simply offering a menu of choices. As such, the Claim fails to comply with Civil Procedure Rule 16.4, or with Civil Practice Direction 16, paras. 7.3 to 7.5. Further, the Particulars of Claim do not meet the requirements of Practice Direction 16 7.5 as there is no mention of anything which specifies how the terms were breached. 5. It is denied that: a) A contract was formed b) There was an agreement to pay a parking charge. c) That there were Terms and Conditions prominently displayed around the site. d) That in addition to the parking charge there was an agreement to pay additional and unspecified additional sums. e)The claimant company fully complied with their obligations within the British Parking Association Code of Practice of which they were member at the time. 6. The Defendant did not enter into any ‘agreement on the charge’, no consideration or communication took place between the parties and therefore no contract was established. 7. The Defendant denies that they would have agreed to pay the original demand of £100 to agree to the alleged contract had the terms and conditions of the contract been properly displayed and accessible. 8. Due to the sparseness of the Particulars of Claim, it is unclear as to what legal basis the claim is brought, whether for breach of contract, contractual liability, or trespass. However, it is denied that the Defendant, or any driver of the vehicle, entered into any contractual agreement with the Claimant, whether express, implied, or by conduct. 9. Further and in the alternative, it is denied that the claimant’s signage set out the terms in a sufficiently clear manner which would be capable of binding any reasonable person reading them.       Statement of Truth: I believe that the facts stated in this Defence are true. Name Signature Date     I need to add that there is no contract with the company, I am unable to confirm terms and conditions as you need to display the permit whilst using facilities on site, the car park in question is free,  the £60 fine was unlawful, the parking company have no proof of loss, they are abuse of process, I wasn't named as being the driver, I have no PCN or any of their solicitor until the claim form came through the post. 
    • scroll up to  ericsbrother post of February 10    a good start.   dx      
    • you have now said twice in posts you have been fined. that shows you haven't been reading up here on private parking claimform threads at all.   use our custom google search box that comes up after you hit our top squares logo.   type in   PCM Claimform.   theN READ as many threads as you can.   you should spot that when people file a defence  its one that has about 3 - 5 simple very basic short lines. and that is one that is applicable to the claimant and the type of parking claim in their poc they are making    you don't file early!!   you have 2 weeks to work this out   post it up here 1st please    
    • pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked  you DO NOT file a defence at this time  click thru to the end  confirm and exit MCOL. . .  get a CCA Request running to the claimant https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/  leave the £1PO blank and uncrossed . .  get a CPR 31:14 request running to the solicitors [if one is not listed send to the claimant] . . https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . . type your name ONLY no need to sign anything . you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count]
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Greentea

Ferry left without passengers

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An elderly relative of mine book train and ferry to Ireland via Hollyhead.

She got all relative train connections as quoted on tickets

 

when she got to Holyhead the ferry had left without her.

The customer service at ferry port said it was train fault.

She been in contact with customers services at Irish Ferry port

and they also said it not their fault

and she is responsible for making it on time to get ferry out

she and other passagers had got off train and went to ferry port to find check in had closed. :mad2:

 

Surely the ferry should not have left without all passengers and train should have infromed them there were passengers on train for ferry.

 

Irish ferries were not concern and said it was her fault for not making it on time.

They seem not to want to take any responsibility for passagers once fare been paid. :-(

 

This meant waiting at ferry port for hours and longer on ferry time on ferry 2 hrs extra.

 

Any suggestion go forward with compaint would be appreciated. :!:

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What time was the scheduled crossing departure? What time did check-in close? What time was the ticketed arrival time of the train? What time did the train actually arrive?

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As soon as she got off the her schedule train at ferry port she went to check in but it was closed.

The ticket was combind one with schedule with 2 changes which she got well within time.

 

The ferry company are they are only responsibe for sailing not for trains getting in on time.

Not sure if train was late or ferry left early.

 

If train was late it would have been no more than minutes.

She was left waiting at ferry port for hrs until next sailing

which took hours longer than the Swiff she was booked on

therefore had extra expense at other end ie taxi fares.

 

She sent all relevant info to complaints office in Diblin but it seems they do not want to know :!:

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Sorry it been a long day and I am in middle of ascertain full details will post tomorrow. T:oops:

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Thread moved to the main holidays forum.

 

HB


Illegitimi non carborundum

 

 

 

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You didn’t actually answer a single question.

 

First part of train journey was with Virgin to Crew & from there on it was with West Cost trains that is the company fare was paid to on card statement

 

she is going to contact them to get exact time it arrived at Holyhead on 12th Oct.

 

According to Irish Ferries Customer services at Dublin saling was took off at 11.50.

 

Irish Ferries says not responsible and it up to customers to make it on time for sailing.

 

I feel whole thing was misleading

 

no one wants to take responsible for not been given incorrect information at Euston Station for combine tickets to Dublin Ferry port.

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DG2007 noted the lack of information on which to base a reliable response:

 

You didn’t actually answer a single question.

 

So, in reply we get:

First part of train journey was with Virgin to Crew & from there on it was with West Cost trains that is the company fare was paid to on card statement she is going to contact them to get exact time it arrived at Holyhead on 12th Oct. According to Irish Ferries Customer services at Dublin saling was took off at 11.50. Irish Ferries says not responsible and it up to customers to make it on time for sailing. I feel whole thing was misleading no one wants to take responsible for not been given incorrect information at Euston Station for combine tickets to Dublin Ferry port.

 

Yet, the questions previously asked were:

What time was the scheduled crossing departure? What time did check-in close? What time was the ticketed arrival time of the train? What time did the train actually arrive?

 

Still, being told the time it actually departed is a bit like “the scheduled departure time”.

I was going to say “one question out of four answered isn’t too bad!”, but let’s make that a half an answer out of four.

 

Carry on directing your ire at the ferry company, Virgin / West Coast and the staff at Euston.

Meanwhile, if you want useful advice on who to focus your complaint on, you’ll need to actually answer the (reasonable!) questions asked.

Otherwise: it’s guesswork.

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Found out today ticket should not have been sold and need go make complaint to Virgin. :shock:

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was it a guaranteed connection- very few are these days but worth trying to find out

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Found out virgin says it arriva fault as they did not updated their system and virgin past complaint on to them, but last part of train journey was with west coast train not arriva. Don't know how arriva comes into it now. Apparently train got into port same time as ferry gate closed. Not sure about guaranteed connection but feel it’s relevant tho..

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if it was a guaranteed connection then if the train doeant make it and the ferry has gone them the train co pay you. Simple as. The alternative is the ferry has to wait for the train and as they didnt theh they pay.

If not a guaranteed connection then the reimbursement rules for late trains apply, regardless of the consequences of the late train.

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Been sent all around the place, not sure what they are playing at,

 

they now they have inclusded some details to Transport Focus to help resolve issues.

 

Said reason their name was on bank statement Arriva use to sell ticket to public and they are company that is responsible for the matter.

 

Could not make it up!!

 

Does anyone know the name of CEO of virgin or should I sent to Richard Branson ?

 

Seems they want to wash their hands of it, but I will make sure thats not going to happen...

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Was the train late or did it arrive at the correct time? In this case you may not be able to blame the ferry company if they sailed on time as people on board may have to catch connections in Ireland. If you paid by CC, then maybe you cna claim back due to breach of contract?

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Presumably she got the 07:35 from Euston, with changes at Crewe and Chester, arriving Holyhead at 11:20.

 

The sailing was at 11:50, but the Irish Ferries website states that check-in closes 30 minutes before departure, which would therefore fit with what you have now been told i.e. "Apparently train got into port same time as ferry gate closed."

 

Sounds as though she was simply on the wrong train to catch that ferry, so unless she was advised to catch this particular train by Virgin or Irish ferries, I'm not you'll get very far with your complaint.

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