Jump to content

 

BankFodder BankFodder


style="text-align:center;"> Please note that this topic has not had any new posts for the last 943 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi there. I'm wondering if you could help.

I've got a bit of an usual BT billing issue and I'm looking for some advice.

 

I'm coming to the end of my minimum term with BT and I've placed in my cancellation. However, it turns out that due to some billing glitch, I haven't paid a single payment to BT for the whole year contract. I'm one of those who just let direct debits come out the bank without really paying close attention ( I really should.... I know!)

 

They are now requesting the full year payment upfront which I obviously cannot afford. I've logged into the BT website to check the bills incase there has been any late payment fees etc to find that absolutely every bill - clearly addressed with my details and the package that I subscribe to (phone and broadband) have all had a total balance due of £0.

 

Where do I stand with this?

Share this post


Link to post
Share on other sites

so could you not do a DD guarantee reclaim via your bank and get all the money back to pay them as ehere has it gone?

it must have gone off the bills surely?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

I've looked... the direct debits has been set up since day 1 - the actual bills themselves have all be £0 with no payments due hence no payment requests by Direct Debits have been made.

Share this post


Link to post
Share on other sites

they are not asking for the payment upfront, you ahve already had the service, they are asking for it as a lump sum in arrears. As it is their cock up they should give you time to settle the bill, payment over 4 months would be reasonable. Your real problem is getting through to someone who can sort this out for you.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...