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Harlands/Xercise 4 less/ cancellation fees

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Hello everyone,

 

I am new here. Sorry if this problem has already been discussed before, but would really want some advice on the matter.

 

I've joined exercise for less on the 18th of September 2017, and I wanted to join for a month to test out the gym, so the personal trainer there at the time said that I can join and cancel on the same day so that the charge would only be taken for September, they charged me 40 pounds, 20 for admin and 20 for the month.

 

The contract I am on is a rolling contract. although on the terms and condition states that I shouldn't cancel the DD, but I did it anyway because I don't want them to 'accidentally' take another month's cash from me.

 

Got an email from xercise for less (central support team) about arrears, called them and they told me I have to pay the October fee (20) and administrative fees( for cancelling) 25 ( 44.99 in total), Ive hanged up and complain to the gym front desk, they told me they will help contact harlands ( blah blah blah).

 

Nothing happens until the 19 of October which Harlands sent me an email, demanding payment of the 44.99 or they are going to up the charges. I have written the reply below ( not yet sent), and was wondering if there is anything I should add or avoid?

 

-------------

Dear Sir/Madam,

 

Please note that the date I have joined xercise4less on the 18 of September is also the date I have filled in the online cancellation form which would have given you 30 days of notice of cancellation, I had been adviced by member of staff from xercise4 less in the Newcastle-under-Lyme branch to fill in the online cancellation form on the first day due to the fact that I was only interested to join for one month.

No administrative fees will be given.

 

Yours Sincerely

----------

 

Thank you for taking your time to read this. hopefully hear from you soon.

Paarthurnax

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moved to the gym forum

100's of like threads here.

 

simply offer the £20 membership fee else ignore them.

theres nowt they nor any DCA can do


..

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Hi Paar and welcome to CAG

 

If this was a rolling monthly agreement, you would normally have to give a month's notice and then pay one further fee during the notice period.

 

However, you paid the gym's "Joining admin" fee on joining which is questionable, plus you simply followed the explicit advice from the gym's own staff.

 

I would not offer to pay them any more. I'd write to Harlands simply making the points in my para above.

 

Ignore any emails or calls from them in the meantime.

 

:-)


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Thanks Dx100uk and Slick132,

I was going to pop them an email to explain the situation,

 

just read from other members that they have been further harassed by them with email replies, I shall write to them.

 

they did tell me they are going to up the charge if I don't call them by certain dates.

 

actually is it worth contacting them at all?

 

given all these are scare tactics?

 

many thanks

Paar

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Hi Paar,

 

It may not change the outcome much but sending the letter offering to pay what you owe is the right thing to do.

 

Once you've done that, you can pretty much ignore further comms from Harlands/CRS.

 

Keep us posted.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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