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Sofology new sofa unfit after 4 days

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Took delivery of sofa 4 days ago, extreme sagging and excess leather in various places.

It's an absolute mess.

 

Phoned customer service who advised to wait 6-8 wks settlement period! Er no.......

 

Went in store and salesman has raised complaint so should hear in next 48 hrs.

 

My question is....

should I reject it and demand a replacement already?

Not prepared for a repair on a 4 day old sofa.

 

Have plenty photos to prove it's a genuine complaint.

 

Thanks in advance for any advice.

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AFAIK, you need to allow them time to rectify the problem, if that takes 6 - 8 weeks, then so be it, the fact is, you've already raised concerns, so after 8 weeks, when the item isn't as described, you can return it or get a full refund.

 

Keep documenting everything, photography, letters/emails etc.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Cra


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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You did well to get 4 days out of them. I had a sofa from them that was supposed to incorporate two recliners. It arrived without the motors. Some time later one motor arrived which the guy on the phone said would be enough. It wasn't -it needed two. two weeks later another motor arrived but the wrong size!!! They are a joke.

But they did agree to cancel and repay the money paid.

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Thanks for all replies, have downloaded the letter for rejection and will post it today. Along with a few photos!

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Update...

..After writing and emailing,

plus being on the phone every day and nobody calling me back,

a service call has been arranged for 2 wks time.

 

Now, they're still trying to say it's natural settlement when it's clearly not!

 

I'm assuming this service person will either agree it's faulty and offer either a repair or replacement?

Does anybody know?

 

I can upload pics, it's horrendous

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Hmm, you're giving them far too much leeway here, you DON'T want it inspected, you WANT it refunded or replaced don't you?


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hmm, you're giving them far too much leeway here, you DON'T want it inspected, you WANT it refunded or replaced don't you?

 

Yeah I want a replacement but nobody is taking my word for it so I'm thinking, let the service person see it and agree it's sub standard. I'll still be within my 30 days limits to demand a replacement and they've no room to argue.

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Yeah I want a replacement but nobody is taking my word for it so I'm thinking, let the service person see it and agree it's sub standard. I'll still be within my 30 days limits to demand a replacement and they've no room to argue.

 

 

Yep I see where your going, expect the inspection to say it is near perfect!!


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Yep I see where your going, expect the inspection to say it is near perfect!!

 

Thanks for the warning Bazooka. Regardless of what he says, I'll be reenforcing my demand for a replacement.

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Any update on this please?


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