Jump to content


  • Tweets

  • Posts

    • Really sorry to meet another victim. Where did you see the car advertised?
    • Update: I sent my Letter of Claim two weeks ago.  It was as follows: Letter of Claim Order number: #xxxxx     On 27th January 2021 I contacted you to return a faulty Mavic Drone (order number #xxxx). You supplied me with a returns label and offered me the choice to send it back via Hermes, which I chose.   On 28th January 2021, Hermes picked the drone up and left a receipt with the barcode of 09675810   On 21st February 2021, I contacted your representative at Amazon with the following query: ‘I recently returned a faulty Drone to Amazon, via Hermes and I have the receipt, a few days before they terminated my account. The refund still does not show. Please can you look in to this for me?’   On 24th February 2021, I received the following reply: We have received your return package, however the drone was not included in your return - we have only received the controller and charger.  As such, no refund has been issued. We will be happy to issue a full refund upon receipt of the drone.   On 24th February 2021, I replied with: Once again, I have used Amazon’s preferred choice of return and the item/s are missing. This is not my fault and the error is with you and Hermes.     On 25th February 2021, I received the following reply: If you believe there has been an issue within the carrier network then as the sender of the package we would advise you to contact them to raise a claim. If you believe your return package may have been tampered with, you may wish to report this incident to the Police. We will assist with police investigations in any way that we can if requested.     On 3rd March 2021, I received the following reply: I wanted to let you know that I have received a response from Hermes regarding the return of your order #xxxxx Hermes have advised that there is no evidence that the parcel was damaged or repackaged whilst within their network. As such, we are unable to provide any further insight into this matter. If you believe your return has been tampered with, you may wish to report this matter to the Police. We will assist with Police investigations in any way that we can.   I followed your instructions and decided to use your own preferred courier service – Hermes. Despite following your own instructions for the return of the faulty drone, you have now declined to accept any responsibility and refused to reimburse me. I'm writing to inform you that if I do not receive full reimbursement of £369 by cheque within 14 days of 9th April 2021, that I will sue you in the County Court and without any further notice Yours faithfully,   xxx   Last week I received this email:     My name is Olivia, and I’m a member of the Amazon Account Services Team. I understand you're concerned about order #xxxx   Your return for xxxxxx contained an incorrect item  instead of the original  DJI Mavic Mini - Ultralight and Portable Drone, Battery Life 30 Minutes, Transmission Distance 2 KM, 3-Axis Gimbal, 12 MP, HD Video 2.7K, Lightweight,.   We cannot issue a refund for this order until we receive the correct item. Please return it to us if you want to receive the refund.   You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below: www.amazon.co.uk/help/conditionsofuse   We appreciate your understanding.   Sincerely,   Escalation Specialist   I guess it's off to MCOL I go then......any tips would be helpful...it's been a long time since I did this....
    • It may be a long shot, but contact your bank, it’s possible that you could get a charge back.
    • Get all the info from Aviva. DSAR them, get the details of the 2017 claim and where / how the claim was settled.   Then go down the “unlawful use of personal data” route. If you highlight the use of your personal data was unauthorised and unlawful, before you get a copy of what data they are holding on you, they might then use that as a reason not to supply it.   What has your brother said about the issue?
  • Recommended Topics

  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
  • Recommended Topics

  • Recommended Topics

Argos item not as described


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1276 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello,

I purchased an electric shower from Argos,

the description stated 'suitable for all water systems'.

I employed a trades person on a fit only basis,

 

when the shower was fitted it did not function,

on investigation the shower was suitable for cold water mains supply only which I do not have.

 

This has resulted in me paying the trades person twice,

the second time to fit a suitable shower and left a fixing hole in my wall the new shower doesn't cover.

 

I have written to Argos and they state

1. It is the fitters responsibility to read the manufacturers instructions even though the fitting was carried out correctly

 

2. The duty of care rests with the trades person even though I instructed them to fit the shower confident it was the right one as advertised.

 

I have asked for compensation for the plumbing costs and a goodwill gesture for the damaged wall which they are refusing.

 

 

Can anyone help.

 

Thanks

Link to post
Share on other sites

Why did the trades man connect it then if you have no cold water feed...did he connect it to the hot water feed ?

 

This wont have enough pressure which the tradesman would have known ?

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

I employed a trades person at short notice as I only have a shower (no bath) and my shower had ceased to work.

 

The agreement was I would supply the shower and that they would fit the shower to the wall, plumb the water connection and wire the electrics.

I'm not sure how a trades person who does not specialise in showers (nor do they need to for a shower swap) would know what was suitable and what was not and why they would disbelieve me when I said 'fit this please', there was nothing to gain for them.

 

I have since learnt there are at least 4 types of shower water supply, mains, combi, vented and tank gravity fed,

that's an aside the shower I bought clearly stated suitable for all water systems,

my trades person was a general builder and carried out the job as instructed.

Edited by Hoganj719
Link to post
Share on other sites

show us the item on the argos site.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

http://www.argos.co.uk/product/8331977

 

Argos have changed the item description to read

- Compatible with all water systems

- install as per manufacturers guidelines.

 

Which is still incorrect

the shower is not compatible with all water systems

and the installation in my case was correct,

the installation is not the issue.

 

Why do you ask as this isn't relevant or helpful,

but as you asked I have cold water mains to the sink,

I assume as the pressure is low in my area when the bathroom was fitted, before my time,

 

a gravity fed system from the loft was installed so I have a cold water supply but at low pressure which electric showers aren't suitable for,

 

I need either an external pump fitted for about £440.00 or an electric shower with an integrated pump,

 

hope this helps you, can you help me?

Link to post
Share on other sites

" a gravity fed system from the loft was installed "

 

Beginning to make sense now....if only you had posted that in your initial post

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Well I've just read the instructions on installation and it says cold water mains pressure.

So you may have a case.

But they also say read before installing.

 

There is also mention in the fault finding section at back of booklet about gravity fed systems and you can use this shower with an average gravity system.

What is the height of the tank to the shower unit?

 

Ps my triton electric shower works fine from my cold water tank system and there is only 5 foot height difference.

 

After re-reading your responses in starting to think your general builder is seeing you as a bit of a cash cow.

 

The pressure from a gravity fed system as long as you have at least a head of at least 5 feet will give you mains pressure anyway- your shower should function.

 

A trades person should of read the specifics of installing the shower.

Is he qualified to do the electrics?

 

You can buy a water pump from around £60 trade (around 100 quid to fit)

Or even if you went to screwdix you can get one for around £100

 

https://www.screwfix.com/c/bathrooms-kitchens/shower-pumps/cat820270?cm_mmc=Google-_-Bathrooms%20%7c%20Showers%20and%20Enclosures%20%7c%20Generic%20-%20Non-RLSAs-_-Parts%20-%20Pumps%20-%20Exact-_-water%20shower%20pump__kenshoo_clickid_&ds_rl=1245250&gclid=EAIaIQobChMImfWs9eOB1wIVCI0bCh02Sge4EAAYASAAEgJ6UPD_BwE&gclsrc=aw.ds&dclid=CK7erPrjgdcCFfcT0wodmZgPRg

 

I'm thinking you are being seen as a free ATM machine by the general builder.

 

One other small point, why didn't you get a plumber to do the shower rather than a general builder?

Link to post
Share on other sites

Thanks for the response,

assuming the fitter arrived and read the instructions

he would not have fitted the shower

I would have been liable for a call out charge which to me would be Argos' fault.

 

Sorry I have read the booklet and in no way does it say gravity fed will work, can you please quote.

 

I have consulted Which and you dont need any qualifications to swap out a shower only install from new.

 

The builder has not taken any advantage

they fitted the shower as requested,

it wasnt fit for purpose,

 

I bought another shower they fitted that and charged accordingly,

I used a general trades person as this happened on a Sunday evening,

we dont have a bath and in a busy house hold

 

I needed the situation rectifying quickly before work, Uni etc

and they were the only ones available at short notice

 

he was more than capable of connecting one pipe, drilling four holes in the wall and connecting three wires.

Link to post
Share on other sites

The stuff on gravity fed systems is in the faq or troubleshooting pages.

 

General builder would need to be qualified in electrics.

What if he had fitted it and you turn it on and got electrocuted? Its not swapping out, and a reputable and qualified person would of read the specifics before installing.

 

It matters not that the builder was the only one available at short notice. In fact it should of been the 1st red flag.

 

I can see Argos point in their reply to you.

Not fitted in accordance to manufactures guidelines.

If they were read before fitting the product could of been returned.

Maybe someone with a law degree can pick thru the small print to the nth degree for you and find a small loophole but I don't think you have a strong case but still try.

Link to post
Share on other sites

Ok,

I have read the manufacturers guidance and there is nothing suggesting gravity fed is suitable, please quote.

 

No the builder would not need to be electrics qualified, please look at the advice from Which, I cant post the link as the forum wont let me.

 

The person did not need to read the instructions as it is very basic, drill four holes, secure shower, connect pipe, wire the same as a standard plug.

 

No red flags, job done at a reasonable price, the shower failed as it was not sold as described, the fitting was not the issue.

 

The shower was fitted in accordance with the manufactures guidelines even though they weren't consulted, even if they had been referred to that part of the booklet is past the compatibility piece which is the real issue, the shower failed to work as the water pressure was not sufficient.

I did return the product and was refunded as the item was not fit for purpose/sold as described my issue now is consequential loss.

 

In summation:

1. Was the shower advertised as suitable for ALL water systems, Yes,

 

2. Was the shower fitted correctly, Yes,

 

3. Did it work, No,

 

4. Was this due to the item being installed incorrectly, No,

 

5 Was the shower sold as advertised, No,

 

6 Had the instructions been read from cover to cover in spite of the advertised suitability would the shower have been fitted, No,

 

7 Would I have still been charged by the trades person for a call out, Yes,

 

8 Are Argos at fault, please comment......

Edited by Hoganj719
Link to post
Share on other sites

1 yes

2 no ( shouldn't of been fitted if competent person reading instructions)

3 no

4 yes. Not fitted to manufactures guidelines. Would of been avoided by answer in post 2

5 no

6 no. And there lies your problem

7 no. Shower could of been returned and a suitable one purchased to be fitted.

 

8... Partly. But not to the level of compensation your requesting.

 

 

Ps you still have not said how much of a head of water you have above the shower.

My trinton shower works perfectly well inspire it saying its for cold mains only.

You haven't also answered y your builder wants to charge you £440 for a pump you can get for £60.

Link to post
Share on other sites

Hi

 

1. On the Argos link you provided it states "Compatible with all water systems - install as per manufacturers guidelines."

Did it state this at the time of purchase?

 

2. On the same Argos link were all 4 of the "view document PDF" displayed at time of purchase?

 

3. On the same Argos link if you download the very first "view document PDF" and go to Page 2 of PDF -Section 1 Checklist - Specification - Pumbling - Supply Source it states clearly "Mains pressure cold water".

 

4. In your above post its a bit confusing as you seem to imply the person you employed did not read the manufacturers and just installed the shower but then imply it was installed as per the manufactures instructions. (Did the person you employed fit the shower as per the install instructions from the manufacturer?)

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

I think the confusion comes from compatible with all water systems.

The shower does as long as your system gives mains pressue.

Mains water pressure is the ability to fill a 1 gallon container in 30 seconds or less.

 

If you have to modify your system then that's an addition and out of manufactures hands.

Link to post
Share on other sites

Hi the wording and PDF documents have since been added. On point 4 the shower was fitted correctly, the documents were not read but nothing in the installation impaired the performance of the shower. Hope that makes sense.

Link to post
Share on other sites
1 yes

2 no ( shouldn't of been fitted if competent person reading instructions). The installation was performed correctly.

3 no

4 yes. Not fitted to manufactures guidelines. Would of been avoided by answer in post 2. Disagree fitted correctly, water supply wrong

5 no

6 no. And there lies your problem

7 no. Shower could of been returned and a suitable one purchased to be fitted. The shower was returned, the fee to the fitter would be a call out charge.

 

8... Partly. But not to the level of compensation your requesting. What level do you suggest?

 

 

Ps you still have not said how much of a head of water you have above the shower. Sorry not had time to measure it.

My trinton shower works perfectly well inspire it saying its for cold mains only.

You haven't also answered y your builder wants to charge you £440 for a pump you can get for £60.

My builder didn't, this was a separate quote which I dismissed, I then sourced a shower with a built in pump designed for tank fed systems and had that fitted.
Link to post
Share on other sites

ah you've finally understood...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...