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    • Really sorry this is a long story. I Ordered and paid for bathroom furniture on the 8th of December 2020. was told it would take a month which was why i needed to. Pay in full understandable. Month later come no bathroom stuff and no contact what so ever. Phoned them chased my order up myself. The sales manager said it would be here a week later but sink and vanity unit would be another month. February come no contact off them and no goods or delivery. Tried to phone them for yet another month with no luck what so ever. Finally got in contact with them after a number of emails. told me order was here and will be delivered next week. Delivery come on the 23rd of march with radiator and valves missing. Phoned up the manager again he said it should be there if not the driver must of not put it on the van so will get it delivered soon as. Yet again no contact until i went in the shop when it opened due to covid asking for it. When the manager had a look in the stock room he said that he can not find it so must not be here but then showed me another one that he said was bigger and more expensive but same colour obviously off someone else's order told me i could just take that. I replied that i just wanted the one that i ordered really. Went back in the showroom and checked the order on the system and said it should be here. I reminded him about a conversation where he said on the phone that it was here but the driver must not of put it on the van which he replied with that he couldnt remember that conversation or saying that then turned around to me and said that they have been issues with his boss or the owner who keeps buying property to do up and takes stock out of the warehouse for the property which at that stage i was very shocked. The manager then said he will order me a new one that would be delivered tomorrow and will phone me to let me know. Tomorrow come no phone call and no product. I was sent the wrong vanity unit that i ordered yet again manager made up a bull story that he told me when i ordered it that the supplier didnt have it in so ordered a 1 draw and not 2 draw even though the 2 draw one was on my receipt 🤔. I put a review on Facebook about the company They are blaming covid for the rubbish customer service and offered £50 and free toilet holder on the ground i take the review off the director phoned and saiid the review was unfair and and shocking then said that stock is stock its the companies until it gets delivered but yet i had paid in full for my order. What am i entitled to do here.
    • so all speculative invoices since that date should be refunded....ruddy fleecers!   dx  
    • Well if you have got crime reference number that's a good start. You should be recording your calls and you should not rely on calls which are apparently recorded by others – especially not the police who will always be very reluctant to disclose any information even under a statutory request. When you are on the phone to anybody you should make sure that if there is something you are not clear about you should ask them to repeat it so that you can make notes. Read our customer services guide. The police are correct – as I have already pointed out – the car belongs to you and so if it is sold to somebody else then it is stolen. If it is not given to you then it is stolen. You should always in all your dealings with anybody refer to the fact that your car has been stolen.
    • Incidentally, a brief word – for you, but also for anyone else who visits this thread. It's a word about insurance. By requiring you to take out insurance, they are effectively asking you to protect yourself against their own negligence, their own breach of contract or the criminality of their own employees if stuff get stolen. This is extraordinary and it is part of the culture of the removal business and I have no idea how this culture came about and it is now accepted so meekly as the natural way of things by people who use removal services. There is exactly the same culture in courier services so that companies such as DPD, DHL, UPS – and particularly Hermes require their customers to pay for additional protection in case the service that they have already contracted for and paid for is not carried out. Amazing! It doesn't stop there. Extended warranties. If you go into any Currys PC World, if you buy any computer or washing machine or fridge from them or anywhere else, some salesman will chase after you and ask you if you want to buy an extended warranty. So for extra money you can buy an insurance which will apparently cover you in case the item you have bought breaks down within a certain amount of time – normally three years or five years. Incredible! You already have perfectly good statutory rights which will cover you for most of those situations over the foreseeable reasonably expected life of the item you buy. What they are all doing – whether they are removals, couriers, sellers of white goods and electronic goods, is effectively getting you to pay for rights which you already have under statute or under ordinary contract law.  
    • Thanks. How much did you pay for the insurance? AnyVan is declining responsibility because they say that the items did not go missing "in transit". They are wrong. Clearly the removal company took charge of the items and disassembled them. This must be the case because you have received part of the item and it is only part of the item which is missing and that means that they were already under the control of the removal company. In my view that puts the items squarely "in transit". I am quite certain that no judge would simply say that "in transit" refers only to the time that your items are in a removal van. This is far too limited. And in fact I notice that in the summary of terms which you have linked us to:     Clearly insurance cover applies from the moment that the collection begins right until the delivery is finished. However, even if they accepted this point, there are still other ways that they can say that the insurance does not apply to you Looking at the policy which you have linked us to, I see that first of all there is in excess of £50 and that means you have to pay the first £50 of any claim. According to you, you have only lost about £35. Are you saying that the entire book case is worth £20? It seems very little to me. The second thing is that they say that lost items are not insured unless they are listed with their value. Presumably that hasn't happened in your case. On that basis, it seems to me that the insurance doesn't cover you anyway. I do agree that I think you've been treated disgracefully and I don't think that the lack of insurance is any bar to making a claim. If you would like a bit of fun, then we can help you make a small claim in the County Court to recover all of your losses directly from them for their breach of contract/negligence. Of course they won't be used to that kind of treatment – but do you really care? The chances of succeeding if you are prepared to go to the Small Claims Court are better than 90%, in my view. You would have to play a claim fee that you would recover that when you won your case. Of course in the event that you lost, then you would lose that claim fee and also a hearing fee if it got that far. Frankly, for this kind of money I would imagine that they would put their hands up once you issue the papers and they realise that you are serious and it was going to cost them much more money to defend it then simply to pay you out. In addition to getting your money back and delivering a slap, you would acquire transferable skills so that you could confidently in the future sue anyone who got in your way. What's not to like?
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Argos item not as described


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Hello,

I purchased an electric shower from Argos,

the description stated 'suitable for all water systems'.

I employed a trades person on a fit only basis,

 

when the shower was fitted it did not function,

on investigation the shower was suitable for cold water mains supply only which I do not have.

 

This has resulted in me paying the trades person twice,

the second time to fit a suitable shower and left a fixing hole in my wall the new shower doesn't cover.

 

I have written to Argos and they state

1. It is the fitters responsibility to read the manufacturers instructions even though the fitting was carried out correctly

 

2. The duty of care rests with the trades person even though I instructed them to fit the shower confident it was the right one as advertised.

 

I have asked for compensation for the plumbing costs and a goodwill gesture for the damaged wall which they are refusing.

 

 

Can anyone help.

 

Thanks

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Why did the trades man connect it then if you have no cold water feed...did he connect it to the hot water feed ?

 

This wont have enough pressure which the tradesman would have known ?

 

Andy

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I employed a trades person at short notice as I only have a shower (no bath) and my shower had ceased to work.

 

The agreement was I would supply the shower and that they would fit the shower to the wall, plumb the water connection and wire the electrics.

I'm not sure how a trades person who does not specialise in showers (nor do they need to for a shower swap) would know what was suitable and what was not and why they would disbelieve me when I said 'fit this please', there was nothing to gain for them.

 

I have since learnt there are at least 4 types of shower water supply, mains, combi, vented and tank gravity fed,

that's an aside the shower I bought clearly stated suitable for all water systems,

my trades person was a general builder and carried out the job as instructed.

Edited by Hoganj719
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show us the item on the argos site.

please don't hit Quote...just type we know what we said earlier..

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http://www.argos.co.uk/product/8331977

 

Argos have changed the item description to read

- Compatible with all water systems

- install as per manufacturers guidelines.

 

Which is still incorrect

the shower is not compatible with all water systems

and the installation in my case was correct,

the installation is not the issue.

 

Why do you ask as this isn't relevant or helpful,

but as you asked I have cold water mains to the sink,

I assume as the pressure is low in my area when the bathroom was fitted, before my time,

 

a gravity fed system from the loft was installed so I have a cold water supply but at low pressure which electric showers aren't suitable for,

 

I need either an external pump fitted for about £440.00 or an electric shower with an integrated pump,

 

hope this helps you, can you help me?

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" a gravity fed system from the loft was installed "

 

Beginning to make sense now....if only you had posted that in your initial post

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Well I've just read the instructions on installation and it says cold water mains pressure.

So you may have a case.

But they also say read before installing.

 

There is also mention in the fault finding section at back of booklet about gravity fed systems and you can use this shower with an average gravity system.

What is the height of the tank to the shower unit?

 

Ps my triton electric shower works fine from my cold water tank system and there is only 5 foot height difference.

 

After re-reading your responses in starting to think your general builder is seeing you as a bit of a cash cow.

 

The pressure from a gravity fed system as long as you have at least a head of at least 5 feet will give you mains pressure anyway- your shower should function.

 

A trades person should of read the specifics of installing the shower.

Is he qualified to do the electrics?

 

You can buy a water pump from around £60 trade (around 100 quid to fit)

Or even if you went to screwdix you can get one for around £100

 

https://www.screwfix.com/c/bathrooms-kitchens/shower-pumps/cat820270?cm_mmc=Google-_-Bathrooms%20%7c%20Showers%20and%20Enclosures%20%7c%20Generic%20-%20Non-RLSAs-_-Parts%20-%20Pumps%20-%20Exact-_-water%20shower%20pump__kenshoo_clickid_&ds_rl=1245250&gclid=EAIaIQobChMImfWs9eOB1wIVCI0bCh02Sge4EAAYASAAEgJ6UPD_BwE&gclsrc=aw.ds&dclid=CK7erPrjgdcCFfcT0wodmZgPRg

 

I'm thinking you are being seen as a free ATM machine by the general builder.

 

One other small point, why didn't you get a plumber to do the shower rather than a general builder?

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Thanks for the response,

assuming the fitter arrived and read the instructions

he would not have fitted the shower

I would have been liable for a call out charge which to me would be Argos' fault.

 

Sorry I have read the booklet and in no way does it say gravity fed will work, can you please quote.

 

I have consulted Which and you dont need any qualifications to swap out a shower only install from new.

 

The builder has not taken any advantage

they fitted the shower as requested,

it wasnt fit for purpose,

 

I bought another shower they fitted that and charged accordingly,

I used a general trades person as this happened on a Sunday evening,

we dont have a bath and in a busy house hold

 

I needed the situation rectifying quickly before work, Uni etc

and they were the only ones available at short notice

 

he was more than capable of connecting one pipe, drilling four holes in the wall and connecting three wires.

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The stuff on gravity fed systems is in the faq or troubleshooting pages.

 

General builder would need to be qualified in electrics.

What if he had fitted it and you turn it on and got electrocuted? Its not swapping out, and a reputable and qualified person would of read the specifics before installing.

 

It matters not that the builder was the only one available at short notice. In fact it should of been the 1st red flag.

 

I can see Argos point in their reply to you.

Not fitted in accordance to manufactures guidelines.

If they were read before fitting the product could of been returned.

Maybe someone with a law degree can pick thru the small print to the nth degree for you and find a small loophole but I don't think you have a strong case but still try.

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Ok,

I have read the manufacturers guidance and there is nothing suggesting gravity fed is suitable, please quote.

 

No the builder would not need to be electrics qualified, please look at the advice from Which, I cant post the link as the forum wont let me.

 

The person did not need to read the instructions as it is very basic, drill four holes, secure shower, connect pipe, wire the same as a standard plug.

 

No red flags, job done at a reasonable price, the shower failed as it was not sold as described, the fitting was not the issue.

 

The shower was fitted in accordance with the manufactures guidelines even though they weren't consulted, even if they had been referred to that part of the booklet is past the compatibility piece which is the real issue, the shower failed to work as the water pressure was not sufficient.

I did return the product and was refunded as the item was not fit for purpose/sold as described my issue now is consequential loss.

 

In summation:

1. Was the shower advertised as suitable for ALL water systems, Yes,

 

2. Was the shower fitted correctly, Yes,

 

3. Did it work, No,

 

4. Was this due to the item being installed incorrectly, No,

 

5 Was the shower sold as advertised, No,

 

6 Had the instructions been read from cover to cover in spite of the advertised suitability would the shower have been fitted, No,

 

7 Would I have still been charged by the trades person for a call out, Yes,

 

8 Are Argos at fault, please comment......

Edited by Hoganj719
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1 yes

2 no ( shouldn't of been fitted if competent person reading instructions)

3 no

4 yes. Not fitted to manufactures guidelines. Would of been avoided by answer in post 2

5 no

6 no. And there lies your problem

7 no. Shower could of been returned and a suitable one purchased to be fitted.

 

8... Partly. But not to the level of compensation your requesting.

 

 

Ps you still have not said how much of a head of water you have above the shower.

My trinton shower works perfectly well inspire it saying its for cold mains only.

You haven't also answered y your builder wants to charge you £440 for a pump you can get for £60.

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Hi

 

1. On the Argos link you provided it states "Compatible with all water systems - install as per manufacturers guidelines."

Did it state this at the time of purchase?

 

2. On the same Argos link were all 4 of the "view document PDF" displayed at time of purchase?

 

3. On the same Argos link if you download the very first "view document PDF" and go to Page 2 of PDF -Section 1 Checklist - Specification - Pumbling - Supply Source it states clearly "Mains pressure cold water".

 

4. In your above post its a bit confusing as you seem to imply the person you employed did not read the manufacturers and just installed the shower but then imply it was installed as per the manufactures instructions. (Did the person you employed fit the shower as per the install instructions from the manufacturer?)

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I think the confusion comes from compatible with all water systems.

The shower does as long as your system gives mains pressue.

Mains water pressure is the ability to fill a 1 gallon container in 30 seconds or less.

 

If you have to modify your system then that's an addition and out of manufactures hands.

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Hi the wording and PDF documents have since been added. On point 4 the shower was fitted correctly, the documents were not read but nothing in the installation impaired the performance of the shower. Hope that makes sense.

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1 yes

2 no ( shouldn't of been fitted if competent person reading instructions). The installation was performed correctly.

3 no

4 yes. Not fitted to manufactures guidelines. Would of been avoided by answer in post 2. Disagree fitted correctly, water supply wrong

5 no

6 no. And there lies your problem

7 no. Shower could of been returned and a suitable one purchased to be fitted. The shower was returned, the fee to the fitter would be a call out charge.

 

8... Partly. But not to the level of compensation your requesting. What level do you suggest?

 

 

Ps you still have not said how much of a head of water you have above the shower. Sorry not had time to measure it.

My trinton shower works perfectly well inspire it saying its for cold mains only.

You haven't also answered y your builder wants to charge you £440 for a pump you can get for £60.

My builder didn't, this was a separate quote which I dismissed, I then sourced a shower with a built in pump designed for tank fed systems and had that fitted.
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ah you've finally understood...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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