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My Currys refund has not been processed

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Any advice would be greatly appreciated please. I have listed the main details below:


Purchased a DJI Osmo camera in March 2017

Camera cost £519

Paid using Currys YourPlan buy now pay later credit agreement

Paid off the credit agreement in August


Sent camera in for warranty repair on 28th August

Waited three weeks and heard nothing


Called Currys.

Unable to advise at to the whereabouts of the camera.

Called again. No information.


Received a call on 27th September informing me the camera was lost.


Went into store on the 28th September.

Was issued a refund for £519.

Refund was issued back to my YourPlan account.

Was advised refund would show up immediately.

Refund did not show on my YourPlan account.


Called numerous times between 28th August and 18th October.

Have been given contradictory information.


Currys have confirmed that there is some sort of error.

The refund is showing as having left their system, but has not reached my YourPlan account.


I have sent emails. The emails have not been replied to.

I have been promised call backs. No one calls back.


I have launched a complaint, but have had no updates.

I have been without my refund for nearly four weeks now.

What do I do now?


Do I initiate a claim in the small claims court?

This will cost me £60 and if they now refund, I will lose the money.


Any help gretly appreciated.

Thank you in advance.

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write to the CEO

please don't hit Quote...just type we know what we said earlier..


if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.



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ask creation why they havent processed it correctly.

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