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    • Even if you pay by BACS the bank can sometimes do a chargeback. It’s worth talking to their fraud department.
    • Really sorry to meet another victim. Where did you see the car advertised?
    • Update: I sent my Letter of Claim two weeks ago.  It was as follows: Letter of Claim Order number: #xxxxx     On 27th January 2021 I contacted you to return a faulty Mavic Drone (order number #xxxx). You supplied me with a returns label and offered me the choice to send it back via Hermes, which I chose.   On 28th January 2021, Hermes picked the drone up and left a receipt with the barcode of 09675810   On 21st February 2021, I contacted your representative at Amazon with the following query: ‘I recently returned a faulty Drone to Amazon, via Hermes and I have the receipt, a few days before they terminated my account. The refund still does not show. Please can you look in to this for me?’   On 24th February 2021, I received the following reply: We have received your return package, however the drone was not included in your return - we have only received the controller and charger.  As such, no refund has been issued. We will be happy to issue a full refund upon receipt of the drone.   On 24th February 2021, I replied with: Once again, I have used Amazon’s preferred choice of return and the item/s are missing. This is not my fault and the error is with you and Hermes.     On 25th February 2021, I received the following reply: If you believe there has been an issue within the carrier network then as the sender of the package we would advise you to contact them to raise a claim. If you believe your return package may have been tampered with, you may wish to report this incident to the Police. We will assist with police investigations in any way that we can if requested.     On 3rd March 2021, I received the following reply: I wanted to let you know that I have received a response from Hermes regarding the return of your order #xxxxx Hermes have advised that there is no evidence that the parcel was damaged or repackaged whilst within their network. As such, we are unable to provide any further insight into this matter. If you believe your return has been tampered with, you may wish to report this matter to the Police. We will assist with Police investigations in any way that we can.   I followed your instructions and decided to use your own preferred courier service – Hermes. Despite following your own instructions for the return of the faulty drone, you have now declined to accept any responsibility and refused to reimburse me. I'm writing to inform you that if I do not receive full reimbursement of £369 by cheque within 14 days of 9th April 2021, that I will sue you in the County Court and without any further notice Yours faithfully,   xxx   Last week I received this email:     My name is Olivia, and I’m a member of the Amazon Account Services Team. I understand you're concerned about order #xxxx   Your return for xxxxxx contained an incorrect item  instead of the original  DJI Mavic Mini - Ultralight and Portable Drone, Battery Life 30 Minutes, Transmission Distance 2 KM, 3-Axis Gimbal, 12 MP, HD Video 2.7K, Lightweight,.   We cannot issue a refund for this order until we receive the correct item. Please return it to us if you want to receive the refund.   You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below: www.amazon.co.uk/help/conditionsofuse   We appreciate your understanding.   Sincerely,   Escalation Specialist   I guess it's off to MCOL I go then......any tips would be helpful...it's been a long time since I did this....
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Two World War 1 soldiers have finally been identified a century later

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Two World War 1 soldiers have finally been identified a century later


Two fallen World War 1 soldiers have finally had a rededication service a century after their loss of life.


Rededication services for 2 fallen World War 1 soldiers have been held today (Tuesday 17 October 2017) in Ypres, Belgium. The first for Rifleman William Dickson Evans of The King’s (Liverpool Regiment) at Blauwepoort Farm Commonwealth War Graves Commission Cemetery. The second for Private John Anderson of the 4th Battalion Gordon Highlanders at Birr Cross Roads Commonwealth War Graves Commission Cemetery.


Both services, organised by the MOD’s Joint Casualty and Compassionate Centre (JCCC), part of Defence Business Services, was conducted by The Reverend Paul van Sittert CF, Chaplain to the Highlanders (4 Scots).


READ MORE HERE: https://www.gov.uk/government/news/two-world-war-1-soldiers-have-finally-been-identified-a-century-later

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