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Garage have had my car repairing since April 2016

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I wonder if someone can help me.

 

My car has been in the garage since April 2016.

I have been given all different dates when it will be ready.

I have whatsapp messages to say it would be ready in February this year.

 

Let me explain because I really need to understand what my legal right is as I though garages had to carry out repair within a reasonable period of time.

 

 

In April last year my BMW 325i broke down.

I was told it was the head block.

 

At first I tried with no success to find a head block and then decided to opt for a part worn engine.

I ordered the engine but unfortunately they sent the wrong one which caused delays.

However a head block became available in August 2017.

 

Since this time I was told that they had to await pistons.

I threatened to take the car back in February but was told that I would need to pay for the work that had already been carried out and they have ridiculous excuses.

 

I have left my car with them but up to today my car is still not ready,

they have caused extensive dents in the car which they said they would repair.

However it has been well over a year and I am still without my car.

 

Can anyone tell me what my legal position is.

 

I have already paid them £500 up front.

 

Mark

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consumer rights act CRA?


please don't hit Quote...just type we know what we said earlier..

 

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Can you confirm which garage is involved ? I have a horrible feeling it is a garage known for this type of behaviour going back years. They take cars in for engine repairs and keep them for ages after taking money. When anyone turns up without notice to look at their car, it is in a complete mess. They are even known to totally botch any work they manage to get around to doing.


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god I hope its not who we think it is being involved................


please don't hit Quote...just type we know what we said earlier..

 

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god I hope its not who we think it is being involved................

 

They are up and running again, as there was another thread with a similar problem. From memory, two of the people involved at a previous premises went to Prison. Customers had to go with Police to get their cars back, as before they were threatened with violence unless they paid more money, for work they had not even done.


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Its Aldermere Garage in Stourbridge.

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Its Aldermere Garage in Stourbridge.

 

Phew ! Not the company we thought it might be.

 

Think you need to look at what you asked them to do and what they have done. Unless you have messed around trying to find cheaper parts to provide to the garage, i can't see why there should be such a delay.

 

Suggest you have a discussion with them about the way forward. Make sure any agreed actions are confirmed in writing.


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