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    • Pandemic will just accelerate the change that was already happening.   High Street Retailers will go bust, as they cannot compete with online warehouse operators. Government will have to reduce the business rates significantly and landlords who own the shop buildings will need to reduce the rents they charge.   Retailers will need to make changes to the layout of their shops to make them more attractive, as a leisure experience. If they are offering just racks or shelfs of goods, consumers may think they are not getting anything extra than if they bought online.   As more people work from home, they will be available for home deliveries, so online retailers will gain the sales. The high streets where these homeworkers  use to work close to will lose sales.   Travel sector including airlines will see many go bust, more so, if there is a second wave of the virus.  Holidays based in peoples home countries or in neighbouring countries will be more popular. Caravans, motorhome sales are going to see massive increases, as people want their own clean spaces. And caravan parks will see more demand as a consequence, but will have to update facilities.   Pretty much every sector of the economy is going to see the biggest changes they have ever gone through and in a very short space of time.
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    • Small attachment to an iPhone that cost £288.00.   I know anything that relates to Apple can be very expensive, but what was the attachment ?   Did you return the attachment product in its original packaging ?   How often do you buy products from Amazon ?   How often do you return products to Amazon ?   Could Amazon believe you are buying products to simply try out for a period, with no intention of keeping the products ?
    • So I make a post and ask you some questions and you then go in and make a response which deals with something completely different and which ignores the questions which I have asked completely. I don't see how we can move forward on that basis
    • Thank you. First of all, this is not chronology so we don't have any sense of the timeline. It's still rather complicated – but maybe when you produce a chronology it will come more into focus. However, there are a few things that we can start to tease out. You say that you accepted £250 in an offer which was intended to reflect distress. Although you say that you accepted this offer mistakenly, it may well be that you have no further rights on this issue because of course it would have been up to you to understand the situation properly before accepting any kind of financial offer. However, it would be useful to understand the reach of this offer and so please could you post up the offer letter by uploading it in PDF format. You say that "high-volume messaging" is not explicitly covered in the terms and conditions – but there may be references to "fair use policy" and it may be an interpretive problem rather than looking for words which specifically match your situation. So it will be helpful to know what words Vodafone were relying upon and also what was the extent of your high-volume messaging. Did they give you any warnings. You say that they referred to terms and conditions which you did not sign. However, it isn't necessary to sign terms and conditions. We would have to understand more about the context – but generally speaking if there is an agreement which refers to terms and conditions from the outset and you then embark upon the agreement and use the services, then all the signs would be that you've accepted the conditions of use. Signed written terms and conditions are generally speaking only required in contracts for property or copyright or shares. You say that the contract was put in your sole name despite the fact that the company name was on the agreement. We don't have a chronology so we don't see how long this went on for and you don't explain why you didn't raise any objections to this – or maybe you did? You say that you have sent Vodafone and Lowell an SAR but "so far" you are waiting for a response. This suggests that you sent the SAR some time ago – but you haven't told us anything about when this might have happened. You are referring to obligations under the Consumer Rights Act but I'm afraid that these obligations refer to contracts between a trader and a consumer – and you are not trading as a consumer so these probably wouldn't apply to you. Finally, you are worried about expressing a claim in legal language. If you begin a small claim then you certainly don't need any legal language – and in fact that kind of approach simply gets in the way. Also, it seems to me that you are gearing up to bring a court claim – which is fine, in my book – but you haven't identified your cause or causes of action and you don't have a plan. I think we need to slow down and have a more careful and methodical look at the situation. Otherwise you're simply going to find yourself in trouble
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Phaeton

Npower Bill 2 years later

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My son moved into a rented property with his girlfriend in April 2014,

she moved out in August 2014 & he moved out in April 2015

 

the house stood empty for May 2015 although he was still the tenant.

At the time he was in full time employment with one company during the week & worked every other weekend for another company.

 

In February 2017 they sent him a letter saying that in 20th January 2017 the meter had been examined & it had been bypassed prior to my sons occupation & included was a bill for a further £546 which they estimate is the electricity he used in that period on top of the £450 he'd already put on the prepayment card, they had in May 2014 refused to change the meter to a post payment one.

 

We have reached deadlock with them, it has gone to the Ombudsman who are siding with Npower in that they can claim 10 units a day usage as that is the national average.

 

Our argument is that they have not provided any proof that the meter was tampered with prior to my son & his girlfriend moving into the property, that there is no evidence to say it was not done after he left,

no account of his single full time working status has been taken into account.

Are there grounds to fight this or do we just have to roll over & take it no matter how unfair it is.

 

I do not object to paying an amount to make this go away, it has been very stressful 9 months dealing with them, but the amount they are claiming is greater than my own bill in a house which is 50% bigger, with my wife at home all day.

 

Not sure it makes any difference but my son now currently lives in New Zealand but will probably be returning next year.

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how do they know it was tampered with prior to his tenancy?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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how do they know it was tampered with prior to his tenancy?

 

I don't know they won't tell me, my suspicion & it is totally supposition is that the meter has been examined for some reason, the 'bypass' as they are calling it has been exposed, they have then gone back through the years to see what they usage has been, they have found my son's 13 months usage to be very low, put 2 & 2 together & believe he benefitted from the bypass

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well it must have been done before

as afterwards whats the point no-one was living there I suppose...

so previous tenant did it and he benefitted from it?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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well it must have been done before

as afterwards whats the point no-one was living there I suppose...

so previous tenant did it and he benefitted from it?

 

Sorry why must it have been?

 

We presume that somebody moved in after he left but we have no idea, or maybe it was empty until January this year, but that seems a long time to have a rented house empty.

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sorry I was going by...

 

the house stood empty for May 2015 although he was still the tenant.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Sorry maybe my bad wording, it stood empty in May 2015 as he'd already moved back home in April but had not given the 1 months notice.

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ok so sounds about right

squatters or someone else moved in and did the dirty work.

 

what does the landlord say about all this

not really your sons problem if he were not the tenent


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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If your Son is now a resident of New Zealand, they can't issue a UK court claim in his absence, but he must tell them he is not in the UK.

 

Suggest he writes to them from New Zealand with a copy of anything official that confirms he is resident there. He tells them that he is now a resident of New Zealand with no current intention of returning to the UK. He disputes that there was any issue with the meter without an independent engineers report from someone not employed by NPower being provided and that there is no basis to any backdated bill. He advises them of the residency information when he was at the UK address and that even if there is a proven issue with the meter it is nothing to do with him. Any usage of energy through the meter was done in a knowledge of the cost being correct for the amount of usage.


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