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Consumer dude

Credit card payment issue.

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If credit card payment is made over the counter at a bank and the payment doesn't get to the card company then who do I complain to and can I claim compensation for having to sort it out ?.

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I need to wait until tomorrow before I attempt to follow the issue up.

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Cool - You can complain to both - Might be wroth it. Youll find out where the breakdown happened that way.

Did the payment not reach them at all or did it not reach in time for the minimum payment?

Also as well - Was it made by Giro Slip etc?


 

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Paid over the counter direct from current account, I have stamped receipt and it has left my account.

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Did you use a paying in slip with the account details pre-printed?

Or a “counter slip” with the details filled in by hand?

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No paying in slip, card in machine confirmed by pin. Money taken out of account instantly however has not reached credit card company.

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You did allow a few days grace...and not paid it on the due date ?


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