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    • Thanks very much BankFodder, your help is invaluable and I will read through it more carefully this evening.  At this time I am not aware of any information I have left out. And thanks to jk2054, I realised after sending it about the third party rights, you are absolutely correct and I will proceed as standard BOC claim. I'll come back with any questions once I've had a thorough re-read and so I hope to get the letter emailed and posted early this week so I can start the 14 day clock. Thanks again, M
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    • @BankFodder have you seen the first paragraph of this defence on the name. Am I missing something?
    • TBH: it does matter whats asked of you. you goal here is not one of denial nor say incorrect/missing paperwork, which is the usual reason to refuse mediation when they ring 9/10. you goal here is to achieve a consent order. i would pers outline this ASAP to the mediator so you dont waste eveyones time. have a figure in your head £PCM that you are agreeable too, halve it, then offer that, but be prepare to jink upwards slightly toward you org £PCM figure. do nOT be bullied stick to your guns. if it doesnt look like your £PCM is going to be accepted, then close mediation and await it to be allocated to a judge, as he wont be too please lowell refused the consent order over £5/10PCM more. have you done a budget sheet? dx   dx  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Halfords Mis-sold Service Plan?


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I’m looking for some advice on a recent issue I have had with Halfords with regards to a road bike.

 

This had started with a dispute over the quality of work done as part of a service plan,

eventually resolved by taking to an independent bike repair shop.

 

Ultimately, I accepted a refund of the cost of the additional work required,

but informed them that I was still unhappy with various other issues they were unwilling to resolve.

 

I was informed that a manager would call 4 times,

which never transpired,

though I believe the whole issue would have been resolved if they had taken the time to talk.

 

The advice I’m now after is with regards to the service plan as some of the documented responses from Halfords have quoted that certain work is not covered by the Service Plan

– none of the exclusions were ever outlined to me as the plan was provided as an apology for the pedal falling off when first purchased in 2014 and was renewed as a “3 year service plan” in 2015.

Checking in-store, there is no clear advertising of inclusions by means of leaflets or boards.

 

my first query is

was the plan I was given ever fit for purpose for my bike and as such has it been mis-sold?

 

Secondly, as part of the independent service I required the headset to be replaced.

Checking the service document for my 2016 check, the headset was included.

 

On the latest 2017 outline (eventually located online) the headset is only covered on a Gold Service.

 

the second query is should I have been informed by Halfords of what seems like a change in terms and conditions of what is covered under the service plan?

 

All advice greatly appreciated

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this is an insurance policy unless you get to take the bike in for a service at set intervals and they then do whatever is in their list and advise about anything else.

 

Your contract is the one you accepted unless they notified you INDIVIDUALLY about any changes and offered you the opportunity to then end the contract.

 

 

Having new terms on a website doesnt fulfil that requirement

the new terms are not valid and you have the right to terminate and get a consideration for the unexpired term left refunded.

 

 

So, pay say £90 for 3 years then you get a change of terms atfer 2 years you are entitled to £30 back.

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