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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi,

 

I don't know if I'm posting this in the right place but I need help.

 

My daughters boyfriend has just received an eviction notice, stating the eviction will take pkace a week on Thursday. I'm currently sketchy on the details but it's all due to problems with housing benefits etc.

 

Hes had a nightmare of a couple f years, he was persuaded to take a 16 hour a week job because he was on DLA and could claim working tax credits, he also kept his housing benefit. He then lost his claim to DLA when he had to change to pip and so lost his working tax credits. He also lost his housing benefit but that was reinstated.

 

Currently he has a total income of £120 per week and is supposed to be paying towards his rent as his housing benefit doesn't cover it all.

 

Now he's buried his head in the sand, my daughter had just phoned me to say that he's being evicted and the eviction notice was delivered on Saturday morning.

 

He has tried to contact the council today to see if there is any way he can stop the eviction and they have said no not unless he pays all of the arrears.

I don't know if the amount they are wanting includes all of the costs that will have been added to the debt outstanding.

 

Is there anything at all that can be done to help him keep his home or are we looking at a lost cause?

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Ok more information.

 

My daughters boyfriend didn't receive any court order, they didn't lodge a defence or attend the court because there was no knowledge of it, would it be possible to apply to the court to get another hearing?

 

I will post further information as I get it

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Hi

 

I posted a similar thread in homelessness as I didn't know where to post.

 

I need help if at all possible.

 

My daughters boyfriend rents a flat from the local council. With problems with benefits being stopped and other problems he has run up rent arrears. He does now get housing benefit and pays towards the rent. He works 16 hours a week and has a weekly income of £120. This is the only money he gets per week.

 

On Saturday morning he received an eviction notice for a week on Thursday. He hasn't received anything else. I've asked him about court hearing documents and filing a defence but he's said he didn't receive anything else just the eviction Notice.

 

I haven't the figure of the arrears, but he's been in a mess since his DLA was stopped as he was supposed to transfer to pip and that claim was not allowed and he lost his working tax credits because he no longer got either DLA or pip.

 

I need to know if there is anything at all we can do? Can we try to go back to court to get some kind f arrangement or s it all too late, the problem is is that he will loose his job if he looses his flat and it becomes a nightmare of a situation. I wouldn't see him homeless, but I live 45 miles away from where he works and there is no way for him to get to work for 4 hrs a day if he has to move in with me.

 

Any help or advice would be greatly appreciated,

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Hi

 

We would really need to know what was written in the eviction notice letter the council sent. (Check this link: https://www.gov.uk/council-housing-association-evictions)

 

Have they had any other previous letter from council about rent arrears?

 

Due to the issues you mention did they let they council housing know of these issues and was a Payment Plan set up to pay arrears? (if a payment plan was set up did they miss any payments?)

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Hi thanks for your reply

 

I'm working semi blind n this matter at the moment, from what I've been told the eviction will take place a week on Thursday, it's all ready been to court although, there were no court papers sent to my daughters boyfriend.

 

I honestly don't know if there was a payment plan set up, from what I've been told he's been paying the part of the rent that he owes weekly

 

I've read the information on the link you sent, I'm going to have to talk to them in the morning, you might be able to tell I can't sleep I'm that worried.

 

Today when they phoned they were told that there was no negotiation now either pay what's owed or they were out.

 

I know the details are sketchy, but it's all I have to work on at the moment until I'm told more.

 

Is there anyway we can get it back to court to see if a repayment plan can be set up? Or is it now too late to do anything

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Hi

 

I've talked to shelter this morning, and we are going to have to move fast. They said to contact civil legal advice as should be entitled to legal aid and they might be able to help.

 

I still need advice if anyone has any and the civil advice team can't help

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Hello there. I've flagged your thread for the team to see if anyone can help.

 

I've also merged both your threads into a single one in the repos forum, it's best to keep to one thread per problem.

 

HB

Illegitimi non carborundum

 

 

 

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Hello there. I've flagged your thread for the team to see if anyone can help.

 

I've also merged both your threads into a single one in the repos forum, it's best to keep to one thread per problem.

 

HB

Thanks honeybee

 

I posted again because the first thread wasn't getting any replies.

 

Got a bit of an update

 

I finally managed to get through to my daughters boyfriend that there was a slight chance he might keep his home if he acted fast. He was about to go to work but managed to call the civil legal advice line.

 

The good news is that it looks like he's entitled to legal aid and was passed over to their legal team. They have given him a list of things that they need him to do, they also said because of his low income he should have applied for a disgressionary payment to help with his rent from the council and told him to apply for that now, also he should be able to get help in the form of tax credits and have given him a number to ring yo get help with that.

 

They also said that it was extremely likely that he would be seen by another judge and once he had the information from him they would submit the relevant documents into the court.

 

I' still need help to know what's going to happen, because if I have some idea then I can explain it to him and hopefully get him to actually get what needs to be done done

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Hi, if the legal representative makes an application to court to have the eviction stopped - it is more than likely they will get it stopped due to the circumstances around his benefits claims/payments. He will have to make an offer to catch up with the arrears payments, but I'm pretty sure he'll be OK.

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Hi honeybee.

 

The letter was a warrant of eviction, to take place next Thursday

 

I asked if he had the judgement letter from the court or any other documentation and all he's had is the warrant. I haven't seen it yet, but I assume that they are mostly all the same.

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Hi Ell-enn

 

I'm just worrying that they won't be able to get it stopped, I went through similar 4 years ago and lost my house, but I tried to do it by myself and hopefully this time they might be able to stop it.

 

I'll keep everyone updated

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I thought I had posted again on here as I'm starting to panic again... I don't know where it's gone but can't see it.

 

Ok, daughters boyfriend contacted the civil legal people, he's done exactly what they have to,d him to do, he's been to see the housing benefit people and has been awarded the disgressionary payment to help with his rent, he's contacted his utility companies, he was and has been paying back a debt owed to them. One is finished in November and one still has at least six months to go. He's talked to his boss to see if there is any way they can increase his hours but was told not at the moment yo that question.

 

Now the reason for my panic, is the papers still haven't been filed with the court. I'm aware the clock is ticking and it's getting very close to deadline midnight. So is there still time to stop this? If it's not stopped will we be able to get back in to get his stuff out after Thursday, or is there any way we can try yo file the papers at court before Thursday and be seen?

 

I did hope I would have more information by now or at least he would have a court date.

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They have a court date... 10am tomorrow.

 

The civic legal people didn't get the forms to them in time so the cab helped fill in the forms and they have a time now.

 

Now I'm worried about somebody going in with him, he really doesn't do well in situations like this

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Is there someone available from CAB to go with him ?

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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He's waiting for cab to call him back, they said they would phone him back today.

 

The hearing time and date was quicker than we expected, they said that this was the only one available before the eviction will take place....

 

I don't know enough to be able to help him though that's the problem.

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Ok,

 

The cabs been on the phone, they don't send out people to represent them, they are only offering advice. They said that they will email a letter for him to take with him

 

This is bad isn't it

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Well today didn't go as planned and it's been a total wash out.

 

We couldn't get a suspended possession order and so he needs to be out by Thursday at 1pm

 

It's been a complete cock up from start to finish. He's been paying the difference between his housing benefit about £35 per week religiously, yes he had arrears but thought that he was ok once his housing benefit was restarted. What they failed to tell him was that it wasn't backdated so he had arrears. Also added onto the arrears were all the legal costs etc which made the figures look worse than they were. The judge ignored the fact that the charges pushed up the arrears.

 

She also said that he had no way of affording the rent and that she could see that he was struggling to pay each month and didn't know how he could afford to pay the £35 per week that he's paying now to pay off the arrears as he was awarded the discretionary award that would make up his housing benefit. So the benefits would pay all of his rent and he pay the £35 per week that he was all ready paying

 

She also said that keeping his job was not good enough a reason to let him continue living in a flat that it was blatant that he could not afford.

 

So he's just lost his home and his only form of income in one fair swoop,

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Hi honey bee

 

The judge didn't want to know, there was the evidence to prove that his total rent was covered until at least April and his payment record showed that he was paying £35 per week religiously. I can't help thinking just how unfair this has been

 

He was talked into taking a part time job, but lost his DLA when it became pip and because of it he lost his housing benefit because it also meant he lost his working tax credit because he was working to few hours to qualify. He was stuck in a part time job that he couldn't quit because he then would have had problems claiming jsa

 

It's been a vicious circle that ended today. What has me worried is that yes he can live here, he's not going to be homeless as such, but I live 45 miles away from where he works so it's going to be impossible for him to get to work, and the bus charges over £10 one way which means he's not going to be able to go to work.

 

Actually, would this be a good enough reason for him to claim jsa again? Or will they see it as intentionally quitting his job?

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