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    • Hi Rei and thanks for the update.   Your post confirms what we're telling folk all the time - Harlands/CRS, Zinc and their pet "solicitors" continue to make demands but they fail to do anything substantial to back up their threats.   Hence our continuing advice to NOT respond to demands by letter, email or phone, because they'll do nothing that will affect your credit rating, or that will force you to pay.  
    • Hi GHL and welcome to CAG   You now have your own thread to use from here on ( to avoid hijacking someone else's thread where you first posted).   I assume there were 2 separate m/ships and not a joint m/ship, but please confirm.   I hope you've read other threads here which should help you understand how Harlands/CRS operate. They use every opportunity to make far more money from missed payments and penalty fees, than what they make from taking a percentage fee from ongoing monthly gym fees.   Yours was a rolling monthly m/ship so you only needed to give them notice to quit but there was no minimum 12 month term. Hence all you owe them is £19.99 each.   Write a letter to Harlands, each of you :- 1. Offering to pay the £19.99 for the notice period you failed to give 2. Offer valid for 14 days only. 3. Offer withdrawn if they fail to accept, or if they demand any higher amount.   Post a draft of your letter here first so we can check it.    Letter(s) should be sent from the PO and get a free Certificate of Posting from the PO Counter.  
    • King I fully understand the mother was living there on her own and only one named on the tenancy agreement.   As for your comment that after informed of the passing in a few days they pack tenants belongings and store them and change the locks this I completely disagree with.   In my are the different HA (and there are many) in a scenario like this will:   Communicate with the executor/family member once informed of bereavement informing them of any succession rights, property to be handed back ( 28 days on being informed of above) if unable to must notify the HA to ask for an extension.   After the 28 days if no contact the HA will then follow its Abandonment Policy.   If contact made after 28 days and no extension has been granted HA will then go to court to claim property back.   Once this is done and no contact off to court to claim property back only then will the enter the property unless in an emergency or legally required i.e. gas safety inspection even then may need to go to court for that to get access.      
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Are Currys holding on to and delaying customer refunds.

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Are Currys holding on to and delaying customer refunds.

 

In my case they seam to me to be doing just this.

 

I bought an item online and Currys agreed to collect it as it wasnt as described and didnt fit my needs.

It to 8 days to get the collection and I was told that I would get a refund within 3-5 days.

Unfortunately that didnt happen

 

 

I tried to complain:

- I tried to raise a PayPal claim but the email supplied to contact Currys on the PayPal site doesnt exist so email returned.

- I phoned Currys to complain, as soon as the customer services person takes my order number she tells me I have an immediate email agreeing to make a refund, but this is over 20 days since I purchased, and 11 days after Currys picked up the item.

- dont delay in making that complaint because Currys may not do anything about your refund until you complain like me.

 

Personally I think this is

- at the least just bad customer service

- at worst maybe Currys are trying to increase their cash flow by holding on to customers money.

 

poor show Currys

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how did you pay paypal?

debt card?


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yes they do delay, they claim it is so they can investigate any attempted fraud or other suspicious activity. They often take a month and although this is really unacceptable in this age there is little you can do.

 

If after a month you could take the matter to court but what then, they just pay up and pretend that they haven't received the court summons and then magically later they refund and claim that they did this before the N1 arrived so they dont have to pay you your costs.

 

All because they are incompetent to begin with

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