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Are Currys holding on to and delaying customer refunds.

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Are Currys holding on to and delaying customer refunds.

 

In my case they seam to me to be doing just this.

 

I bought an item online and Currys agreed to collect it as it wasnt as described and didnt fit my needs.

It to 8 days to get the collection and I was told that I would get a refund within 3-5 days.

Unfortunately that didnt happen

 

 

I tried to complain:

- I tried to raise a PayPal claim but the email supplied to contact Currys on the PayPal site doesnt exist so email returned.

- I phoned Currys to complain, as soon as the customer services person takes my order number she tells me I have an immediate email agreeing to make a refund, but this is over 20 days since I purchased, and 11 days after Currys picked up the item.

- dont delay in making that complaint because Currys may not do anything about your refund until you complain like me.

 

Personally I think this is

- at the least just bad customer service

- at worst maybe Currys are trying to increase their cash flow by holding on to customers money.

 

poor show Currys

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yes they do delay, they claim it is so they can investigate any attempted fraud or other suspicious activity. They often take a month and although this is really unacceptable in this age there is little you can do.

 

If after a month you could take the matter to court but what then, they just pay up and pretend that they haven't received the court summons and then magically later they refund and claim that they did this before the N1 arrived so they dont have to pay you your costs.

 

All because they are incompetent to begin with

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