Jump to content

  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Parcel Hero smashed my cooker!

Tred McKnucles
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2440 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hi there CAG Community.


I recently bought a new (ex demo) cooker from a retailer in Birmingham at a fantastic price (£200 quid less than standard retail), the retailer does not deliver to Cardiff, so they said i would need to arrange my own collection & delivery.


I found Parcel Hero on the tinterweb & after inputting all the details (including a full product description) they came back with a price of £49 for a next day delivery. Unbeknownst to me at the time, cookers are on their prohibited list.


The following day they collected the shipment (via TNT) who then took it to their nearest hub (Llantrisant, nr Cardiff) to be readied for delivery to me.


I took a phone call the next morning from the retailer, who said that TNT had called them (why?) to say that the parcel had been damaged, I called TNT & they confirmed that they had smashed both the oven & top oven doors & the cooker would not be put out for delivery until they had been given instruction from Parcel Hero.


I called Parcel Hero to say that a broken cooker was no good to me so could I send it back to the retailer in Birmingham whilst they sorted the damage.


It was at this point that they said that cookers were on their prohibited list & as such they (nor TNT) were liable for any damage.....So as it stands, I have no cooker (its back with the retailer) & am £400 quid out of pocket. :violin:


I have photos of the cooker before shipping & after showing the damage along with copies of online chats & email correspondence I have had with Parcel Hero


I wanted to know,


1: Do I have a case for claiming a refund for the damage based on the fact that the item was clearly labelled as as a cooker, both with my initial on line enquiry & with stickers on the packaging


2: Should i just write off the £400 quid & put it down to my own stupidity (cheap is never good folks!)


3: What should i do with the remains of my cooker?


4: Anyone else had similar issues with Parcel Zero & what was the outcome?


Thank you in advance for taking a look at this.



Link to post
Share on other sites

Its called due diligence.

Buying anything including services require it. It stops problems later on.


Others will advise on a course of action, if their is one, but as I see it if its on there prohibited list or a list which states you take liability then you may be stuffed.

However others will advise on the fairness of such contracts.

Link to post
Share on other sites

Yeah, I get it, but their website is potentially misleading (to the uninitiated like me) & yes, I may have had my pants pulled down on this one, but if my story saves someone else from a similar fate then it hasn't been completely in vain...

Link to post
Share on other sites

Thread moved to the appropriate forum..please continue to post here to your thread.





We could do with some help from you.



Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Any contract can be varied so theoretically when you told them it was a cooker and they accepted the contract and your money they also accept the new conditions you have both agreed to ( they shift a cooker, you pay them to do so). For them now to point out that they dont accept such items is unfair UNLESS you used a form that has no input from their side before you paid so they couldn't reject this new revised contract.


The indication that there was offer and consideration is strengthened by the fact you input certain details and they had to come back to you with the price for you to then accept or decline make me think that a contract was formed.


As you paid them the retailer has nothing to do with this so not such a good move to have it returned to themas a prelude to getting them to pay up, how are you going to photograph the damage for example?

Link to post
Share on other sites

Hi ericsbrother:


Many thanks for your input.


After having another look on their parcel booking site, there is a 'I have read and agree to the Prohibited items and Compensation exclusions list' tick box, which must be ticked before continuing, but after the details of the shipment have been input....So I guess I am up that creek that i can't remember the name of, without a paddle.


Ref sending the item back to the retailer, they have been fantastic & I have nothing but good things to say about them, they even sent me pictures of the packaging before it was despatched & pictures showing the damage when it was returned.


I have also started a complaint thread with the OFT but not sure how far that will get me....





Link to post
Share on other sites

no, that is the point of an individually negotiated contract. If they delayed quoting you a price it is because they were considering your counteroffer to their offer and then accepted it. They then cannot rely on the wording of the tick box, they should have said NO rather than giving you a price.

Your call, play along and do yourself down by this or at least write a stiff letter pointing out all of the points made about individual contracts and they might just see that it is cheaper to pay for the doors rather then risk losing a claim that could have a serious impact on their business model in the future and even get them in bother with Trading standards for false advertising

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...