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Rebecca H

Cancelled flight with Flybe caused missed flight and had to buy another one.

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Hi

This is from earlier this year but after seeing a lot of press around refunds I thought it was worth pursuing.

 

My daughter had booked a flight with Flybe from our local airport Newquay to Gatwick to connect with a Malaysian airlines flight back to Australia.

I dropped her off and she checked in. Her connecting flight was 1.35pm, so plenty of time to connect with the flight.

The flight was meant to take off at 7.25am, but took off at 8.35am. It landed in Exeter as Gatwick airport was shut down due to fog. They sat around for 2 hours until they informed them that they had cancelled the flight and they would take them to Gatwick by coach. This journey took 5 hours.

I called Malaysian airlines but I had to buy another flight.

Flybe knew that Gatwick was closed and had they said that they couldn't get there we could have driven my daughter to Gatwick - it would have been a close call time wise but we could have made it.

 

Can we get any compensation for this, any help much appreciated

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gatwick airport was shut? did they let you know they were stuck at exeter airport>? travel insurance?? for a trip to australia?


:mad2::-x:jaw::sad:

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Hi

This is from earlier this year but after seeing a lot of press around refunds I thought it was worth pursuing.

 

My daughter had booked a flight with Flybe from our local airport Newquay to Gatwick to connect with a Malaysian airlines flight back to Australia.

I dropped her off and she checked in. Her connecting flight was 1.35pm, so plenty of time to connect with the flight.

The flight was meant to take off at 7.25am, but took off at 8.35am. It landed in Exeter as Gatwick airport was shut down due to fog. They sat around for 2 hours until they informed them that they had cancelled the flight and they would take them to Gatwick by coach. This journey took 5 hours.

I called Malaysian airlines but I had to buy another flight.

Flybe knew that Gatwick was closed and had they said that they couldn't get there we could have driven my daughter to Gatwick - it would have been a close call time wise but we could have made it.

 

Can we get any compensation for this, any help much appreciated

 

The airline was presumably hanging on in Exeter to see if the fog would lift.

 

If your daughter booked the two flights separately, rather than as a through ticket, then it's the passenger who bears the risk of a missed connection. Insurance policies often do have missed connections cover in them though, so hopefully she claimed from that?

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flybe not fly into gatwick? but malaysia airways can fly out?


:mad2::-x:jaw::sad:

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Thread moved to the appropriate forum..please continue to post here to your thread.

 

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Andy


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Five or six hours later, yes. Presumably the fog cleared.

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flybe not fly into gatwick? but malaysia airways can fly out?

 

Very common. In simple terms the visibility requirements for departure are less restrictive than arrival. There is also the equipment level of the differing aircraft to take into account, too. I’m simplifying enormously because there are many more variables involved....

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I seem to remember that the rules and distances in LVP ( low visibility procedures) are different for takeoff and landings.

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use to work @ Exeter airport, mostly Bristol flights diverted to exeter due to fog, so not unfamiler with landings/takeoff at airports proceedures.


:mad2::-x:jaw::sad:

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travel insurance?? for a trip to australia? did she try to claim?

 

Also as you state you could took her by car to gatwick if you had known - did she let you know once alerted to the situation on stop over at Exeter? dam shame when this type thing happens,


:mad2::-x:jaw::sad:

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Hi

This is from earlier this year but after seeing a lot of press around refunds I thought it was worth pursuing.

 

My daughter had booked a flight with Flybe from our local airport Newquay to Gatwick to connect with a Malaysian airlines flight back to Australia.

I dropped her off and she checked in. Her connecting flight was 1.35pm, so plenty of time to connect with the flight.

The flight was meant to take off at 7.25am, but took off at 8.35am. It landed in Exeter as Gatwick airport was shut down due to fog. They sat around for 2 hours until they informed them that they had cancelled the flight and they would take them to Gatwick by coach. This journey took 5 hours.

I called Malaysian airlines but I had to buy another flight.

Flybe knew that Gatwick was closed and had they said that they couldn't get there we could have driven my daughter to Gatwick - it would have been a close call time wise but we could have made it.

 

Can we get any compensation for this, any help much appreciated

 

Date and flight number of Flybe leg might help.

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did she approach flybe about a claim??? seems flybe have a duty of care here, they are in the best position at the time to correctly access any problems of landings etc


:mad2::-x:jaw::sad:

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Delays and cancellations | UK Civil Aviation Authority

 

 

 

 

might help google it and read relevant area for your case? tried to download on here and it will not


:mad2::-x:jaw::sad:

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There is no liability for the flybe for a delay caused by weather. And even if flybe were responsible for the delay, the liability would be capped at 250 euros - airlines are not responsible for consequential losses, including missed connections when booked on a separate ticket. Everything else is just a distraction from this fundamental point.

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Thanks for all your comments. I've since found out that it's a very common occurrence for Flybe to not fly on time out of Newquay. Had we known this we would have driven or taken the train to Gatwick. I think the best thing is to claim the 250 euro's for the delay.

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But I don't think you are owed 250 euros - you'd need to demonstrate that the delay was not caused by "extraordinary circumstances" - and if the weather prevented the operation of your flight (which it seemed to in this instance), then this is classed as "extraordinary", with no compensation due. Best way to check is to input your flight details in one of the more reputable NWNF websites who have an online database on which flights qualify (Bottonline have a good one), and see if they think you have a claim. BTW I don't recommend using them in the first instance - you should always try to do it yourself, rather than lose some of your compensation. But in this case, I think it's a moot point: I don't believe you are owed anything at all. Sorry.

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Thank you, I will investigate further.

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no answer to the question about travel insurance, it will be part of the overall package and anything that they can claim back from Flybe is their business

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