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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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NPOWER BILLING - I paid by DD on final reading now wetcloths chasing debt!!..


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I am looking for some advice dealing with the DCA chasing after an alleged debt they say I had with Npower.

 

I paid every month by direct debit and as far as I was concerned all paid off and sent the final meter reading on the day I moved out.

 

 

I called them few months later and was told what the final bills was £36 and paid off.

 

Now a DCA sending letters, but the company name is Npower Northern which I have never known.

 

My bills had the name Npower and not Npower Northern.

Have they changed names?

How can there be an outstanding amount when paid by monthly direct debit ?

 

I have read so many posts regarding their incorrect bills.

 

I am going to call them today and send a SAR request and start the process from there.

It is so unnecessary that we have to do this as when we pay every month and trust them to send correct bills.

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Could be a total fake demand. I thought it was just NPower.

 

Don't bother with SAR. Just email NPower customer services with the account reference number and ask them for an explanation.

 

I would not waste money on a phone call, you might never get back

 

Check your credit record just in case this debt has been noted.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Which DCA? You can totally ignore them as they cant do ANYTHING.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thank you both for quick responses. It was Westcot chasing after. I know they can be a bit troublesome sending intimidating letters to frighten people. Does anyone know the email address or the postal address for the Npower? I will write to them direct.

 

It is annoying when DCA's send these letters to stress you out when you think you have settled the bill every month without fail and given them the final reading before moving out.

 

Many thanks again.

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Raise a complaint. Contact details in link

 

https://customerservices.npower.com/app/answers/detail/a_id/694/~/how-do-i-make-a-complaint%3F

 

I would not worry about Westcot at the moment.

We could do with some help from you.

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No relevant template.

Just provide NPower with the customer reference,

supply address it related to,

the name on the bill.

 

Just say that you have received a debt collectors letter asking for £xxx

, when you are certain that the final bill based on the last reading was settled.

We could do with some help from you.

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OK great. Many thanks for your help.

 

Will update as and when I do hear from Npower. I had a look at the link, and it seems there is a Npower Northern, but it must be in North of England. But I live in South of England. May be they got mixed up with account numbers.

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May be they got mixed up with account numbers?.

 

Wouldn't surprise me at all, and DON'T call them, you need to fire off an email to their complaints department/customer services, and follow it up with a hard copy.

 

As for Wetcloths, they're a joke, you can definitely ignore them, check your credit file too, see if they (Npower) have been marking your files.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thanks BB.

 

I tried to call Npower now, and I am already fed up. Passed onto three people, and the last person spoke to gave me a completely wrong account number.

 

I think time to send a letter of complaint to the Customer Services complaints department.

 

Many thanks for your help.

CB

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2 people advise not to call them, as it would be a waste of time, so what did you then do. There is a reason behind the advice people give.

 

NPower use an Indian call centre for some work and it would not surprise me if your erroneous bill was created there.

 

NPower don't do customer service.

 

You have to complain in writing.

We could do with some help from you.

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Hi UB

 

Yes I know it was a waste of time.

But I had to get the account no to check it matches the one that Westcot stated in their letter.

 

I do not have any bills since paying off the bills as I have shredded them when I moved house.

 

The guy I spoke to initially gave me one account number and the last person I spoke to gave me a totally different number.

 

I am going to enclose the letter from Westcot and hopefully someone will come back to me with correct details.

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If you provide your name and address of the supply, even if the reference number was wrong, they could presumably do a search. They use an energy industry database, where they can check supply details at an address.

 

Just be prepared to wait awhile to get a response from NPower.

We could do with some help from you.

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Thanks for the quick response.

Yes I will put the address details and the dates when I was living at the time.

 

Do I need to send any bank statements as proof of payment at this stage or do I send them later once they have established account details? I will only send copies as they may loose them.

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No you don't send bank statements. You can just confirm the date of any final payment made and amount paid.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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I received a letter from Westcot offering 50% discount. How generous!

 

I was stupid in the past and fell for these letters. Thanks to this site I have learnt to ignore and only deal with the company direct. So still waiting to hear from Npower.

 

I went through all my bank statements and created a spreadsheet with all the payments made. I am surprised of the astronomical sums of money that I had paid. I remember that I was in credit by over £200 but they still took money out of direct debit payments.

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  • 3 weeks later...

Today I received the copy of the bill from NP.

It seems that they may have not closed the account when I left in 2015.

 

The bill says the standard variable rate but I had the duel fuel with special offer which was taken on 2013.

Also there were no payments or deductions on the bills which were for the last 4 months - from Feb-May.

 

Someone not closed the account in May when I moved out, so now trying to get that bill put it onto me.

I am going to send an email to the Director of complaints with my payment details.

 

Before I do that do I need to send a SAR request to get all the previous bills/statements?

That will take 40 days at least.

I would like to get this finalised asap.

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No don't need SAR.

 

Just send a written complaint to their head office. If you have any paperwork confirming when you moved out and even better anything that confirm you told NP, then send them copies. I suggest you send them a copy of the bill they sent you as well, showing that they are trying to charge you for energy you have not used.

 

Give NP all the details you have available, as your records might be better than those NP have.

 

Check your credit record to see if this debt is recorded, so you can ask NP to remove it if necessary when you write to them,

We could do with some help from you.

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Thanks UB for the quick response.

 

I checked my bank statements and put all the payments onto a spreadsheet.

In fact I have payment details going back to 2009 as I was paying by direct debits.

 

It is astonishing to find that every month they had increased the amounts for some reason.

I was stupid not to check my bank statements all these years.

I can prove that I have made payments up to the 1st May.

Normally you pay in advance I have paid May-June bill on the 1st May.

 

I do not have any DN on my CR file although they mentioned this in their letter to say that a DN was put on in Jan 2016.

 

They confirmed in their letter that I advised them of the moving date and the meter reading on that date.

they have kept the old details on their system hence they were trying to reach me and could not do so as I do not live in the area where I was.

 

I called them today to find out what telephone number they were calling and was told the previous number,

I told her that showed someone did not close the account or updated the details on their systems on the day I moved out.

 

She was trying to tell the bill needs paying etc.,

I asked her to explain in writing how exactly they came up to the final figure.

She said she would.

I am not happy so writing to the Director tomorrow.

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on how many more of your threads do you need to be advised to STOP USING THE PHONE.......

 

it blows anything you do out the water as it breaks the papertrail

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi DX - thanks for the advice.

 

The only reason I had to call was that in their letter they said they have been trying to reach me for sometime, and I wanted to check what telephone number they used. That is how I found out that they had not updated their system as they were using the previous number. So I think now they proved that they had not updated their system, it may be that they did not close the account at the time I moved out.

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Unfortunately, unless these calls are recorded, you have no way of proving what you think they told you. The person you spoke to may have added notes to the system saying " curiousBee phoned confirming that they had not closed the account in 2015 and updated contact details. They were advised of the amount outstanding that needed to be paid".

 

Suggest you send the letter to NPower as advised previously with all of the information. Then someone in their complaints department can fully review your account.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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The only reason I had to call was that in their letter they said they have been trying to reach me for sometime, and I wanted to check what telephone number they used..

 

This should be a lesson to newbies, there is absolutely NO reason to call, if they can send letters to your correct address then that is the ONLY means of contact they need.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Many thanks for all your responses. Much appreciated.

 

Will remember next time not to call them even if they write to me saying they could not reach me. Yes that was confusing as they sent me the letters to the current address, but said they could not reach me on the phone. Surely, when they closed the account they should have deleted my old home telephone number. This may have been a trick they were playing.

 

Anyway letter sent out today to the head office with my payment details. The bills had no payment details or deductions even though I paid via direct debits. Will wait and see what they come up with next.

 

Also in their letter they said it is the DCA now dealing with this alleged debt. How can this be as the problem is not resolved yet?. I bet I will receive letters from Westcot now as NP may have told them to continue harassing people to get the money. Unbelievable!

 

If that happens is my next step to write to OFGEM or the Energy Ombudsman (if any such company exists)?

Thanks again for your help.

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