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    • CEL are idiots, you'll be on a list of non-payers and they'll just automatically have sent out the LBC without bothering to check that the matter has already been dealt with by the courts. It depends what you want to achieve. 1.  If you want to get rid of them do as dx says and also add a blistering letter warning them that'll you'll smash them for costs galore if they're so damn thick as to take the same matter to court twice.  2.  If you want to annoy them and waste their time then ignore the LBC in the hope that they really will start a new court claim - that would lead to humiliation galore for them but also of course eat up your own spare time.
    • Trust everyone has been great.    Here is the latest update on this. After resubmitting all documents on April 12th, they acknowledged receipt of the documents I sent and I waited 15days.    30th of April I got an email from them saying they needed more documents. The documents I provided on shows proof of funds for all money that came in my name through the third party apps and they did highlight these credits as “seen” they showed me other credits on the account that’s not in my name.  About 22 of them, was asked to provide documents relating to each of these transactions “bank generated receipt or bank statement from each person”   I was able to contact and get receipts/statements for at least 20 of these transactions. I sent them 1st of May and called to confirm they got them.  Also, in the mail I explained each transaction and gave them all information on each credit, it was all naira exchange, I showed them my naira statement showing I sent each person an equivalent of the gbp I recieved in naira.    I was told I have to wait 15 working days again for a response and decision. It’s was 15 working days yesterday 23rd of May. I called today and I was told they don’t have any update yet so the lady said she’ll send a chase to the team and to call back next week.  It keeps getting frustrating. They gave a timeline and they are not going with that. Do I still need to wait or it’s time to do something else?     Thank you. 
    • Trust everyone has been great.    Here is the latest update on this. After resubmitting all documents on April 12th, they acknowledged receipt of the documents I sent and I waited 15days.    30th of April I got an email from them saying they needed more documents. The documents I provided on shows proof of funds for all money that came in my name through the third party apps and they did highlight these credits as “seen” they showed me other credits on the account that’s not in my name.  About 22 of them, was asked to provide documents relating to each of these transactions “bank generated receipt or bank statement from each person”   I was able to contact and get receipts/statements for at least 20 of these transactions. I sent them 1st of May and called to confirm they got them.  Also, in the mail I explained each transaction and gave them all information on each credit, it was all naira exchange, I showed them my naira statement showing I sent each person an equivalent of the gbp I recieved in naira.    I was told I have to wait 15 working days again for a response and decision. It’s was 15 working days yesterday 23rd of May. I called today and I was told they don’t have any update yet so the lady said she’ll send a chase to the team and to call back next week.  It keeps getting frustrating. They gave a timeline and they are not going with that. Do I still need to wait or it’s time to do something else?     Thank you.  Trust everyone has been great.    Here is the latest update on this. After resubmitting all documents on April 12th, they acknowledged receipt of the documents I sent and I waited 15days.    30th of April I got an email from them saying they needed more documents. The documents I provided on shows proof of funds for all money that came in my name through the third party apps and they did highlight these credits as “seen” they showed me other credits on the account that’s not in my name.  About 22 of them, was asked to provide documents relating to each of these transactions “bank generated receipt or bank statement from each person”   I was able to contact and get receipts/statements for at least 20 of these transactions. I sent them 1st of May and called to confirm they got them.  Also, in the mail I explained each transaction and gave them all information on each credit, it was all naira exchange, I showed them my naira statement showing I sent each person an equivalent of the gbp I recieved in naira.    I was told I have to wait 15 working days again for a response and decision. It’s was 15 working days yesterday 23rd of May. I called today and I was told they don’t have any update yet so the lady said she’ll send a chase to the team and to call back next week.  It keeps getting frustrating. They gave a timeline and they are not going with that. Do I still need to wait or it’s time to do something else?     Thank you.  Trust everyone has been great.    Here is the latest update on this. After resubmitting all documents on April 12th, they acknowledged receipt of the documents I sent and I waited 15days.    30th of April I got an email from them saying they needed more documents. The documents I provided on shows proof of funds for all money that came in my name through the third party apps and they did highlight these credits as “seen” they showed me other credits on the account that’s not in my name.  About 22 of them, was asked to provide documents relating to each of these transactions “bank generated receipt or bank statement from each person”   I was able to contact and get receipts/statements for at least 20 of these transactions. I sent them 1st of May and called to confirm they got them.  Also, in the mail I explained each transaction and gave them all information on each credit, it was all naira exchange, I showed them my naira statement showing I sent each person an equivalent of the gbp I recieved in naira.    I was told I have to wait 15 working days again for a response and decision. It’s was 15 working days yesterday 23rd of May. I called today and I was told they don’t have any update yet so the lady said she’ll send a chase to the team and to call back next week.  It keeps getting frustrating. They gave a timeline and they are not going with that. Do I still need to wait or it’s time to do something else?     Thank you.  Trust everyone has been great.    Here is the latest update on this. After resubmitting all documents on April 12th, they acknowledged receipt of the documents I sent and I waited 15days.    30th of April I got an email from them saying they needed more documents. The documents I provided on shows proof of funds for all money that came in my name through the third party apps and they did highlight these credits as “seen” they showed me other credits on the account that’s not in my name.  About 22 of them, was asked to provide documents relating to each of these transactions “bank generated receipt or bank statement from each person”   I was able to contact and get receipts/statements for at least 20 of these transactions. I sent them 1st of May and called to confirm they got them.  Also, in the mail I explained each transaction and gave them all information on each credit, it was all naira exchange, I showed them my naira statement showing I sent each person an equivalent of the gbp I recieved in naira.    I was told I have to wait 15 working days again for a response and decision. It’s was 15 working days yesterday 23rd of May. I called today and I was told they don’t have any update yet so the lady said she’ll send a chase to the team and to call back next week.  It keeps getting frustrating. They gave a timeline and they are not going with that. Do I still need to wait or it’s time to do something else?     Thank you.  Trust everyone has been great.    Here is the latest update on this. After resubmitting all documents on April 12th, they acknowledged receipt of the documents I sent and I waited 15days.    30th of April I got an email from them saying they needed more documents. The documents I provided on shows proof of funds for all money that came in my name through the third party apps and they did highlight these credits as “seen” they showed me other credits on the account that’s not in my name.  About 22 of them, was asked to provide documents relating to each of these transactions “bank generated receipt or bank statement from each person”   I was able to contact and get receipts/statements for at least 20 of these transactions. I sent them 1st of May and called to confirm they got them.  Also, in the mail I explained each transaction and gave them all information on each credit, it was all naira exchange, I showed them my naira statement showing I sent each person an equivalent of the gbp I recieved in naira.    I was told I have to wait 15 working days again for a response and decision. It’s was 15 working days yesterday 23rd of May. I called today and I was told they don’t have any update yet so the lady said she’ll send a chase to the team and to call back next week.  It keeps getting frustrating. They gave a timeline and they are not going with that. Do I still need to wait or it’s time to do something else?     Thank you.  Trust everyone has been great.    Here is the latest update on this. After resubmitting all documents on April 12th, they acknowledged receipt of the documents I sent and I waited 15days.    30th of April I got an email from them saying they needed more documents. The documents I provided on shows proof of funds for all money that came in my name through the third party apps and they did highlight these credits as “seen” they showed me other credits on the account that’s not in my name.  About 22 of them, was asked to provide documents relating to each of these transactions “bank generated receipt or bank statement from each person”   I was able to contact and get receipts/statements for at least 20 of these transactions. I sent them 1st of May and called to confirm they got them.  Also, in the mail I explained each transaction and gave them all information on each credit, it was all naira exchange, I showed them my naira statement showing I sent each person an equivalent of the gbp I recieved in naira.    I was told I have to wait 15 working days again for a response and decision. It’s was 15 working days yesterday 23rd of May. I called today and I was told they don’t have any update yet so the lady said she’ll send a chase to the team and to call back next week.  It keeps getting frustrating. They gave a timeline and they are not going with that. Do I still need to wait or it’s time to do something else?     Thank you.  Trust everyone has been great.    Here is the latest update on this. After resubmitting all documents on April 12th, they acknowledged receipt of the documents I sent and I waited 15days.    30th of April I got an email from them saying they needed more documents. The documents I provided on shows proof of funds for all money that came in my name through the third party apps and they did highlight these credits as “seen” they showed me other credits on the account that’s not in my name.  About 22 of them, was asked to provide documents relating to each of these transactions “bank generated receipt or bank statement from each person”   I was able to contact and get receipts/statements for at least 20 of these transactions. I sent them 1st of May and called to confirm they got them.  Also, in the mail I explained each transaction and gave them all information on each credit, it was all naira exchange, I showed them my naira statement showing I sent each person an equivalent of the gbp I recieved in naira.    I was told I have to wait 15 working days again for a response and decision. It’s was 15 working days yesterday 23rd of May. I called today and I was told they don’t have any update yet so the lady said she’ll send a chase to the team and to call back next week.  It keeps getting frustrating. They gave a timeline and they are not going with that. Do I still need to wait or it’s time to do something else?     Thank you. 
    • You cant get a default judgment if they have acknowledged the claim
    • Contact the court again and ask for proof and a copy of you conformation payment has been received. It cant be marked as satisfied without your consent nor can they make application of the certificate without attaching same. 
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Virgin Media making it difficult for customer with Dementia.


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My mum was recently diagnosed with Alzheimer's and Vascular Dementia, she has been with Virgin Media since 2011 starting out on a 18 month contract.

 

Five months ago my mum came to live with me, I then went through the process of obtaining a Power of Attorney so I could deal with her housing arrangements ect.

 

A month ago I phoned Virgin Media to cancel her TV services, they said they would need to speak to her and she would have to give them her password.

 

After telling them I had Power of Attorney and my mum had Dementia and could not remember what she did a few hours ago let alone remember a password she was given 6 years ago they said they would have to send her the password.

 

Luckily enough I still have the keys to her old flat as Social Care will not let me surrender the tenancy until they assess her as if I did they would look on it as me making her intentionally homeless.(whilst she waste's £600 a month on rent ect)

 

Virgin Media said they would send a new password in a couple of days, after waiting a week I checked the flat and there was nothing from them.

 

I phoned again weeks ago, again was promised they would send out a password.

 

I was in the flat again last night and all there was from Virgin Media was a new bill for the coming month.

 

I have now cancelled the Direct Debit.

 

Who am I best to contact regarding this.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Evening MD, sorry to hear of your Mums poor health,

 

Virgin Bledia are experts at failing to communicate coherently with their customers, some mean feat when you consider they're in the communication industry!

 

Phoning is futile, even emailing them is hit and miss, a letter is preferred, and to their head office, the removal of the DD will be good enough to get their archaic computers into overdrive, they'll communicate with you as soon as their profit stream is turned off!

 

Tom Mockridge is the current CEO...

[email protected]

 

https://www.ceoemail.com/s.php?id=ceo-9632

  • Haha 1

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thanks for that BB, I had a feeling writing would be the way to go.

I did ask them to confirm they had sent the password after my first call to them but they quoted 'Data Protection' and could not tell me anything.

 

It's the same with Edinburgh Council and their social care telling me not to give up my mums flat when I know for a fact she could not cope even with help and support, they will do anything to keep from helping fund a Care Home place.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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they quoted 'Data Protection' and could not tell me anything.

Absolutely guarantee, they wouldn't know what section of the DPA they are attempting to use, simply because there is none! Worthy of a complaint in itself IMO.

 

As for the LA, you're right to think they only want what's best for them, however I'd be emailing the local MP regarding their lethargic attitude, you know what's best for mum not some pen pusher!

 

Makes my teeth itch, especially when it comes to close family and ruddy authorities.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 1 month later...

Can you register to administer her account online? I've done this for an elderly relative for whom I have Power of Attorney, although not for Virgin. Usually all it takes info that you already know such as date of birth address, customer number etc.

 

once registered online, initiate the cancellation or use an online chat to cancel. You should be able to pass security checks.

 

now this is a bit of a sneaky method but as I'm sure you know , with dementia, even putting a relative on the phone is challenging for them to understand what the CS operator is asking.

 

Good luck.

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