Jump to content
  • Tweets

  • Posts

    • Dear All,   BN - Thank you for your comments.    My wife had prepared the relevant notice to the court and rather than spending time redacting I am sending it as PM to the contributors to this thread. It covers everything we have been discussing and is in line with  your comments and our discussions.   For the benefit of readers oif CAG I will redact and post it later as we have pressing family medical matters to attend to.    Warm regards BF  
    • Maybe have a third chamber, The Peoples' House 😃
    • Thanks for the images. It's shocking. This more than ever reinforces my view that you should take this to court. The number of people they must be fobbing off with this three months story is incredible – and they need pulling into line. If you simply complain to the CEO then they may sort out your problems – but the rest of it will go on as usual. They need something very serious here. In fact, I would think about suing them for £200 because I think that once they realise about the mistake they are making, they will be extremely anxious not to go to court. On the basis of this, I'm afraid I don't think I would even alert the CEO. I would send a letter of claim which will probably simply be seen by drones – and then issue the papers. I think you have an easy win on this case. Also, once they realise that they are dealing with a court case, they will look at the whole situation more carefully and they will probably sort out all of the problems at the same time. If they don't, then these two have laid down your marker and they will know that you're not mucking around and they will take you seriously.
    • These are the two incidents from Virgin Chat where their Live chat has informed me of the 'only 3 months' decision.... 15 April was the date they acknowledged receipt of my SAR. Apparently anything from before that date can't be included!
    • You could try both routes at the same time. Send your letter of claim by email to the CEO email address. Confirmed by letter. That way you have communicated with the CEO – but given a very definite deadline and a very definite promise as to what will happen if they don't comply. Then on day 15 sent the claim. Don't make a threat of legal action if you don't intend to carry it out. Don't bluff – but it is very easy to do
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

cex in swansea sold me faulty 2nd hand graphics card

Please note that this topic has not had any new posts for the last 1121 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

hi there ladies and gents ,


i recently purchased a 2nd hand 4 gig graphics card from cex in swansea for £150 , for my wifes birthday ,


she brought it home and then took her computer and her new graphics card to a local computer shop to have it installed correctly


with in a couple of days , her power supply unit in her computer blew up ,

we took it back the computer shop and they did a test on it ,


found out it was the graphics card i bought from cex in swansea ,

the owner of the computer shop then suggested leaving the card with him so he can do a overnight test on it , to see if it did the same to his computers in his shop , we left it there for 2 days


in that time , it had blown 2 of his power supply units to ,

he explained it was the graphics card at fault ,


we took it back to the shop in swansea ,

who then explained they would have to test it themselves ,

after 30 mins , the cex staff came back and told us everything was fine with it , and we were refused a refund ,


i explained that it was within 28 days and i was entitled to a refund under the "short time to reject" option ( consumer rights told me about that one)

they blatantly refused a refund and told me if i wish to sell it back to them , they would offer me £60 ,

no matter how many times i explained that it was faulty he refused to accept that ,


i am now in the process of getting a letter written up by the computer repair shop with proof that it is faulty ,

is there a template available i can send to them demanding a refund


, i have also put in for a chargeback on my card via my bank in regards to this as well ,

i just want to have all my bases covered when i go at them again ,


i was also informed by consumer rights that i could claim consequential losses in regards to having to replace the psu unit in my wifes computer as well because of this .


any help would be appreciated


badboy09 :)

Link to post
Share on other sites

What the power of the psu unit your suggesting its blown?

Not all psu units are equal.

You need to do some maths to find out usage/ demands.


I can understand your story but the thing that niggles me s the shop you left it to be tested In claim its blown two psu's and I find that hard to believe.

The shop Is down two units which they could of sold.


All the retailer has to do is hook it up and it works fine. Under strain the graphics card increases power needed therefore its necessary to know the output of your psu to know if its adequate to run all systems under strain.

Link to post
Share on other sites

the psu that was in my wifes computer was a 750 watt , and the only thing my wife ever does on her computer is browse the internet and play guild wars 2 , which should be enough , the owner of the computer shop is a friend of mine and had offered to test it out on his computers ( he uses his computers fir bit mining )

Link to post
Share on other sites

This Is what u need to do

1) total wattage. That'll tell you how much it'll put out CPU rails + all other outputs combined.

2) CPU wattage. Subtract that from the total wattage. That's how much is left for everything else.

3) On the label, under the 12v area, if it ONLY has one box with some (Volts x Amps = watts), then it's a single rail design. If it has two of those sections, it's a multi-rail design. And this is where you need to add up some stuff. Just some rough numbers:


a) About 50w for the motherboard itself. If you have other cards plugged in OTHER than the GPU, figure about 10w each for those (ie: extra NIC, etc).

b) about 10w for hard drives.

c) For the GPU, it has two 6pin connectors if I'm not mistaken, which means those are good for 75w each PLUS the 75w it can draw from the board. That means you're looking at potentially 225W of card. It might not actually -take- that much but you have to look worst case.


So - add up your usage for the CPU (rated TDP), your 12v usage (everything else), 50w MOBO, and 225w for the GPU (worst case) and it -should- (for ideal efficiency) be about 50-70% of your max PSU rated wattage.

Link to post
Share on other sites

When you returned it did they demonstrate it working OK or did you just have to take their word for it? My concern is because it is 2nd hand and they may be trying to pass it off.


Who made the card originally?

Please consider making a small donation to help keep this site running




Link to post
Share on other sites

wow reading that just went right over my head lol, its the only graphics card in her tower , and she turns her pc off at night and she only plays her guild wars 2 game for a couple of hours a day , so im guessing it should be ideal for her gaming need


when she returned it they claimed to have done a stress test , all of 30 mins of it and provided no proof , just their word it was ok , it clearly looks like they are just passing it off , and it was a nvideo graphics card

Link to post
Share on other sites
it came in a anti static bag in the incorrect box as they didnt have the correct box for some reason


Think you may have answered your own question. If they did a stress test then why not ask for the results?

Please consider making a small donation to help keep this site running




Link to post
Share on other sites

Except you wanted to know if it was in GOOD condition> many graphics cards switch on and show something on screen. it doesnt mean theyll actually run any game or work for more than 5 minutes.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


Link to post
Share on other sites

Being 750 watt it should be able to handle the power consumption at around 50%. Motherboard, drives, cpu ,gsu etc so I'm thinking the graphics card is faulty, but normally the graphic card goes boom not the psu

Link to post
Share on other sites

thats what i thought to begin with , then i took it down to the computer shop to see if that was the case , and it was confirmed it was the graphics card , i was under the impression that i should go out and buy a 1000 w psu just to be over safe , but now i dont think i should

Link to post
Share on other sites
when she returned it they claimed to have done a stress test , all of 30 mins of it and provided no proof , just their word it was ok , it clearly looks like they are just passing it off , and it was a nvideo graphics card


30 mins is not long enough for a stress test , when I build systems its done overnight since you want to see temperatures and all sorts . as what the guy in your computer shop did . you cant get a full result in 30 mins

Link to post
Share on other sites

They know it was 2nd hand and it probably did that to the original owners PC too


I agree hit them with secondary costs too

Give them 14 days else you will seek legal advice toward issuing a county court claim without further notice

please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



Link to post
Share on other sites

My main struggle is trying to understand how a faulty graphics card can blow a psu?? It doesn't make sense.

A faulty psu can damage a gpu. But the other way round is weird.


You need a professional test report on the gpu to take this further.

A basic stress test is achievable in 30 mins. Its a simple process. A full stress test would be done overnight however and is fat more complex.


How much did the second shop charge you for the test when they blew two psu's?

Link to post
Share on other sites

My thoughts about it are that these are just buyers & sellers of 2nd hand equipment and don't think they have the knowhow on testing gear brought in. There are some very mixed reviews.

Please consider making a small donation to help keep this site running




Link to post
Share on other sites

i have also been advised to take it to pc world and ask them to do a stress test on it , to see what their outcome is ,


the second shop didnt charge me for the blown psu's as he does all my computer work and he offered this out of friendship ,

im assuming he had ome spare in stock and was happy to try them out ,


i dont know that much about the innards of pc's hence why i go to my computer guy :) ,

but yes i want to hit them where it hurts


i was polite the first time and tried explaining the situation which they blatantly mislead me it seems ,

i certainly wont be buying off these con artists again though

Link to post
Share on other sites

I wouldnt say con artists,

a lot of small businesses are run by people who dont know about consumer contract law so they are just ignorant as to what they are obliged to do under the circumstances.


Have you tried returning goods to busnesses that run stores an Amazon and Ebay?


i would say that a very large number of them are clueless about what your rights and their responsibilities are.


write to them explaining everything in detail and include chapter and verse of consumer rights act and give them time to do something about it.


If they cant replace then a refund is what you want.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...