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    • Hi Ade,   Stop speaking to them by phone and keep contact in writing only, which you've said you prefer.   Send TT a SAR by post immediately. The data you get back should enable you to see what they think you owe, and how it's made up.   Also write to BW Legal confirming you dispute the alleged debt owed to TT and have written to TT seeking data, so BWL must stop demands until TT have replied to the SAR you've sent them.
    • Please do although obviously I don’t know the facts from your side but at least I can tell you how much of a cut and paste job it is.
    • Please check back for a full reply tomorrow. However, it would help if you would introduce pergo spaces into a story full stop it's very long and especially for people with small screens it's very difficult to follow when it is so compacted.   I think this straight has become rather confused because of the third party account which we received at the outset. I think it will probably be helpful if you could repost your story but on a new thread and more openly spaced please.   Then we can start to have a closer look at it. However, as I've already suggested, I think there are two issues. The question of your liability in the accident and the problem of how you have been persuaded to take a rental car at such a high rate.    I would suggest that you hold off telephoneing anyone until we have had a closer look.before you do anything on the telephone. You have obviously had some very important conversations but you don't have any evidence of them. Although the other side may say that they have recorded them, you you may find it difficult to get hold of those recordings if in fact those recordings incriminate them in any way. for instance if they have promised you that you don't have to pay anything for the hire car, that would be an extremely useful conversation to have but you may find that it is difficult to get hold of.   please start a new thread it will be much easier to continue from there                                
    • When I sadly lost my job a while back, i reportd it immpediately to DWP as you are supposed to, but didnt realise at the time that the day I reported to them was the day before I was paid out for the last month. I was actually paid extra whem I left as it was cheaper than redundancy fort the business and at the time it was a good financial move (so I thought).   I was paid on Fri 26th Jan, they paid me out 2 months in one go. I reported to DWP on the 22nd of Han that I was made unemployed, had the letters and evidence. As they spun the story, because of their assesment dates and that, my first payment was on the 1st May and reassured that it works the other way around. That when work starts again, if I dont actually receive money from the company during the assesment period, there wont be an issue as it balances up.   Can I believe this or was it another spun story? I'm concerned that as I'll be paid monthly, (Starting on the 15th paid on the last day of the month), assment ends on the 22nd. Tha they'll take that money into consideration.   I'm just concerned due to the disparity it would cause between 4 odd months I endured with zero income because of how their system works and whatever they ahe in place to counter at this end of the claim.   Anywa, it's just awonder.   Cheers,   Ade    
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies
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very odd situation.


last night i emptied alot of rubbish in 4 black bags from the shed.


folding chair, few wood handles for spade and broomstick, dinner plates, curtains.


this mornig everything was gone. including the black bags with alot of old letters etc.


about 30 minutes ago some dude with council clothing came and said he went through the black bags, found my letters and someone from the council will be in touch for fly tipping.


i said i had the rubbish here, in my drive way. often people take rubbish espically old pc, monitors or metal items.


i said on saturday or sunday we were going to visit the depot as i have done 4 times last week for household rubbish.


he said he cant say much however i was going to get fined. so i asked where did you find my items. he said on next road by a tree.


Right on the main road. i said i had one black bag with letters etc however rest of the items are not mine. as he metioned tables, chairs, matress, bed etc.


he said he dose not know but it was his duty to tell me.


i am confused and angry. i think whats happned is some people took all my stuff asumming it was something they could sue, saw the bag and realised old letters and dumped it.


i asked him if he saw a chair or broomsticks or old pc box and he said no.


i am confused. what shall i do. wait for the council to get in tocuh?



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Phone the Police on the local number 101 and report it as a theft, obtaining a crime reference number. Provide the councils enforcement team with the crime reference number and explain what happened.


If you do that, then there should not be any penalty applied. The Police won't investigate, but will note what happened.


Never put any paperwork in your bins that contains your name and address details. Not even the advertising and charity letters with your address. You should burn or shred everything that might be found later in a pile of rubbish somewhere. You have no comtrol over your rubbish once you put it out.

We could do with some help from you.



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Perfect advice philmycoke.


People do take bin bags from people's house to look for personal data they can steal.



It happened to me a few years ago.

I reported it to Police (online crime reporting website).



A police officer rang me, I explained I didn't care a monkeys about the rubbish

but if it turned up somewhere I didn't want to be accused of fly tipping.



He understood, said rather than give me a formal crime number (I think he didn't want this on local crime statistics!) he gave me a different reference number I could use if there was ever any come back. There wasn't in my case. Yours is a bit different as you've already had council round but follow uncleb's advice anyway. Come back and tell us what happens next, in the meantime make make a written note to yourself - and sign and date it - of what happened and your conversation with the council officer in case they take it further. Contrary to what they implied merely finding your rubbish somewhere is not sufficient for a court to find you guilty of flytipping. They have to show you put it there!


Ever since then we have shredded absolutely everything, all the junk mail envelopes, even the stuff just addressed to 'the occupier (although my OH thinks that's probably unnecessary .... :) )

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Called the police got the REF and she said the council will stop there, she fell short that they need to prove i put it there in middle of day on the busy road along with maybe few beds and wardrobes.


What shall i do now? i mean to protect myself?


all we were going to do was pick the black bags up. into the car, with grass and few wooden pieces from the fense and go to the depot pay £25 and dump it into 3 containers. 1 for paper, 1 for wood and 1 for metals.



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The point is that you were subject to a criminal act i.e theft. You have reported this theft. You cannot be held responsible for your stolen property being dumped by the thieves who took it.


Just provide the council with the Police reference number and a brief explanation of what happened.


The council should them drop the matter.

We could do with some help from you.



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Thread moved to Local Authority Forum.



We could do with some help from you.



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thanmk you. i am sure council man is not getting to use my details, however now i am scared. oh god!


ummm is there something i can do now?


Not sure why you are worrying, unless you have done something wrong.


Have you done something wrong here, that deserves the council taking you to court ?


Do you deserve to be fined for fly tipping ?


If not, then write to the council with the police reference number and a brief explanation.

We could do with some help from you.



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people nick the bags looking for scrap metal, charity donations that can be sold at a car boot etc so not that unusual. Council have presumably found the bags with contents spilt all over the place elsewhere and have traced it back to you by the letters etc.


Here is a lesson for you. Never put anything with your name and address in the bin, always shred it, even old envelopes with nothing in go in the shredder. As Ethel says someone can use this to get a mobile phone contract payday loan etc and that would give you even more grief.


As for council man not using your details, you can bet they will, give any public official a law to allow them to do something and they will always exceed that authority so you do need to report the theft and the when the council start chasing you there will be a response that they cant ignore.

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