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    • The letter has far too much in it – some of it is not relevant – and apart from anything else, if he didn't comply with the various things that you are saying, you wouldn't know what to do about it. The best thing to do is to keep it simple.    
    • The Chinese-owned app is tying up with Shopify to create video ads and hiring thousands of engineers. View the full article
    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi all,

 

I have had a Notice of Enforcement from Bristow and Sutor claiming that I owe them something in the region of £65 + £75 compliance fee for a Council Tax Debt that I apparently have from an old property that I rented. I always paid by DD and only cancelled the DD after seeing that no payments had gone out for a while, therefore I believed that I was discharged of any responsibilities.

 

Fast-forward a year and I receive a Notice of Enforcement dated 23/8/17 claiming the above figures and that this has been through the courts.

 

How would you suggest that I proceed? If there is a genuine debt, I have no problem with paying it, however, as I had no court papers and no knowledge of this debt then I would really find it difficult to justify any fees.

 

Many thanks.

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The council would have issued a Magistrates summons to the previous address asking you to attend court for an admin process. This is run by the council staff at the court looking to make payment arrangements. If you did not attend a liability order would be noted.

 

On Monday morning you need to phone the council to find out full details of the liability order. Find out what period it relates to. If the tax relates to a period after you moved out, then the council upon receipt of proof you were no longer a tenant at the property, may cancel the liability order and call off B&S.

 

DO NOT leave this any longer. More than 7 days has passed since the notice of enforcement and you may now receive a visit at any time. You do not need to open a door to speak to anyone. It is suggested that you don't open a door and definitely never let them into your property. Make sure there is nothing outside you own such as a car or bike that can be taken under control and sold if necessary.

 

If the council are open today to deal with these enquiries, phone them today to find out the liability order details.

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How would you suggest that I proceed? If there is a genuine debt, I have no problem with paying it, however, as I had no court papers and no knowledge of this debt then I would really find it difficult to justify any fees.

 

As above - all you can do at this stage to get the background is to speak with your local authority . There's a myriad of situations which could have occurred so it's a case of finding out what did actually happen.

 

The local authority are required only to send the paperwork to the last known address, if that was the actual property then all mail will have (correctly) been sent there.

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Hi all,

 

I have had a Notice of Enforcement from Bristow and Sutor claiming that I owe them something in the region of £65 + £75 compliance fee for a Council Tax Debt that I apparently have from an old property that I rented. I always paid by DD and only cancelled the DD after seeing that no payments had gone out for a while, therefore I believed that I was discharged of any responsibilities.

 

There will be a date and time on the Notice of Enforcement by when you need to pay the amount of £140. What date is given? If you fail to make payment by that date (called the 'compliance period', then your account will be passed to an individual enforcement agent and the debt will increase by £235.

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  • 2 weeks later...

Hi all - the Council had my forwarding address, I have confirmed that with them, yet no post was sent there. They are claiming that the debt exists. As they haven't followed procedure I have put the complaint in formally and they have suspended any enforcement until the 6th of October at least as that is when I should have heard back from the complaint by. There has been nothing taken to court about this in case that makes any difference.

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If you provided the council with a forwarding address when you moved, then it is only right and proper that that address should be the one that correspondence should have been sent to.

 

Please do keep the forum up to date with progress.

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