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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
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Arrows/Restons stayed Claim M+S credit card debt - Application to lift Stay


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ah! you filed an embarrassed defence:mad2:

no wonder,

 

so this time follow our tried and trusted method eh?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The claim was defended on the basis no defence could be entered as there was a lack of documentation to back up the claimants claim and none were included in the claim.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Seasons greetings all.

I have some work to do this week in assembling a defence for this matter.

Starting with the original Application for credit, im looking for people's views on this.

The document can be found in post 9 and is page ten of the attached PDF.

 

Im particularly looking for views on whether or not this is enforceable as my thrust of arguement will be that it does not include the prescribed terms and conditions within the four corners of the document.

 

Is there anything else which could constitute a defect?

and how do i go about setting this out in document form.

 

Many thanks in advance.

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post 22 for a start

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Many thanks.

They have provided two sets of what they say are T&C's my point will remain they are not contained within the four corners of the application form.

 

No notice of assignment,

from memory i think thier WS points to theres suficient information contained within other documents,

 

im going to be making a big point that their agent went to court and stated that the docs were available,

just not on the day

then back tracked a little and was in the process of saying it takes time to produce, at which point the Judge stopped her.

 

I'm looking for a nice choice of words to suggest that 13 months from request is reasonable amount of time in which to have supplied these and they havent or have witheld them for whatever reason. Some help with suitable words would be great.

 

The point about authorised payments.... this would of been payplan or similar i wasnt involved in that aspect and the other half has no recollection of what the arrangements would of been. Again soem suitable words may be hellpful if its thought this avenue is worth following.

 

I saw a thread regarding costs, im unable to find it again but there did appear to be some good argeuments against their costs, if someone canb recall the thread and point me in the right direction that would be helpful.

 

Theres also contained within their WS references to Default notice, we are sure there was no default notice sent to us or indeed a termination notice, again pointers on how to cover this aspect may be helpful.

Many thanks once again.

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there are not 2 sets of T&C's in their WS?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

“Other half opened a M&S account in September 1989.”

 

 

The agreement is subject to the CCA 1974 before it was amended in 2006, if the agreement does not comply with the statutory requirements of containing all the prescribed terms within the ‘4 corners’ of it, then you can rely upon s.127(3) of the 1974 Act before it was amended and the authority Wilson v First County Trust, House of Lords decision on this point, where it was held that such an agreement was irredeemably unenforceable against the debtor.

s.127(3) of the 1974 Act was repealed by the amendments in 2006!

Check your own records of the account statements and compare them with the amount stated as arrears in the default notice, if they are not the same, then the default notice is not accurate and therefore invalid.

Bear in mind that before the 1974 Act was amended the time limit to remedy the breach stated in the default notice was 7 days (it’s 14 days now since 2006).

As they haven’t complied with your s.77/78 request under the CCA, they are not entitled to enforce the agreement, although they will probably comply with it now after the recent hearing.

The PPI on the agreement is a relevant and material issue, because PPI is a fraud on the consumer (it was never “mis-sold”), this means that the agreement is a prohibited article under ss.1.7(b)(i) & 1.8(d) of the Police and Criminal Evidence Act 1984 as it has been used in connection with fraud contrary to s.1 Fraud Act 2006, in your case as the agreement is dated 1989, the PPI is deception under the Theft Act 1968.

As the agreement has been assigned, the Claimant is recognised as a creditor under the 1974 Act and therefore he is legally responsible for the PPI on the agreement and liable to pay it all back to you.

Work out how much PPI is due back to you and counterclaim for it.

The illegality principle applies to the agreement and the court (no court in the jurisdiction) can assist the Claimant on his claim:

The illegality principle – the law

The rule stated by Lord Mansfield CJ in Holman v Johnson (1775) 1 Cowp 341, 343, is a rule of public policy that;

“The principle of public policy is this; ex dolo malo non oritur actio ["no action arises from deceit"]. No court will lend its aid to a man who founds his cause of action upon an immoral or an illegal act. If, from the plaintiff's own standing or otherwise, the cause of action appears to arise ex turpi causa ["from an immoral cause"], or the transgression of a positive law of this country, there the court says he has no right to be assisted.”

In Patel v Mirza [2016] UKSC 42, Lord Toulson (with whom Lady Hale, Lord Kerr, Lord Wilson and Lord Hodge agreed) said:

[1] “No court will lend its aid to a man who founds his cause of action upon an immoral or an illegal act.” So spoke Lord Mansfield in Holman v Johnson (1775) 1 Cowp 341, 343, ushering in two centuries and more of case law about the extent and effect of this maxim. He stated that the reason was one of public policy:

“If, from the plaintiff’s own stating or otherwise, the cause of action appears to arise ex turpi causa, or the transgression of a positive law of this country, there the court says he has no right to be assisted. It is upon that ground the court goes; not for the sake of the defendant, but because they will not lend their aid to such a plaintiff. So if the plaintiff and defendant were to change sides, and the defendant was to bring his action against the plaintiff, the latter would then have the advantage of it; for where both are equally in fault, potior est conditio defendentis.”

[120] The essential rationale of the illegality doctrine is that it would be contrary to the public interest to enforce a claim if to do so would be harmful to the integrity of the legal system (or, possibly, certain aspects of public morality, the boundaries of which have never been made entirely clear and which do not arise for consideration in this case). In assessing whether the public interest would be harmed in that way, it is necessary a) to consider the underlying purpose of the prohibition which has been transgressed and whether that purpose will be enhanced by denial of the claim, b) to consider any other relevant public policy on which the denial of the claim may have an impact and c) to consider whether denial of the claim would be a proportionate response to the illegality, bearing in mind that punishment is a matter for the criminal courts. Within that framework, various factors may be relevant, but it would be a mistake to suggest that the court is free to decide a case in an undisciplined way. The public interest is best served by a principled and transparent assessment of the considerations identified, rather by than the application of a formal approach capable of producing results which may appear arbitrary, unjust or disproportionate.

Happy New Year

Haunter

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and neither of those are the full set of either T&C's

they are each pages long.

and if you look at the little numbers around the end

[cant clearly see in the scan]

neither date code related from the correct time period

so their CCa return is BOGROLL

made up from a couple of old sheets from their filing cabinet.

and an application form devoid of all the require prescribed terms.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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the defence in this thread

https://www.consumeractiongroup.co.uk/forum/showthread.php?483337-MMF-Moriarty-claimform-old-Mr-lender-PDL&p=5087051#post5087051

gives you the bones of what you need to state

bar the PAPDC bit

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I will be drafting the defence throughout the day.

Two quick questions.

 

1. A 1989 M&S Storecard/ Charge Card: what type of credit agreement would of been inferred would it be a rolling credit account or credit card at the point of inception.

 

2. PPI: would this forma part of the same application or be treated as a wholly sperate matter. Im assured nothing re PPI was ever sent only verbal information by the individual filling o

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store charge card changed to a credit card later on

 

PPI is nothing to do with your claim whatsoever

 

that was levied by M+S not a DCA.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Interesting,

however this may not be of much use to me as i cannot be sure that the card was changed

and even if it were i have no evidence it was changed or indeed when that would of been.

 

My gut feeling is that it was changed hence the rather vague details provided regarding transactions etc,

which only show debits and credits to the account and are watermarked M&S bank, not M&S Fincial services.

 

Another issue

ive noted is that the application form appears to have been over stamped with a serial number,

however thsi number does not reflect any part of the account number,

in effect there is no account number on the application form/ agreement either before or after inception.

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If you entered into the agreement 14th Oct 1989 it was a store card...they only converted to CC around 2003 I think.

 

https://bank.marksandspencer.com/explore/about-us/history/

 

http://www.bbc.co.uk/news/business-17670803

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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which all proves its bogroll

those document other than a sig are nothing to do with me.

 

shame [or not] about the statements

as until it was a credit card

you would only of been able to make purchases in house to M+S

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Looking at the application form with regards to T&C's. Post No9 page ten.

 

In the top right hand box it makes reference to "see over" relating to lost or stolen cards.

 

The purported T+C's supplied (there were two)

are obviously not a photocopy of the original as the print is far too clear

but does corresppond to the section mentioned on the application form.

 

My question is then,

does this confirm that the T&C's were not within the four conrers of the form,

or could it be successfuly argued that they were supplied at the the point of inception.

 

In any case

my point would be they are not a copy of the actual form or part of at the point signing the application form.

 

I note also that the supplied copy is not complete

as there is clearly parts missing from both the top and bottom of the form,

but is this enough to state it is incomplete.

 

Cheers.

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Whatever they have disclosed will be questionable.....not going to have a copy of an agreement/T&Cs from 1989.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Theyve sent two copies one has the date 1989 the other 2004.

 

Agreement with your signature ?

 

And further agreement for a store card or a credit card ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Apologies for any confusion.

We have a photocopy of the application form which is signed by both parties from 1989, they have provided two copies of T&C's one of which they say is from 1989 The other they say is from 2004, though interestingly they are saying that these T&C's were in place when the account was terminated in 2011

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And is this application from 1989 for a store card or credit card...a world of difference....the T&Cs are irrelevant if not for the correct type of agreement.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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The application was for Marks and Spencer Account Shopping.

The form then goes on to say its a Marks and Spencer Account Card.

 

I have just noted a few more points,

The 1989 document only mentions Budget Card and Charge Card

no mention of M+S Account card as per the application form.

 

Thinking more widely,

if these supposed T&C's were on the back of an application form,

then the account holder did not receive them as they formed aprt of the application which was sent away to be signed off.

There is absolutely no evidence at all that they were sent out an any point thereafter.

 

As for the 2004 T&C's

there does appear to be a discrepancy,

the document correctly identifies the account type as being ACCOUNTCARD (note the typo)

then goes on to say

"the clauses below are taken from the M&S Account card terms and conditions.

The definitions and other terms and conditions are set out in full in your copy of the terms and condition.

 

Theres then a clause relating to interest and variations of interest which says

"Interest is chargeable as explained in clause 7" only problem is clause 7 in the supposed 1989 document does not relate to interest.

 

i suspect very strongly the 2004 document has been made up,

particularly regarding the Typo's and some of the strange spacing used in setting out a number of paragrapghs.

 

Neither document has an M&S logo.

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