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    • Thanks very much indeed for this. I'm very pleased you've had a result – and also it's very satisfying to have had the result on the back of a judgement and having issued the warrant. Did you get everything back including all of your costs and the cost of the warrant? Did you get the full value of the judgement – including the compensation for conversion of this apparently damaged bag?   It will be very interesting and appreciated by many people if you would post up a copy of the judgement please. I think maybe we will use it as a trophy! We've received a donation – I'm not sure if it was from you, but I responded by email. Thank you very much indeed once again  
    • So 2 days following the warrant issue.. Hermes finally contacted me to arrange payment and said they had not received my prior claim letters hence the lack of response? But they received this one though didn’t they before the bailiffs are in!   Am incredibly pleased and thankful to CAG! I didn’t know this great  community would be what I find back in Dec from a quick search! Really appreciate the time taken to help me on this and I wouldn’t have a clue without it! I have just donated. Its forums like these that really makes a difference to society, so we need to keep it going!   Key points to note: Hermes Parcelnet Limited (UK entity and HQ in Leeds - address to this) Don’t use packlink for high value items (it links ebay details to the courier selected) Never use Hermes for high value items EVER!
    • ???   you ignore them until they comply and we confirm the filing cabinet copy and paste bogroll they send IS enforceable. cause i bet you 100% it won't have come from them awaiting the OC to send it....their raiding their filing cabinets now i bet..
    • Still waiting for these diagrams. We've been dealing with this story for nearly 48 hours now and we are only starting to understand exactly what happened and we still haven't got information that we've asked for.  
    • Dx100uk well not really, considering he pulled out on me from the side of the road. He should have gave way. Why do you think he has told a different story to his insurance ?   Because he knows if he has said he pulled out on me he would be held liable.   He pulled away from my left hand side then braked- leaving his van in an angled position, it literally happened within the space of a split second  
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies
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New Lloyds overdraft charges

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Starting from 2nd Nov, Lloyds are changing their overdraft fees and rates.

There will be no charge for unauthorised overdrafts, as I understand it,

but their rates will be charged at 1p for every £7 you are overdrawn, everyday.


I will be switching banks, so it won't bother me.

However, today I worked out the EAR that the new rates would be equivalent to.


If x is your current overdraft,

after 1 day you will be charged (x/7)×0.01=x/700.



So your overdrawn balance will be x+x/700 after one day, assuming you spend nothing else.



Factorize the x out, and this is the same as x(1+1/700).



After 365 days that will be x(1+1/700)^365 = 1.68x.

Therefore, the effective percentage increase over the year is 100*(1.68x-x)/x=100*0.68=68%!!!!!!

Have I made a mistake?


That is an obscene rate of interest!!!

They say in the literature they sent me that this is to make it easier to understand the charges and control your overdraft, which I find extremely disingenuous.



I would argue that it is nothing more than a greedy, profiteering, cynical ploy to profit from people, many of whom (including me) may already be struggling to keep their overdraft under control, and may not realize exactly how much more it will cost them.



I have not seen anywhere in their literature a statement of the EAR or APR.

I even phoned them this afternoon and asked what the EAR of the new charges is, and she could not give a figure.



They may be calculating their rates daily, but it does not mean the EAR cannot be calculated, as I have done above.



I'm not sure about this, so maybe someone who is well versed in credit law can clarify,

but I think that may even be illegal from the quick research I did. I



think it is a requirement that lenders provide a percentage EAR or APR rate so that consumers can make meaningful comparisons between lenders.

Is this correct? If so, can you give a reference to the appropriate piece of legislation?


Apart from my specific questions about the legality of this, I just wanted to warn people.

I'm surprised it hasn't been mentioned yet.

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  • 4 weeks later...

I'm trapped by this at the minute too :(


I have quite a sizeable overdraft with Lloyds and every time i think i'll try and reduce it, something else comes up and the money i was going to use has to be used on something else.

These new overdraft fees really do me over.


Apparently if you're in a large overdraft the advice was to consider a personal loan instead. All well and good if they would offer one..


I looked at other banks but i think unfortunately i wouldn't get accepted with the overdraft elsewhere - so my options at the minute are pay a ridiculous overdraft fee, or get a high interest loan :/

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Is that the charges for an authorized overdraft or just unauthorized


So you have a £700 overdraft, The charges would be £1 a day, £365 a year


Sounds pretty over the top to me

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This was for authorised. If I recall the letter correctly they have removed things like unpaid item fees,unauthorised overdraft fees or the general monthly fee to try and make this horrific idea look better...


If you go into unauthorised you get charged at your authorised limit. E.g if your auth is 700 and you are 800 you still only pay the 700 fees.

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  • 1 month later...

I have a large planned overdraft with Lloyds and now instead of it costing me £60-£80 a month, its going to cost me £190 a month! There's no way i can afford this and they won't give me a loan! How can this be allowed? And right before xmas too! Ive no idea what to do!!!

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Amy_Elizabeth, i was in the exact same boat and had a very large unplanned overdraft. I also had a high (ish) APR loan with someone. Luckily LBG suddenly changed their minds on offering me a loan and now i have cleared my overdraft and the higher APR loan and pay overall about £80-100 per month less due to fees, interest etc.


It's worth keeping an eye on. On the LBG banking app if you go to the loans section it will usually say there what they think they can offer you - for ages mine was we wont offer anything, then out of the blue it changed and they could.


I know that doesnt help much but worth just keeping an eye on it

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I already have 2 loans with them that i've been paying for 2 years. Ive never missed a payment but they point blank refuse to help out in any way. All i can think of doing is opening another basic account with someone, having my money paid into there and asking lloyds to freeze the account and let me pay them a set amount each month for the loans and OD.

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  • 3 months later...

I have a £3k planned overdaft with Lloyds and just worked out their charges equate to over 52%pa uncompounded! does anyone have an idea what Lloyds attitude is to changing this to a personal loan - I too don't think I will get an overdarft elsewhere just now!

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  • 4 weeks later...

I have what was an agreed Lloyds Current Account overdraft of £7000 and yes its on the high side and has remained that way for many years following a redundancy.


The new charges mean that instead of me paying £90 per month as I was up until Summer 2017, I now pay over £280 per month. That an increase of £2300 in charges per year totalling over £3400 per annum.


Does anyone have any information on whether my situation is actually lawful or not and whether it is worth taking to the ombudsman? I would guess a bank switch is unlikely to be accepted.


Feeling particularly aggrieved as I have only ever banked with Lloyds and have done for 40+ years.

I'd appreciate anyone's help or comment.

Thank you.

Edited by dx100uk
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get out of there

open a parachute account and get your income paid into that.

its YOUR MONEY take control

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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