Jump to content

 

BankFodder BankFodder


  • Tweets

  • Posts

    • Winemark the wine merchant ltd northern ireland
    • Hi Sweet and welcome to CAG   Are you willing to disclose the employer in this case ?
    • I was the manager of an off license. We reopened on mon 30th, I received a very large delivery which we weren’t expecting (and I wasn’t told about until 2hrs before by my line manager) all managers received a text from regional manager which stated when deliveries are coming in shops are to be closed. He didn’t ring this info in, I just read the text.   When I saw how big del was (completely covered the floor, could barely move around it) I kept my shutters closed and proceeded to pack delivery away. The store remained closed and we lost 5hrs trading time. I didn’t seek permission from manager to do this, with the current safety precautions enacted (only allowed 1 customer in at a time as manadated by HQ) I didn’t feel this could be safely achieved with 3 members of staff in and all the stock everywhere.  regional manger calls into shop at 4:50, hits roof that it’s closed and storms out of shop after exclaiming I didn’t have the authority to keep shop closed.   Fast forward 1 1/2 weeks later today regional manager comes in at 4pm with prepared questions, I answer truthfully stated I didn’t think it was safe I had the best interests of business at heart that I had turned up for work every day since this incident and nothing had been said. He said that they will examine this information and can come back for more evidence if needed.    He goes away again and at 5:59 (my shift finished at 6) he came back in saying they’d examined all the evidence and that their decision was dismissal, I was to gather my things and there’d be a letter in the post with information should I wish to appeal.  quite a shock.   I will see what this letter states as their reasons I committed gross misconduct, I am a bit at a loss as to what I specifically did to be deemed gross misconduct.   I’ve worked for them for 10years, taken 2 days off sick in that entire time and had a faultless record   I’m just flabbergasted they’d immediately sack me for something which happened in unprecedented times when all I was trying to do was keep myself and my staff safe and safely make their store presentable and adequately accessible for all.   Any thoughts on the above? Obviously this is all too fresh as it happened only hours ago 
    • Hi KL1 and welcome to CAG.   You say the buyer contacted you saying, "...... he had seen it cheaper somewhere else and wanted to cancel the sale."   Do you have this in writing and, if so, in what format ?   It would be useful if you could tell us more about the item you sold.    
    • I wanted to report a success against UKPS that started in Dec 2018 and was concluded today.  I did do a bit of reading through this site for guidance though so thanks for that!    in Dec 2018 a family member reversed onto a private road in Coventry and waited about 1 minute or so to collect their partner.  Meanwhile the owner was loitering and waiting to catch anyone on his land with photos.  2 photos were taken about 40 seconds apart.   With my help I disputed the charge stating that the driver had not "parked" but had only stopped momentarily to pick up a passenger.  I did not state at any point who the driver was.   UKPS from Leamington Spa were trying to enforce this and insisted on the charge of £60 + £100 being paid.  I sent a 2nd letter confirming the position of the 1st letter and that no further letters would be sent.   4 threatening letters were sent from Debt Recovery Plus and Zenith Collections and duly ignored.  The last kindly offered to settle for £136!    Then a letter from Gladstones Sols threatening the same was also sent, and mentioned Beavis vs Parking Eye.  This was also duly ignored.   Finally a Letter Before Action was sent by email.  Aha!  Game on.  They cited Vehicle Control Services Ltd v Nick Idle and Vehicle Control Services Limited v Damen Ward and that stopping for any time is a breach, and it was only the length of time stopped that may affect the value of the breach.   I said that signage said no PARKING, not no STOPPING and that appropriate case law was JOPSON v HOMEGUARD where the judge specifically said "Merely to stop a vehicle cannot be to park it"   They then came back at me with an evidence bundle they were allegedly going to use at court against me, stated the signage was clear,  a nd repeated their "no stopping" case   I came back at them with the same as before and added that, in their world, someone coming onto the land and wanting to read the signage would have precisely NO TIME AT ALL to so as, according to them, even stopping for mere seconds was a breach.  I also threatened that I would claim costs for my wasted time in dealing the case.   Today they emailed me as follows: ---------------------------------------------------------------------------------------------------- Good Morning,   Thank you for your correspondence. We apologise for the delay in our response, however as no further action has taken place we trust you agree no prejudice has been suffered.   Please note that our Client has cancelled our instruction on this matter and the matter is considered closed.   No further action is warranted. Kind Regards ----------------------------------------------------------------------------------------------------   16 months on and UKPS gave in  
  • Our picks

salphy

Nationwide/LMS/Gorvins solicitor quote not honoured after acceptance

style="text-align:center;"> Please note that this topic has not had any new posts for the last 951 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

hi sorry I'm not sure where best to post this.

 

We have a remortgage going through with nationwide.

During the application process we were asked if we needed transfer of equity and we said yes.

 

 

It then told us we needed legal advice for this and do we want a quote from one of their solicitors and do we want a quote?

We said yes and it brought back a quote of £255, asked us if we wished to accept and I said yes and proceeded with the application.

 

I then got the application summary which states everything:

Transfer of equity required? Yes

Free legals taken? Yes

Solicitor quote provided? Yes, £255

Quote accepted? Yes

 

We then got the quote breakdown from LMS with nationwides logo at the top

which included solicitor base cost, telegraphic transfer fee and disbursements totalling.

£255 including VAT. But doesn't include transfer of equity.

 

We were then allocated to gorvins solicitors by lms.

We received the welcome pack with quote and request of payment for £535.

This again didn't include the transfer of equity but had everything in the lms quote breakdown

but each item more expensive and other fees such as scanning and file storage.

 

 

I rang them to query it but they didn't know why the quotes differed but said transfer of equity would make it more expensive.

 

I've been passed back and forth the 3 of them with promises someone will contact me but never does.

Until I spoke with someone at nationwide last week who has chased them up for me but rather than reply to her they replied to me.

 

Gorvins stated I'd been provided with an old quote due to a technical error and it is now more expensive but agreed with nationwide.

 

I then spoke to lms who had a supervisor ring me back today and tell me the same thing and that they can only apologise and close the file for me if I don't want to go ahead at the price provided by Gorvins.

 

 

They said all the firms they work with will be the same price as fees are fixed and they can only apologise and told me to contact nationwide as they were the ones who provided the first quote.

 

 

I said it wasn't good enough because they've now delayed us 3 weeks without any work even being started on the remortgage and now I have to find a new solicitor.

 

 

They also asked if the nationwide quote stated £255+fees as it would normally be quoted as base cost for the remortgage(£325)+fees and I confirmed it hadnt and said this was wrong as the additional £210 fees are compulsory for the basic remortgage even without transfer of equity so shouldn't be hidden. She then agreed to submit a formal complaint.

 

I then contacted nationwide to complain to them about the initial quote to be told the initial quote is provided by LMS even though it's their website they work together and solicitor side of it is nothing to do with them and it's fairly new but they've been asked that all complaints go through to LMS's complaints department so they are aware of it and it's happened a few times with others but LMS will be dealing with it.

 

What do I do now?

Do they not have to honour the quote that was accepted and agreed?

LMS didn't really seem interested and just kept telling me I could decline and find my own solicitor and didn't have to go through with theirs.

 

Should I just go with my own to avoid any more delay or wait for the outcome of the complaint?

I've found one for £435 including transfer of equity?

 

Thanks.

Share this post


Link to post
Share on other sites

yes, go with your own and continue the complaint. You may end up arguing about whetehr you actually needed legal advice at all so consider teh regulatory bodies like the ASA if the fees are on a web site. and the FCA

Share this post


Link to post
Share on other sites

Thank you.

 

 

I think we do need it as it's a quote for conveyancing for the remortgage. The transfer of equity hasn't been included.

 

 

I've just spoken to the ombudsman's. The financial ombudsman said they would usually have to honour the quote but check with legal ombudsman in case it differs being legal services.

 

 

Legal ombudsman said they weren't aware of anything in law that they have to honour it but if I was to go ahead with the work and then put in a formal complaint and pass it onto them they can look at recovering the additional money for not sticking to the price they gave me initially. But if I go elsewhere then there wouldn't be any money paid to them to recover.

 

 

But if I continue with them I have to pay out the £535+ or wait 4 weeks for their complaint procedure to be completed then for the ombudsman to investigate get it back if upheld. Which will mean at least 7 weeks delay in total before any work is even started on the remortgage.

 

 

Really don't know what to do. I'm so annoyed.

Share this post


Link to post
Share on other sites

Also the fees weren't on a website they were provided online during application and then confirmed in the application confirmation documents.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...