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    • Hi, In my last post I mentioned I had received an email from SS who were asking me to hand over the keys to my mother’s flat so they could pass them to the Law firm who have been appointed court of protection to access, secure and insure my mother’s property.  Feeling this, all quickly getting out of my hands I emailed ss requesting proof of this. I HAVEN’T HEARD BACK FROM SS.  Yesterday, I received an email (with attached court of protection order) from the Law Firm confirming this was correct (please see below a copy of this).  After reading the court of protection order I do have some concerns about it:   (a)   I only found out yesterday, the Law firm had been appointed by the court back in January.  Up until now, I have not received any notification regarding this.  (b)   Section 2   - States I am estranged from my mother.  This is NOT CORRECT    The only reason I stepped back from my mother was to protect myself from the guy (groomer) who had befriended her & was very aggressive towards me & because of my mother’s dementia she had become aggressive also.  I constantly tried to warned SS about this guy's manipulative behaviour towards my mother and his increasing aggressiveness towards me (as mentioned in previous posts).  Each time I was ignored.  Instead, SS encouraged his involvement with my mother – including him in her care plans and mental health assessments.   I was literally pushed out because I feared him and my mother’s increasing aggression towards me. Up until I stepped back, I had always looked after my mother and since her admission to the care home, I visit regularly.   .(c)    Sections -  4, 5 and 7  I am struggling to understand these as I don’t have a legal background.  I was wondering if there is anyone who might be able to explain what they mean.  It’s been a horrendous situation where I had to walk away from my mother at her most vulnerable because of; ss (not helping), scammer and groomer. I have no legal background, nor experience in highly manipulative people or an understanding of how the SS system operates, finding myself isolated, scared and powerless to the point I haven’t collected my personal belongings and items for my mother’s room in the care home.  Sadly, the court has only had heard one version of this story SS’s, and based their decision on that. My mother’s situation and the experience I have gone through could happen to anyone who has a vulnerable parent.    If anyone any thoughts on this much appreciated.  Thank you. ______________________________________________________  (Below is the Court of Protection Order)  COURT OF PROTECTION                                                                                                                                                                                   No xxx  MENTAL CAPACITY ACT 2005 In the matter of Name xxx ORDER Made by  Depty District Judge At xxx Made on xxx Issued on 18 January 2024  WHEREAS  1.     xxx Solicitors, Address xxx  ("Applicant”) has applied for an order under the Mental Capacity Act 2005.  2.     The Court notes (my mother) is said to be estranged from all her three children and only one, (me) has been notified.  3.     (Me) was previously appointed as Atorney for Property and Affairs for (my mother).  The Exhibity NAJ at (date) refers to (me) and all replacement Attorneys are now officially standing down.  4.     Pursuant to Rule 9.10 of the Court of Protection Rules 2017 and Practice Direction 9B the Applicant 2must seek to identify at least three persons who are likely to have an interest in being notified that an application has been issues.”  The children of (my mother), and any other appointed attorneys are likely to have an interest in the application, because of the nature of relationship to (my mother).  5.     The Court considers that the notification requirements are an important safeguard for the person in respect of whom an order is sought.  6.     The Court notes that it is said that the local authority no longer has access to (my mother’s) Property.  7.     Further information is required for the Court to determine the application.  IT IS ORDERED THAT  Within 28 days of the issue date this order, the Applicant shall file a form COP24 witness statement confirming that the other children of (my mother) and any replacement attorneys have been notified of the application and shall confirm their name, address, and date upon which those persons were notified.  If the Applicant wishes the Court to dispense with any further notification, they should file a COP9 and COP24 explaining, what steps (if any) have been taken to attempt notification and why notification should be dispensed with.   Pending the determination of the application to appoint a deputy for (my mother), the Applicant is authorised to take such steps as are proportionate and necessary to access, secure and insure the house and property of (my mother).   This order was made without a hearing and without notice.  Any person affected by this order may apply within 21 days of the date on which the order was served to have the order set aside or varied pursuant to Rule 13.4 of the Court of Protection Rules 2017 (“the Rules”).  Such application must be made on Form COP9 and in accordance with Part 10 Rules.              
    • Unless I've got an incorrect copy of the relevant regulation: The PCN is only deemed to have arrived two days after dispatch "unless the contrary is proved" in which case date of delivery does matter (not just date of posting) and I would like clarification of the required standard of proof. It seems perhaps this hasn't been tested. Since post is now barcoded for the Post Office's own tracking purposes perhaps there is some way I can get that evidence from the Post Office...
    • I would say You should accept it - I HIGHLY doubt you will  be able to claim for letters at trial ans they’re offering you that, which is higher monetary value than interest.   Also they raise a good point, getting interest at anything above 4% is lucky these days, yes judges give it, but rarily above 4%   Also you might find depending on the judge  you don’t get some costs if you take it all the way over £7.40 when court woukdnt award letters costs and thus meaning their award would be less than evris offer which was made    Up to you though but the wait will be 3-4mo for a trial date at least
    • Hi Folks, Been 162 days! Just by way of update. Today I received a text from Opos Ltd so no doubt Capquest are renting the debt out to anybody who fancies a nibble. Safe to say I will not be responding.
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Garage refusing to quote before starting work


kc89
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Hi, I took my car in to a local garage to repair an oil leak around 2 months ago.

 

From what the garage have told me, it looks like there was an oil leak on the car previously which had been badly repaired. It appears that the engine ran low on oil at some point and I've now been told I need a new engine :|

 

The garage told me they would try to find a replacement engine but after waiting for a couple of weeks, I tried to find one myself.

 

I've been able to find a reconditioned engine with 12 months warranty which can be delivered to the garage.

 

I've confirmed with the garage and engine supplier that all required parts will be included etc.

 

The problem is that the garage is refusing to provide me with a quote (or even estimate) for the work until they have the new engine delivered.

 

As I have no idea what it could cost to fit the engine, I'm a bit hesitant to place the order for the reconditioned engine.

 

The old engine has already been removed so I'm unable to move the car from the current garage.

 

My only other option is for the garage to put the old engine back in the car and take it elsewhere, but this will still mean paying £600 labour for the old engine to be put back in the car.

 

Is it unreasonable to ask for a quote (or just an estimate) before paying for the engine. I'm a bit concerned that the garage could charge any amount and leaving me with no choice but to pay.

 

Any help would be appreciated.

 

Thanks.

Edited by kc89
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Put the car on a trailer/towing dolley along with the engine.

 

Certainly won't cost you 600£!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I would imagine that they are wishing to see the new unit before quoting in order to see what ancillary equipment, alternator, power steering pump, air con pump etc needs to be changed over, which would affect the time required. When you say that both the garage and supplier of the replacement confirm that all parts needed would be included, I imagine that this related only to injectors, oilfilter, spark plugs (if petrol).

 

I can understand the reluctance of the garage to quote (legally binding figure) if they are not sourcing the replacement from a regular supplier with known preparetory work. The replacement could easily have no flywheel or ancillary belt pullys fitted

 

Remember that you will still be responsible for the time alreading spent in removing the engine for diagnosis, even if you did have the vehicle towed to another garage.

My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

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I don't know why some garages have an issue with offering quotes? After-all they are only estimates and can go up, and in some cases down. Main thing is that the customer is kept fully in the picture at all times.

 

We used to own a few garages over the years and often we would be asked for a quote to fit an engine which the customer wanted to provide themselves. We always gave them a quote based on the engine being complete and in good working order but we offered no warranty on the second hand unit as we didn't provide it. We would always assess the condition of the engine when it arrived and BEFORE carrying out any work, if it needed any new components we would always ensure the customer fully understood the costs etc prior to carrying out the job. Made no sense to keep anything from the customer as we wanted the work, also never made sense to carry out any work which the customer had never agreed to. Understandable that any customer would want an estimate before committing to anything, and so we always made it as easy as possible for them to make the decision, and if the job took longer than we estimated, then that was our problem. Likewise, if they decided not to have the work done because it was too expensive then so be it, saved everyone hassle and no need to chase them for payment when they couldn't afford it after all the work was carried out.

 

Key to it all is to work with the customer to get the job done and everyone is happy. If they can't offer you a quote without seeing the engine (based on it being in good condition) then go to another garage.

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quite. an estimate is an estimate subject to. and shouldn't be a prob in most cases.

as you say if things change then they should let the customer know. time spent though wld usually be chargeable.

thing is, afaik legally, a garage agreeing to use customer supplied parts etc wld be under the same statutory legal obligation (re fitness etc) as if the garage sourced the parts themselves etc for use?

hence why they would need to inspect first to be satisfied that the customers supplied parts etc are fit/satisfactory etc.

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I've never heard of any garage warranting a customer supplied part, I think only the parts supplied and work carried out by the garage is warranted? I might be wrong but I doubt any garage would carry out such work if that were the case because there are plenty of unscrupulous characters out there who would supply their own known cheap damaged engines etc and plead innocence when it doesn't work and hold the garage responsible for the repairs. When we offered a quote and the customer supplied their own parts, we always stipulated on the quote and invoice that we would not be responsible for the parts supplied by them, thus the customer always knew in advance where they stood. If they didn't agree to those terms then we wouldn't carry out the work and nobody looses out.

 

Basically if a customer bought an engine or gearbox from another supplier, then the contract of sale is between them and usually most suppliers offer a 12 month guarantee with the engine/gearbox. We wouldn't warrant someone else's engine because although you can spot a few issues when looking over it, it would not be possible to know if it is in full working order until it is fully fitted and up and running, that was a guarantee the supplier offered, especially if it was a reconditioned unit. If we sourced a second hand engine/gearbox from a supplier on behalf of a customer and fitted it, we would be fully responsible.

 

All our parts were bought from major motor factors and so if there was an issue we could refer back to them as they would guarantee the parts because the contract of sale is between them and us, not the customer.

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