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    • I was the manager of an off license. We reopened on mon 30th, I received a very large delivery which we weren’t expecting (and I wasn’t told about until 2hrs before by my line manager) all managers received a text from regional manager which stated when deliveries are coming in shops are to be closed. He didn’t ring this info in, I just read the text.   When I saw how big del was (completely covered the floor, could barely move around it) I kept my shutters closed and proceeded to pack delivery away. The store remained closed and we lost 5hrs trading time. I didn’t seek permission from manager to do this, with the current safety precautions enacted (only allowed 1 customer in at a time as manadated by HQ) I didn’t feel this could be safely achieved with 3 members of staff in and all the stock everywhere.  regional manger calls into shop at 4:50, hits roof that it’s closed and storms out of shop after exclaiming I didn’t have the authority to keep shop closed.   Fast forward 1 1/2 weeks later today regional manager comes in at 4pm with prepared questions, I answer truthfully stated I didn’t think it was safe I had the best interests of business at heart that I had turned up for work every day since this incident and nothing had been said. He said that they will examine this information and can come back for more evidence if needed.    He goes away again and at 5:59 (my shift finished at 6) he came back in saying they’d examined all the evidence and that their decision was dismissal, I was to gather my things and there’d be a letter in the post with information should I wish to appeal.  quite a shock.   I will see what this letter states as their reasons I committed gross misconduct, I am a bit at a loss as to what I specifically did to be deemed gross misconduct.   I’ve worked for them for 10years, taken 2 days off sick in that entire time and had a faultless record   I’m just flabbergasted they’d immediately sack me for something which happened in unprecedented times when all I was trying to do was keep myself and my staff safe and safely make their store presentable and adequately accessible for all.   Any thoughts on the above? Obviously this is all too fresh as it happened only hours ago 
    • Hi KL1 and welcome to CAG.   You say the buyer contacted you saying, "...... he had seen it cheaper somewhere else and wanted to cancel the sale."   Do you have this in writing and, if so, in what format ?   It would be useful if you could tell us more about the item you sold.    
    • I wanted to report a success against UKPS that started in Dec 2018 and was concluded today.  I did do a bit of reading through this site for guidance though so thanks for that!    in Dec 2018 a family member reversed onto a private road in Coventry and waited about 1 minute or so to collect their partner.  Meanwhile the owner was loitering and waiting to catch anyone on his land with photos.  2 photos were taken about 40 seconds apart.   With my help I disputed the charge stating that the driver had not "parked" but had only stopped momentarily to pick up a passenger.  I did not state at any point who the driver was.   UKPS from Leamington Spa were trying to enforce this and insisted on the charge of £60 + £100 being paid.  I sent a 2nd letter confirming the position of the 1st letter and that no further letters would be sent.   4 threatening letters were sent from Debt Recovery Plus and Zenith Collections and duly ignored.  The last kindly offered to settle for £136!    Then a letter from Gladstones Sols threatening the same was also sent, and mentioned Beavis vs Parking Eye.  This was also duly ignored.   Finally a Letter Before Action was sent by email.  Aha!  Game on.  They cited Vehicle Control Services Ltd v Nick Idle and Vehicle Control Services Limited v Damen Ward and that stopping for any time is a breach, and it was only the length of time stopped that may affect the value of the breach.   I said that signage said no PARKING, not no STOPPING and that appropriate case law was JOPSON v HOMEGUARD where the judge specifically said "Merely to stop a vehicle cannot be to park it"   They then came back at me with an evidence bundle they were allegedly going to use at court against me, stated the signage was clear,  a nd repeated their "no stopping" case   I came back at them with the same as before and added that, in their world, someone coming onto the land and wanting to read the signage would have precisely NO TIME AT ALL to so as, according to them, even stopping for mere seconds was a breach.  I also threatened that I would claim costs for my wasted time in dealing the case.   Today they emailed me as follows: ---------------------------------------------------------------------------------------------------- Good Morning,   Thank you for your correspondence. We apologise for the delay in our response, however as no further action has taken place we trust you agree no prejudice has been suffered.   Please note that our Client has cancelled our instruction on this matter and the matter is considered closed.   No further action is warranted. Kind Regards ----------------------------------------------------------------------------------------------------   16 months on and UKPS gave in  
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kc89

Garage refusing to quote before starting work

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Hi, I took my car in to a local garage to repair an oil leak around 2 months ago.

 

From what the garage have told me, it looks like there was an oil leak on the car previously which had been badly repaired. It appears that the engine ran low on oil at some point and I've now been told I need a new engine :|

 

The garage told me they would try to find a replacement engine but after waiting for a couple of weeks, I tried to find one myself.

 

I've been able to find a reconditioned engine with 12 months warranty which can be delivered to the garage.

 

I've confirmed with the garage and engine supplier that all required parts will be included etc.

 

The problem is that the garage is refusing to provide me with a quote (or even estimate) for the work until they have the new engine delivered.

 

As I have no idea what it could cost to fit the engine, I'm a bit hesitant to place the order for the reconditioned engine.

 

The old engine has already been removed so I'm unable to move the car from the current garage.

 

My only other option is for the garage to put the old engine back in the car and take it elsewhere, but this will still mean paying £600 labour for the old engine to be put back in the car.

 

Is it unreasonable to ask for a quote (or just an estimate) before paying for the engine. I'm a bit concerned that the garage could charge any amount and leaving me with no choice but to pay.

 

Any help would be appreciated.

 

Thanks.

Edited by kc89

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Put the car on a trailer/towing dolley along with the engine.

 

Certainly won't cost you 600£!


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Agree.

Get quotes from other garages and when you find a suitable one, get the car towed there.

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If they can refit the old engine for £600, surely putting the new one in instead shouldn't cost much more.

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I would imagine that they are wishing to see the new unit before quoting in order to see what ancillary equipment, alternator, power steering pump, air con pump etc needs to be changed over, which would affect the time required. When you say that both the garage and supplier of the replacement confirm that all parts needed would be included, I imagine that this related only to injectors, oilfilter, spark plugs (if petrol).

 

I can understand the reluctance of the garage to quote (legally binding figure) if they are not sourcing the replacement from a regular supplier with known preparetory work. The replacement could easily have no flywheel or ancillary belt pullys fitted

 

Remember that you will still be responsible for the time alreading spent in removing the engine for diagnosis, even if you did have the vehicle towed to another garage.


My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

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If I owned a garage id want to see the replacement engine before quoting.

Parts missing, is the new engine compatible???

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I don't know why some garages have an issue with offering quotes? After-all they are only estimates and can go up, and in some cases down. Main thing is that the customer is kept fully in the picture at all times.

 

We used to own a few garages over the years and often we would be asked for a quote to fit an engine which the customer wanted to provide themselves. We always gave them a quote based on the engine being complete and in good working order but we offered no warranty on the second hand unit as we didn't provide it. We would always assess the condition of the engine when it arrived and BEFORE carrying out any work, if it needed any new components we would always ensure the customer fully understood the costs etc prior to carrying out the job. Made no sense to keep anything from the customer as we wanted the work, also never made sense to carry out any work which the customer had never agreed to. Understandable that any customer would want an estimate before committing to anything, and so we always made it as easy as possible for them to make the decision, and if the job took longer than we estimated, then that was our problem. Likewise, if they decided not to have the work done because it was too expensive then so be it, saved everyone hassle and no need to chase them for payment when they couldn't afford it after all the work was carried out.

 

Key to it all is to work with the customer to get the job done and everyone is happy. If they can't offer you a quote without seeing the engine (based on it being in good condition) then go to another garage.

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quite. an estimate is an estimate subject to. and shouldn't be a prob in most cases.

as you say if things change then they should let the customer know. time spent though wld usually be chargeable.

thing is, afaik legally, a garage agreeing to use customer supplied parts etc wld be under the same statutory legal obligation (re fitness etc) as if the garage sourced the parts themselves etc for use?

hence why they would need to inspect first to be satisfied that the customers supplied parts etc are fit/satisfactory etc.


IMO

:-):rant:

 

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I've never heard of any garage warranting a customer supplied part, I think only the parts supplied and work carried out by the garage is warranted? I might be wrong but I doubt any garage would carry out such work if that were the case because there are plenty of unscrupulous characters out there who would supply their own known cheap damaged engines etc and plead innocence when it doesn't work and hold the garage responsible for the repairs. When we offered a quote and the customer supplied their own parts, we always stipulated on the quote and invoice that we would not be responsible for the parts supplied by them, thus the customer always knew in advance where they stood. If they didn't agree to those terms then we wouldn't carry out the work and nobody looses out.

 

Basically if a customer bought an engine or gearbox from another supplier, then the contract of sale is between them and usually most suppliers offer a 12 month guarantee with the engine/gearbox. We wouldn't warrant someone else's engine because although you can spot a few issues when looking over it, it would not be possible to know if it is in full working order until it is fully fitted and up and running, that was a guarantee the supplier offered, especially if it was a reconditioned unit. If we sourced a second hand engine/gearbox from a supplier on behalf of a customer and fitted it, we would be fully responsible.

 

All our parts were bought from major motor factors and so if there was an issue we could refer back to them as they would guarantee the parts because the contract of sale is between them and us, not the customer.

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agree, it would seem quite right not to warranty any customer supplied parts

what i meant was re any possible statutory/legal liability. hence my thinking.

i just did a quick googly and this came up

http://iaafnewsletter.co.uk/2017/05/05/customer-supplied-parts-are-you-fitting-them/


IMO

:-):rant:

 

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