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screwed up energy co migrations not always utility co fault


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I have been waiting a couple of months for a migration from one energy supplier to another to be completed and get my final bill but I kept getting the same lame assurances that it will happen soon, could be aonther month etc.

 

 

I found out that my old supplier, Greenstar, hadnt been given the electricity final reading so I got on to the new supplier, who assured me it had been forwarded.

 

 

I found out that the numbers are passed through various middle men first and then put on a database where the oldco can look at it.

 

 

Well, guess what? A company called SMS (smart metering systems) based in Cardiff hadnt forwarded the reading given to them so they werent on the database.

 

 

When I compained to them about their inability to do their job they said that it was a data flow problem insinuating that it was a computer glitch.

What they meant is they forgot to do it.

 

These third parties get paid handsomely for basically doing nothing and there is a chain of them involved, not just one.

 

 

No wonder this country looks like it is struggling, we create methods of cocking things up that others simply couldnt comprehend.

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