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    • Hi all, just to close this one, please see the photos below....before and after    Thank you, all, for some great advice (as per usual!)
    • Thanks BankFodder.   I wasn't intending on making bones about it with them but I was irked at being dismissed with the phrase 'it's store policy'.  I returned it because I was returning an air hockey game which wasn't functioning properly.  I would have assumed that if it were designed as a toy for an audience that may be prone to dropping it, it would be made to be suitably durable.  I was expecting that a year would have been reasonable and by it not lasting it was, as you mentioned, not of satisfactory quality. Alas, it's not something I wish to pursue to find out for sure.   I do appreciate your feedback, as always on here, I like to know where I stand with these things.  Thanks also for the heads-up on the Youtube video, I had not thought of that.
    • I've also being doing some reading over the weekend. It appears the law of properties act 1925 does not apply in Scotland (only England and Wales).   "In Scotland an assignation need not be in writing, and intimation is all that is needed to give the assignee a right effective against all parties. Apart from the terminology, the principal differences in England are as follows. Under the Law of Property Act 1925 the assignment must be in writing, the entire benefit must be assigned, and notice must be given to the other contracting party. If any of these elements are missing there may still be an equitable assignment – under which an assignee would typically need to join the assignor as a party to any action under the contract."   So I think the NOA defence is not going to hold up, as Nolans are probably right in what they are saying that their letter (intimation) is sufficient.   So my sole defence is going to be lack of default notice under section 87/88.   Any advice at this stage? I assume costs are still capped at £150 if lose?
    • Hi bankfodder. I do have the invoice in my email, so would it be the cost of the turbo and labour for fitting
    • as i said unsure of what this 15% is about.   the FOS/FCA clearly describe how refund calcs show have been made the their relevant sites.   p'haps at this juncture it might be better to scan up to ONE multipage PDF their refund letters  another set of eyes is always belter.   please read our upload guide carefully      
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I had a car accident in December 2016 and a solicitor e-mailed me and started work in January 2017 but hasn't done much.

 

I didn't realise but another solicitor seems to have started work on this case in May 2017 and have done a lot more than the first.

 

I hadn't even realised that this second solicitor was different and have just answered them (all done on e-mail) and gone to the physiotherapy and psychotherapist organised by them.

 

The first one has now been back in touch and its just clicked that there are 2 doing the same case.

 

Please can anyone give me advice on what to do.

Thanks so much.

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Hi,

the second employer just started e-mailing and asking me to e-mail back some details.

I have signed stuff to the 2nd company as they have worked much quicker and harder.

 

The 1st company has just come back on the scene.

Don't think I have signed letters of engagement.

 

No excuse for not realising I know but I'm a busy driving instructor and just look at my e-mails when I come in at night and answer them also its not always the same person who sends an e-mail and I just did not realise these were from different companies.

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Hi, the second employer just started e-mailing

 

Employer?

 

and asking me to e-mail back some details. I have signed stuff to the 2nd company as they have worked much quicker and harder.

 

Hang on! I thought you were saying it was because you didn't realise they were a different firm.

Yet you hadn't signed stuff for the first firm, and the 2nd behaved in a different way.

 

What fee arrangements have been agreed with each?

 

This, too may influence things.

You need to get your story straight & stick to it, or they'll have you on the hook for 2 sets of fees, at least for the work each has done up until now.

 

 

 

The 1st company has just come back on the scene. Don't think I have signed letters of engagement. No excuse for not realising I know but I'm a busy driving instructor and just look at my e-mails when I come in at night and answer them also its not always the same person who sends an e-mail and I just did not realise these were from different companies.

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Well the stuff I signed wasn't initial stuff for the 2nd company,

they have moved quick and got a settlement amount already and I have signed documents regarding that.

 

Sorry I sound a bit dim but it didn't enter my head that 2 companies would do this,

I hadn't contacted either of them myself.

 

Appreciate the feedback, thanks.

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If you haven't signed anything with the first firm just tell them that they were never formally instructed and that you no longer require their services.

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Are both solicitors actually dealing with your injury claim? It's not uncommon that there could be a firm dealing with the injury claim and another instructed by an insurer in relation to repair costs.

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Thanks for replies. Trying to look back and see what was signed. Have told them both that there are 2 of them and told the first one that it is better I carry on with the second as they have arranged physio and another doctor so think I would be further in with them. Have to be honest and stop any further work being done.

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  • 2 months later...

Can anyone help as to the situation, should the second solicitor have checked we weren't being represented by anyone else.

 

Have told both solicitors we inadvertently have both acting for us and the first solicitor has hit us with a £2,700 bill.

 

We haven't ever done this before and our inexperience has cost us all the money.

 

Different people e-mail all the time, we have had 7 different people e-mailing from both firms and it is hard to know who is who.

 

Any input would be so appreciated.

Edited by dx100uk
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Hard to tell without the answers to the questions (you were previously asked) about what was signed, with whom, and which "bits" each firm was acting on / instructed for.......

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How did you end up with two different firms of solicitors working on the same case?

 

I think we would need to know how this happened in order to understand whether you have to pay this bill or not.

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EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Can anyone help as to the situation, should the second solicitor have checked we weren't being represented by anyone else. Have told both solicitors we inadvertently have both acting for us and the first solicitor has hit us with a £2,700 bill. We haven't ever done this before and our inexperience has cost us all the money. Different people e-mail all the time, we have had 7 different people e-mailing from both firms and it is hard to know who is who. Any input would be so appreciated.

 

 

Checked how? There is no central database to look it up on.

 

It was your responsibility to check before instructing a new firm of solicitors.

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