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No electrical connection on Oven when sales said there was

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Hi, just bought a new oven from Currys. When deciding between a couple of makes, the sales person indicated that the one that was more expensive just needed to be plugged in. I asked her to confirm that it just needed plugged in and there was no need for installation by an electrician, and that the £90 fee for installation wasn't needed for that model. Which she confirmed, gladly.

 

The lack installation fee was the deciding factor, if no installation was needed then I could go to the top of my budget and pick the one I did

 

The oven has now been delivered and lo and behold... no electrical connection, no leads, no plugs, and needs an electrician to fit it.

 

I have contacted them to raise a complaint and find out what they will do about it. The person that took the call said that they will only advise to return it to the store for an exchange for one with a plug.

 

Before the come back, and confirm what the person said on the phone.

 

As the deciding factor in the sale was that no installation was needed, do I have to return it, or do they have to provide someone to install it (or re-imburse me), or provide any fix?

 

Cheers

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Did you ask if it requires an electrician to install it?

Because technically the answer is no.

Any competent person could install it.

Is the oven less than 2.9kw? Or higher?

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HI Disgruntled, I did ask them to confirm that it didn't need anyone to install it and that there was no need for the installation fee with it and to just plug it in.

 

It's a 2.9KW and the blurb says 13amp connection

 

● Energy efficiency rating A (NO_FEATURE) than the standard value

(0.99 kwh) for qualifying for energy class A

● Total connected load 2.9 KW

● Energy efficiency rating (acc. EU Nr. 65/2014):

Energy consumption per cycle in fan-forced convection mode:

0.84 kwh

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If the oven is designed to be plugged in via a 13A socket then it will be supplied with a factory fitted flex and moulded 3 pin plug

 

If no flex is fitted ,likely to require hard wiring back to the CU, with local isolation, usually in adjacent cupboard or above worktop.

 

How was your old oven connected ? If hard wired simply use the old connection..assuming you kept it.

 

 

Andy


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