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    • Piers aint that bad (recently amended opinion)  
    • It looks as if you have been completely ripped off. I'm sorry about that but frankly I don't think there is much you can do – and believe me, it is not often that I say that on this forum. I think it's fairly clear that there has been a deception here and although it won't help massively, I would suggest that you report the crime to the police. They will try to say that is a civil matter and you will have to stick to your guns and say that no there's been a deception, that this man is selling cars in an unroadworthy condition and probably he is committing tax fraud offences as well. I'm afraid that there doesn't even evidence that you have the correct name. It seems entirely possible that such a person simply doesn't exist. I don't see any point in beginning a legal action because if you don't even have the correct name for this dealer, then a judgement recorded against his credit file will make absently no difference at all and you will simply incur the costs of bringing the claim. I doubt very much whether he would bother to respond to a claim or to put in a defence. If he did put in a defence then if you wanted to move on to the hearing stage you would have to pay another fee and this would simply put you even more out of pocket – probably to the tune of about £250 or so – and as it seems very unlikely that you could ever enforce the judgement, you would never get any of this money back. I'm sure you feel very bad and very upset. The only other thing you should do is start going around the review sites and putting up negative reviews about this person and his business – and business names. At least it will put other people on guard and you never know, you might stumble across other people who know more about him and actually know who he is. If you do decide to inform the police then you should tell the police that he is trading under a false name. In terms of your car, I'm afraid that the only way I can suggest to cut your losses is to have the work done. It means that you are £1000 down on the deal – but at least you will have a driving car. However, before doing that I would have the car thoroughly checked over to make sure that there aren't any other defects which are about to materialise which might eventually make the car is simply not economical to repair. You said that there was an MOT certificate in the glove box. Is it a recent MOT certificate? Are you able to speak with the previous owner at all?  Cagger @Daniel Hanson who has also bought a vehicle from the same person may be able to help you in this respect. It seems that he has been lucky enough not to have any problem so far with the car that he bought. I think at the very least, the lessons to be drawn from this are: Don't purchase a used car – or any car from a dealer who is far away from you make sure you check the car yourself make sure that the dealer is well established and do some research on forums and review sites for negative reviews and positive reviews. However, be suspicious of positive reviews. Don't pay cash/bank transfer. You lose all control of your money. Insist on paying by credit card or debit card and if the dealer won't accept it then walk away. Ignore warranties. They are meaningless and they are simply a red herring intended to distract you from your statutory rights. However, as you are discovering, even your statutory rights are meaningless if you are unable to identify the dealer and if you are able to identify any assets belonging to the dealer against which you could enforce judgement. Please do let us know how this develops and if you are able to track anybody down. As I say, I think you should certainly inform the police – but it will be a hard job to get them to take notice because they will simply try to say that it's a civil matter and there is no evidence of a crime. You will have to push hard.
    • That is one mean spirited individual, looks like what a Dickensian female Workhouse Beadle would look like.
    • I'll reply more fully  later as I'm about to go out. But meantime who was this person who you allowed to drive your car? How did you know him? Was he insured to drive your car? If you are to defend the matter we need to find out if you have a reasonable chance of success.
    • I think it particularly telling that overweight poopulist Tory **** whos worst experience on missing a meal is missing out on cake, biscuit and tea for elevensese between free breakfast and free lunch, and who voted as a decidedly overweight whole to leave British children hungry, STILL claim that its age and obesity, not their own policies and practices, that have generating the 'world beating' British death rates.   Perhaps they are leading up to claiming that them voting for children to go hungry was part of the health drive to reduce the childrens risk of catching Covid? Wouldn't put it past them.    
  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

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Hi folks.

 

Just a quick one.

 

I've recently been made redundant, and Rosendale's bailiffs are swift on their heels coming to collect debts. The problem is I owe money to three creditors: HMRC, a parking fine, and a court fine. Rosendales are collecting the debts on behalf of all three clients. My question is, is this allowed? I thought a single agency can only chase an individual for the debts of one client; or have I misconstrued information somewhere?

 

We're struggling terribly financially at the moment and Rosendale's agents are visiting at least once or twice a week. Three different Rosendales bods for three different debts. If I pay one then I still lose out to the other two. I'm in a no-win situation here and feel it's wholly unfair that I'm being harassed to the extent I am at the moment.

 

To add, I've also got a disabled teenage daughter who's 19 years old living with us and she's about to have her first child any day now. The pressure we're under just to eat and pay for the roof over our heads is bad enough, and these leeches are making life almost intolerable.

 

Thanks in advance for any help you can offer.

Cheers.

Craig

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Hi folks.

 

Just a quick one.

 

I've recently been made redundant, and Rosendale's bailiffs are swift on their heels coming to collect debts. The problem is I owe money to three creditors: HMRC, a parking fine, and a court fine. Rosendales are collecting the debts on behalf of all three clients. My question is, is this allowed? I thought a single agency can only chase an individual for the debts of one client; or have I misconstrued information somewhere?

 

We're struggling terribly financially at the moment and Rosendale's agents are visiting at least once or twice a week. Three different Rosendales bods for three different debts. If I pay one then I still lose out to the other two. I'm in a no-win situation here and feel it's wholly unfair that I'm being harassed to the extent I am at the moment.

 

To add, I've also got a disabled teenage daughter who's 19 years old living with us and she's about to have her first child any day now. The pressure we're under just to eat and pay for the roof over our heads is bad enough, and these leeches are making life almost intolerable.

 

Thanks in advance for any help you can offer.

Cheers.

Craig

 

Good afternoon Craig,

 

Firstly, I am sorry to hear about your redundancy and I do hope that you are able to gain alternative employment very soon.

 

Rossendales are perfectly entitled to pursue debts on behalf of different authorities. Each debt is an individual one and as such, you should have received a Notice of Enforcement for each one with a Compliance fee of £75 being applied.

 

The statutory regulations (the Taking Control of Goods (Fees) Regulations 2014) specifically provide that when an enforcement visit is made, that the enforcement company should enforce all debts on their records at that time but that only one enforcement fee of £235 is applied. This specific clause was introduced into the regulations specifically for incidences such as yours to ensure that you are not liable for an enforcement fee of £235 for each account.

 

The imminent arrival of a grandchild would not I'm afraid mean that you are 'vulnerable'. Nonetheless, I hope that everything goes OK.

 

It is vitally important that you make contact with Rossendales to explain your circumstances. They will ask for an Income & Expenditure.

 

The problem that you would face at present would be with any car that you have outside of your home. If you read these forums you will quickly see that a vehicle outside of your home is at risk of being seized. I notice that one of the debts is parking related. The vehicle registration number would therefore feature on the warrant. !!!

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I've recently been made redundant, and Rosendale's bailiffs are swift on their heels coming to collect debts. The problem is I owe money to three creditors: HMRC, a parking fine, and a court fine. Rosendales are collecting the debts on behalf of all three clients. My question is, is this allowed? I thought a single agency can only chase an individual for the debts of one

 

Craig, you mention that one of the three debts that Rossendales are enforcing is a court fine. Rossendale's do not enforce court fines. Could it be something else?

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Hi folks.

 

I've recently been made redundant.

 

I'm sure that I dont need to remind you but please do make sure that you contact the council etc to ensure that you claim any benefits that you and your family may be entitled to.

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