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Jan 2016 purchased 3 piece leather suite from Sofology

- delivered May 2016, paid deposit c£200 with c/card, balance c£1950 with d/card this inc 'Furniture Protection' Castellan c£195

 

APRIL 2017 whilst applying Leather treatment noticed what appeared to be scuffing of Settee in two places and armchair,

contacted Sofology store and requested 'remedy'

- Store advised to claim on 'furniture protection'

- said that as it was poor quality materials I doubted they would cover!!!

 

However did as they advised but wrote (recorded delivery) to store reserving my rights under Sale of Goods Act - no response from store

 

'Furniture Protection' rejected claim and on 22 June wrote to store (Recorded Delivery) requesting action to remedy situation within 14 days

At same time contacted c/card company re possible Sect 75 claim - they advised wait for Sofology response

 

Today 14 August rang Sofology Store and was advised that I should have contacted Head Office

- asked WHY they hadn't acknowledged/responded to my letters

- recieved a 'virtual shoulder shrug'!!!

Store now say they will open a complaint and forward it to Head Office and I should recieve a response within 48 hours

 

So thats the current state of play

- needless to say I'm not a Happy Bunny and am about tp feed "NEAL' to my Dogs!!!

Edited by pzulba
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I can't help much other than to say you are not alone having issues with sofology and both their quality, then service when it does go wrong.

Have you tried tweeting it to their accounts? I don't think you will get far, but others will see it there too

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Well SF called, Apologies for response so far!!!! :lol:and a Tech booked for 1 Sept (earliest slot avail to allow for a complete on site repair!!!):lol:

 

So will wait and see!!!:madgrin:

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Well the Sofology tech arrived as promised, inspected suite and said he would do an onsite repair - this consisted of 'restraining', token about 90 minutes to do all affected bits - stain was high vapour and needed room to be well ventilated.

Tech was unable to offer suitable explanation for the wear experienced, however on completion the marks are 'gone' - will now have to wait and see!!!

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