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TKMaxx/RLP incident - a shy friend

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Hi Everyone

 

I'm doing this for a shy friend... :)

 

Please can someone give me and a friend some assistance with a few questions at the bottom of this post please, many thanks. First a bit of background and a recount of an incident that occurred on the 30th July.

 

4 Years ago:

 

She was stopped by stored detectives, RLP, etc for Price ticket swapping,

police came, discussion held between them and TK/RLP/whoever and no action taken.

She left store, very upset as really was out of character for her.

 

Carried on being worried as had an upcoming DBS check for her job.

She did a SAR request to the local police to find out what was recorded at the time.

Nothing really was and she passed the enhanced DBS check.

 

She was banned, BUT sadly paid RLP their "invitation to pay" for her peace of mind even though afterwards and some reading on here about their parasitic and bullying nature it was regretted!

She learnt her lesson and has never done anything wrong since.

 

30th July:

 

fast forward to the a couple of weeks ago.

She was wandering through TK again

(after giving it some time and started to shop there again)

 

was stopped outside the changing room by 2 bods and asked to come for a chat.

Bear in mind, she had done nothing at this point.

 

She went with them, non-plussed, and was taken into a room and told she had been defrauding them by returning items for differing values using refunds, exchanges to the value of £50 or so they said.

 

said they had a file on her and they also said the police has been compiling a file on her.

proceeded to try to call the police twice whilst in the room with her but she could not hear anything just see them pick up a phone.

could not get through and I think some words were exchanged,

I think they referred to the ban from years ago (so RLP must have a record of her) So, she has not done this,

 

she buys a lot from there and removes tags when she gets home and is regularly exchanging and returning, etc

it appears to be an honest mistake that might have happened a couple of times where she has lost track of a purchase picked it up and take back and not remember the receipt or price and grabbed one that looked about right and just got on with it.

 

it triggered her and she has been a bit of a mess since,

seen her Doc, started Anti-depressants again and has appt with the local DAS service in early Sept.

 

She is very worried about the police turning up on her doorstep, etc. she wants to pay the £220.

i keep telling her not to as I spent a great deal of time on here for her after the incident 4 years back

and even read part of the informative and amusing court case.

 

She needs convincing, etc. She also had a rubbish experience with a solicitor earlier over the phone.

 

Obviously I know and am confident of what they are up to and would tell them to take a run and jump it it were me.

They are fishing, etc for some money but it is her and she is not used to this "sort of thing" not that I am, lol

 

My/her questions are:

 

If she didn't pay, what would or could happen?

What is the likelihood of them passing it to police if she ignored the letters.

This is what I am not sure about and cant answer her.

I know it is difficult to answer this but it may give her some re-assurance.

 

Can the police retroactively do something after the event with regard to the evidence/PACE laws and all that stuff?

How on earth would they know the police were compiling a file on her.

Sounds like a load of bullying horse**** to me, if they had a file on her then they would be there already waiting with them.

 

The RLP bods would have seen her in the store when she came in as they would be waiting for her for a while and would have called to the police ahead of time to be ready and not tried calling them

 

I personally think the worst that MIGHT happen is they knock and have a chat with her and she tells them it was an honest mistake and then forget about it as how can they determine intent behind whatever TK have in their silly file.

They just see someone returning something 2/3 times, it could easily just well be an honest mistake as it could be a intentional action.

 

The police have more important things to do, probably not interested and know it will not go to court either (as per the court case) as it is not in the financial interests of TKMaxx to pursue it, etc

 

She will see this and I have encouraged her to read the other RLP threads to give her some positive vibes and push the negative ones back. I'm sure she will after this has posted. She is just unsure of what could happen after ignoring the letters and trying to come to terms with that "roll of the dice"

 

Thanks

Steve

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IMHO its a frighten just to get money out of her.

the police will not be interested in the least.

 

 

the security bods are nothing to do with RLP and TBH should not have access to their database either

so that's a load of ole bull too.

 

 

i'd simply ignore everything.


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Thanks Dx

 

Yeah, I am trying to counsel her to ignore it all but obviously its difficult when it is not you and an emotional situation.

After reading all 9 pages of maxxers thread above I'm more convinced that police are not interested

 

She is mainly concerned about whether RPL will forward the file to the police or courts for action if she ignores it all?

 

i'm looking for some sort of probabilities, reassurances of some kind, difficult i know.

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no they cant they are nowt to do with the poice

infact they were droped by acapo or whatever it was

 

 

they have absolutely no legal powers whatsoever

and cannot instigate anything legal themselves.

 

 

that's down solely to the retailer.

 

 

I must admit that I've been personally musing that theres a backdoor link between some of the retail loss staff at any store level with rlp

but i'll not go so far as to say they purposefully trump up RLP/DWF to gander them some payment that filters back under the carpet to store security staff

but again I cannot rule that out.

 

 

to me there are too many pointers


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Definitely "things that make you go HMMMM"


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no they cant they are nowt to do with the poice

infact they were droped by acapo or whatever it was

 

 

they have absolutely no legal powers whatsoever

and cannot instigate anything legal themselves.

 

 

that's down solely to the retailer.

 

 

I must admit that I've been personally musing that theres a backdoor link between some of the retail loss staff at any store level with rlp

but i'll not go so far as to say they purposefully trump up RLP/DWF to gander them some payment that filters back under the carpet to store security staff

but again I cannot rule that out.

 

 

to me there are too many pointers

 

 

Don't forget that tin foil hat.

 

There is absolutely no link between rlp and tk maxx staff.

 

The only 'link' is that tk maxx head office see rlp as giving them some money back for the wrongs that people do against them. If only they did it in house, and for the cost of what it's cost them, then rlp wouldn't exist, and the cost recoup would get through the courts.

 

Anyway, back to the op's issues.

 

First - the original ban was a lifetime one. The 'customer' shouldn't even be in any store.

 

Second - it takes at least 2 separate transactions fora fraud case, for the exact reason to exclude any 'mistakes' made by a customer returning the wrong item.

 

There is a loss to the store. They can't sell the item again as they can't be sure its real, genuine brand, as it wasn't the item purchased.

 

There will be clear cctv footage of the item purchased, and the item returned. And the fact they are different. The loss prevention will of also confirmed that the items are either a brand that tk's don't sell (i.e. Tesco or primark etc), and that they can't re sell it.

 

Despite the police not being able to be contacted at the time, rest assured that the procedure is that the case file is presented to them - so they can expect a door knock and an arrest for fraud. For the police it's an easy job, tk's do all the paperwork and statements for them, evidence production etc, so it's a simple 'go and arrest them, interview and charge' (ok a little bit of paperwork, but nowhere near as much as a normal job)

 

If you want to help your friend, I would suggest they call the store to get details as to who the officer in the case is from the security team, and see if they can contact them to present themselves at the police station at a time of their choosing, rather than wait for a door knock.

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