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Co-OP Energy Threatening to move me to a higher tariff

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Since becoming unemployed I've fallen behind with my energy bill to what was GB Energy, now changed to Co-OP Energy. I'd managed to pay various amounts off but setting up a DD with Co-Op has proven a nightmare with random sums being taken, or attempted to be taken, from my bank account at random dates during the month. They're now threatened to move me onto a higher rate tariff.

 

Can they do that ? And can I stop them as it seems pointless to move me to a higher rate tariff when I'm struggling to get back on track with the current tariff

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Put a formal complaint in to your supplier then use the full complaints procedure the escalate this to Ofgem.

 

 

I have just started a thread in the energy section of CAG which shows you how the big companies are doing regarding complaints.

 

 

I am currently assisting a customer with one of the big six and have already had results in one week which the actual customer could not do in 4 years.

 

 

IT PAYS TO COMPLAIN!


If I have been of any help, please click on my star and leave a note to let me know, thank you.

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