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Ok. Let me try and be brief but also give you all the relevant stuff.

 

Switched to EDF last November. Gave them the readings, which they got wrong 5 times. Eventually correcting them in February. Paying by direct debit. Also applied for warmer home discount and was assured by their chat service it was all sorted and would be applied around March.

 

March came and nothing, told April. April told May.

 

June 1 and I aksed again to be told there was no record of my application thus I would not get it. When I said I had a print out of the transcript in which they confirmed it was all fine, they backtracked and decided that as I had not provided a phone number they could not complete the application - I am deaf so do not use the phone.

 

I stopped the direct debit as with the £140 discount I should have received, I would be in credit a fair old way. And also I regarded them as in breach of contract for failing to do what they said they would on multiple occasions and lying.

 

When I got a manager to read the transcript they agreed as a ''gesture of goodwill'' to credit my account with £140, so that in effect was resolved. But I was still in credit.

 

This week I got an email saying my new bill was ready, so logged on and saw it. The rates I am now charged have increased. I asked via their chat today (another 40 minutes wasted) why these had increased. I was told I would have been sent an email, but then they backtracked to say that a maessage was left on my account. How would I know?????

 

Anyway, they have increased my rates so I want to leave. They tell me I cannot without paying 2 x £25 fees for ending contract early. Correct me if I am wrong, but as they have increased my charges I can leave without panalty.

 

So, can I leave without penalty??

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Its an exit fee written into the contract

Not seen in bypassed or reclaimed


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were you on a fixed contract say for 12 - 18 months or variable ? if they have made a mistake and upped your fees on a variable account then they can but not on a fixed contract???? Exit fees are a contract item usually on fixed agreement to leave

 

Contact us about an energy complaint - Ombudsman Services

https://www.ombudsman-services.org/sectors/energy/contact-us


:mad2::-x:jaw::sad:

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Thanks for the reply. I am not sure what the second line means.

 

If they increased the price without telliing me then surely that is breach of contract anyway. But in addition to that, even if they forwarned me of an increase, I was of the belief that if they increase prices during a fioxed contract you could leave without penalty.

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Hi OC. thanks for your reply too.

 

Fixed 12 month contract. They are claiming that because I am no longer paying by DD (which I happily was until they started lying to me and I was in credit too much), I am now on their 'cash and cheque' rate. I don't pay by either. They tell me there is a bill and I pay online via their own website. So, no real explanation of why I must now pay more.

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direct debit has a lower unit cost, whereby like me you will now pay on demand quarterly, so higher unit rate, have a word with the ombudsman link above


:mad2::-x:jaw::sad:

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Aha. I was in that many, many, many years ago. I left the RAF in 1982. It was in the museum at Cosford last I saw of it. Wonderful bit of engineering that should never have been shelved.

 

Funny world. You get old and your eyesight starts to go, but the outline still gives it away. Can still identify most aircarft by the silhouette.

 

Made my day.

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Aha. I was in that many, many, many years ago. I left the RAF in 1982. It was in the museum at Cosford last I saw of it. Wonderful bit of engineering that should never have been shelved.

 

Funny world. You get old and your eyesight starts to go, but the outline still gives it away. Can still identify most aircraft by the silhouette.

 

Made my day.

 

was in the Royal Observer corps early 70s and of course talk about hedgehopping etc , also my 60s era of missiles in the Army and scrapping the Blue Streak, TSR2 was needed and the stupid government scrapped both


:mad2::-x:jaw::sad:

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