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    • I sent a parcel to Australia from the UK through Parcelhero - the carrier being UPS. I deliberately measured the dimensions and weight 3 times to be sure and booked collection / delivery. 2ish weeks after it arrived in Australia I got an email from Parcelhero saying there was an additional weight charge of £3.39 - no details on there of weight etc. I queried this and they said they would look into it. I then received another invoice for £13.98 saying the parcel was 3.5kgs over the 4.2kgs I had declared. I requested photographic evidence from UPS confirming the weight they are claiming.  I again queried it and have now received a third email asking me to ignore the previous email as the audited weight was incorrect. They are now saying the billed weight was 5kgs and the audited weight was 5kgs. I don’t understand if it was an additional 5kgs or has evened itself out. I have yet to receive a third invoice. I have again asked for evidence as the numbers they are quoting keep changing. I can’t appeal as the box has long gone and I took no photos of the parcel on my scales as I’ve never had this issue before. I did register with UPS on their website to track the progress of the parcel and there is nothing on there about the parcel being ‘over weight’. What can I do? Am I right to ask for evidence as it seems this is a common occurrence with people using ParcelHero. Thank you in advance for any help/suggestions.
    • does these DWF letters affect your future jobs ? And is it necessary to book a GP appointment?  
    • You really need all the data that the bank holds on you.   First time I've heard of their collection centre arranging a loan to refinance.
    • Thank you guys. The certificate of the land is in my wife's maiden name. Will this make any difference? Given that I paid and contributed to the upkeep and maintenance of the property. It my understanding that she now plan to sell the parcel of land as she claims a complete ownership.
    • dx100uk following on from your post about VCS privacy notice, they say they only keep registeres keeper details for two years. How do they obtain those details again when they pursue a keeper four years later? Also Excess Charge Notices are criminal notices. Surely no one would trust parking **** with the ability to issue such claims?
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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I just cannot imagine David Cameron being a smoker.



Come to think of it, how many former Prime Ministers since the War have smoked? Harold Wilson was Pipe Smoker of the Year in around 1976 (and also for that decade as well), and perhaps Callaghan enjoyed a good puff as well. I am certain that Churchill was a cigar man, etc.

A CAG member is who I am

I really hate things if they are a [prob-lam]

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