Jump to content


BenScoobert

Do hard disks come under consumer rights act 2015 6 year rule?

style="text-align:center;"> Please note that this topic has not had any new posts for the last 683 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I bought 6 hard disks just over 2 years ago, 2 have failed just after the warranty, using the consumer rights act 2015 would I have a valid case for getting replaced or repaired?

 

Is 2 years really an appropriate life expectancy for a HD?


Share this post


Link to post
Share on other sites

I believe after 6 months the onus is on you to prove the HD's faulty and not the retailer. You would have to obtain a report from an IT lab that inspects HD's and you would only get the cost of the report back if the retailer waa willing to do this. They might argue the toss. The IT lab report might not be accepted by the retailer.

 

A HD should still work within the reasonable lifespan of a computer. Certainly more than 2 years. I would have thought 4 years for a laptop was reasonsble and longer for a PC.

 

Suggest you contact the retailer to ask them for their procedure in dealing with faulty items after 6 months. See what they say. They might have an IT lab they use, but you can opt to find your own.

 

It depends on cost and hassle as to whether it is worth it.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Maker?

There many recalls and known issues

Most good Manu's replace FOC up to 4 yrs


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

Actually I just checked the receipt, 8th august 2014, one failed in april one fail in july 2017


Share this post


Link to post
Share on other sites

They are normally very good

See their UK website returns page and ring or email them

No harm in asking


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

I've dropped the retail er a message, see where that goes, I note they are 2014 so CRA2015 doesn't apply.


Share this post


Link to post
Share on other sites

So Sale of Goods act applies.

 

With Seagate, the system software diagnostics produces error codes, so this should mean something to Seagate. Do Seagate have an online forum or support ?


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

They're out of warranty, that's my whole point of the thread really.

I think my expectation of a longer life is not unreasonable.


Share this post


Link to post
Share on other sites

yes, i reread after posting seeing you had the 2 year one. it was too late for me to edit my post.

 

from what you posted they lasted almost up to 3 years.

have you had a response back from your email to them.


IMO

:-):rant:

 

Share this post


Link to post
Share on other sites

Correct me if am wrong, but in regard to any compensation related to loss of some use within reasonable lifespan of goods, if an item lasts 3 years rather than a reasonable 4 years, then any claim would be 25% of the goods value.

 

This is something that needs to be taken up with the retailer, by sending them a letter stating the basis of claim under Sale of Goods act. Work out what loss of use will not be enjoyed due to the fault and ask retailer for their remedy.

 

I should imagine the retailer might not be helpful and say that the hard drives will have to be inspected possibly at a cost that makes it not worth it.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

apparently benscooby has already contacted the retailer #7, so was just wondering for now if they had come back with anything.

ps, it would be difficult with hard drives. as you say what is 'reasonable' in a particular drives' used environment.

scooby, what is the drive model, home end or server use design.


IMO

:-):rant:

 

Share this post


Link to post
Share on other sites

I only email the retailer saturday, no reply yet. They are a standard 3gb seagate home use drive.


Share this post


Link to post
Share on other sites
I only email the retailer saturday, no reply yet. They are a standard 3gb seagate home use drive.

ok, see what they come back with.

3gb! :)

 

just for info about some drive longevity. i've still got an old maxtor 20gb still running ok after what 10 odd years, i'll check its manufacture date.

then have had 2 seagates (under the old 5 yr) that needed to go back prior. 1 has since gone for good.


IMO

:-):rant:

 

Share this post


Link to post
Share on other sites
ok, see what they come back with.

3gb! :)

 

just for info about some drive longevity. i've still got an old maxtor 20gb still running ok after what 10 odd years, i'll check its manufacture date.

then have had 2 seagates (under the old 5 yr) that needed to go back prior. 1 has since gone for good.

 

Sorry 3tb

 

My 1st hard disk was 80mb.


Share this post


Link to post
Share on other sites

what model seagates were the ones that have recently failed.

eg 7200.....barracuda xxx, or ?


IMO

:-):rant:

 

Share this post


Link to post
Share on other sites

st3000dm001 model

 

retailer's response

Good morning

Unfortunately after the warranty period we are unable to process returns for these drives.

If you would like to take this further we would suggest contacting the manufacturer direct at the following:

 

http://www.seagate.com/gb/en/support/warranty-and-replacements/


Share this post


Link to post
Share on other sites

Retailer is responsible under Sale of Goods act. But if they are refusing to assist you, then you would need an IT lab report in your favour to help you take this further. And you might have to take them to court and win before they settled.

 

See if Seagate can help in the meantime and if they can't you are left with a decision about whether it is worth taking it further with the retailer.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Seagate replied via facebook asked me to PM, I've opened with this.

 

Hi, as per your request I am sending you a PM.

The drives were in a home PC I set up with 6 drives in RAID 10 for safe storage of family photos etc. Thankfully the RAID did its job and when I replaced a drive it rebuilt.

It is on a windows 7 PC, I will attach photos of the drives for the numbers etc

Interestingly I see this link suggesting the drives are of a poor quality.

https://en.wikipedia.org/wiki/ST3000DM001


Share this post


Link to post
Share on other sites

For info

 

https://www.backblaze.com/blog/what-hard-drive-should-i-buy/

 

 

I recall the rumor going around when reports of 'certain 1.5TB and 3TB drives started failing at disturbing rates among users, and the rumour said they were 2/4TB drives that had 'failed' formatting to their intended capacities - a bit like the older sx and dx intel chips

 

I remember when wd were the business for business, then they weren't with high failure rates, now ....

Like with some of the wd green drives that caused and still cause all sorts of issues in some racks and some circumstances.

 

Sadly Samsungs, which I swore by in recent years are now seagates which I swear at.

When I was sent seagates when I had ordered samsungs - I returned them. They had the same model numbers as the samsungs, but were labeled seagate and actually seemed clearly different drives (aside from the name).

 

As shown in the link, many seagate models seem good, but bad experiences stick in the mind.


I express my honestly held opinions - they are nothing more or less than that.

... Its just doing some due diligence that makes them seem unusual ...

Share this post


Link to post
Share on other sites

Is technology actually becoming more unreliable as it advances ?

 

Seems to me that hard drives etc were more reliable 10 years ago when they had smaller capacities of storage.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites
Is technology actually becoming more unreliable as it advances ?

 

Seems to me that hard drives etc were more reliable 10 years ago when they had smaller capacities of storage.

 

 

Only sometimes when its new Unc, or there are other factors.

 

For instance the problematic seagate hdds would seem to be the 5/6 platter drives

There is far less evidence of the 'newer' 3TB drives with less platters being an issue - as of yet. Still wouldnt buy them though.

Seagates silence on the issue, and complete failure toi address the problems means that all seagate drives get tared with the same brush - as they should be in these circumstances.

 

There are also issues with wd 3TB drives albeit apparently at a far lesser scale. Whether this is because WD have/had a better warranty process or better drives I am unsure.

 

wd had their spell of high failure rates and customer wrath many years ago and perhaps learned the hard lesson better than seagate.


I express my honestly held opinions - they are nothing more or less than that.

... Its just doing some due diligence that makes them seem unusual ...

Share this post


Link to post
Share on other sites

 

Seems to me that hard drives etc were more reliable 10 years ago when they had smaller capacities of storage.

:)

eg 2 hitachi's 80gb circa 2004 still in use ('good' status), albeit just re pc use (no server raid).

an older maxtor.


IMO

:-):rant:

 

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...